
Reaktor · Amsterdam
Lead Product Designer - Healthcare Reaktor’s award-winning tech and design community is looking for a Lead Product Designer to join our Amsterdam office. Yo...
Lead Product Designer - Healthcare
Reaktor’s award-winning tech and design community is looking for a Lead Product Designer to join our Amsterdam office.
You understand how to sell creative work — Basing every choice on strategic match, user insights and business value.
At its core, Reaktor is a technology company that helps ambitious organizations become digital leaders.
Reaktor Health Business Unit builds high-value, safe, and robust digital health systems that measurably reduce administrative
burden, enable clinicians to better focus on valuable care, and unlock hybrid care delivery. Our clients include global leaders
such as Hologic and Varian as well as regional forward-looking companies such as Zorg bij jou, Thuisarts, Xpert Clinics,
Terveystalo, ZAP Surgical, and Orion Pharma.
Our work increasingly extends to health large language model (LLM) applications and AI in healthcare, where we design and
implement compliant, explainable, and scalable AI solutions that support automation of administrative work, assisted care
coordination, and enhanced patient engagement.
YOU LOVE SOLVING DESIGN PROBLEMS WITH CRAFT, LOGIC, AND COLLABORATION.
Netherlands
important you understand that this is not a fully remote role
Why join us?
For two decades, we’ve been developing qualities and capabilities for adapting, reacting, and supporting change – building Reaktor
to hold up in a fast-paced environment while ensuring the well-being of our people.
you think will work best in any given situation
sick child care services, office space to use for your private events, etc.)
events, and 15-minute coffee breaks to discuss hot topics in tech and design
sometimes inside) office hours. Many of these are supported by Reaktor
Diversity, equity, and inclusion
Together, we are committed to making Reaktor an environment that embraces and values all of our employees for the whole of who
they are. We encourage applicants from all backgrounds to apply, knowing that studies show that members of underrepresented
communities don’t apply for jobs unless they fully satisfy all of the requirements. If you're thinking twice about applying for
this reason, we invite you to send us your application anyway. You could be just the person we're looking for.
Read more about our DEI work here.
Interested? Drop us a line – We'll be happy to hear from you! When submitting, please remember that we are looking for hands-on
design experts. Therefore, including a portfolio is strongly recommended. Thanks!
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role is based in our Amsterdam office, where our Benelux team is located. What you'll be doing: * Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption * Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers. * Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers. * Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). * Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. * Act as the first line for customer issues related to onboarding, usage, or product value. * Partner with Marketing to identify case study, testimonial, and reference opportunities. * Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. * Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility. Who you are: * Fluent in Dutch and proficient in English * You have prior experience in customer success, account management, roles in a SaaS or technology environment. * Proven ability to drive product adoption, customer satisfaction (NPS), and retention results. * You are technically confident and able to guide customers through setup, usage, and best practices. * Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs. * You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalate. * You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world. * A genuine passion for helping customers succeed and seeing measurable business impact. * You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value. * You proactively identify and resolve challenges; like to act as a "bridge" to help the team overcome roadblocks and help to elevate peer performance. * Comfortable working with data and insights to identify trends, risks, and opportunities. What’s in it for you: * Competitive compensation package + bonus * 20 days holiday with an additional 8 days after 6 months of continuous employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense * Health benefit of 50€ a month which you can use to spend on anything that supports positive health * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Prime location with stunning views of the Alster in a brand-new office space Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
You see software development and team organization not as a rigid set of rules, but as a craft that deserves better tools. You want to design complex, data-rich productivity platforms where information architecture is a first-class problem, and you want to rethink how humans work alongside AI. If you are a designer who values hands-on craft, hates unnecessary bureaucracy, and wants the autonomy to build a team's design process from scratch, this role was built for you. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO YouTrack handles serious complexity – agile boards, backlogs, knowledge bases, helpdesks, and deeply customizable workflows – across teams from two-person startups to global enterprises. We’re at a point where the category's oldest assumptions are worth reconsidering. Issue tracking has relied on the same foundational blocks for years, but AI opens an opportunity to rethink how software can actively help teams get work done. We need a Lead Product Designer to shape where project management goes next while keeping a massive, mature surface area coherent, legible, and a pleasant to use. In this role, you’ll lead a small design team of two designers, own the overall design quality bar across the product, and act as an individual contributor on our hardest, least-charted problems. You’ll build a fresh design process from scratch with the full backing of a team lead who respects craft and values professional judgment. Day to day, you will: * Shape a point of view on how project management and issue tracking evolve in an AI-native world and turn those concepts into tools people can actually use. * Design how people work alongside AI capabilities in YouTrack, from conversational interfaces to inline assistance and background automation. * Develop interaction patterns for unsettled problems, including surfacing AI confidence, making actions transparent, and keeping users in control. * Prototype and test new concepts quickly, separating ideas that feel clever from those that genuinely reduce friction. * Keep a large, deep product coherent so that boards, helpdesks, reports, and administration feel like a single cohesive engine. * Partner with product management and engineering to shape roadmap priorities from a design perspective, influencing what gets built and why. WHAT YOU’LL BRING * A deep commitment to craft ownership, holding yourself and your team to high standards without creating bottlenecks. * Comfort building clear, lightweight processes, without turning them into restrictive bureaucracy. * The generosity to share knowledge openly and collaborate across a broad, global design community. * Clarity in your writing and reasoning, with the ability to explain complex design decisions in plain words. * Comfort with ambiguity and a healthy appetite for finding the right questions before designing the answers. * Strong opinions, loosely held, with a clear understanding of when to follow platform conventions and when to break them. WHAT YOU’LL NEED * Successfully led the design of complex, data-rich productivity tools or software systems where information architecture is a primary challenge. * Proven understanding of how modern AI systems operate beyond single-turn prompts, including agentic workflows and multi-step execution. * Experience mentoring and leading other designers, giving clear feedback that lands and raises the bar. * Ability to design unified experiences that cater to small startup teams and large enterprise customers simultaneously. * A portfolio showing a range of work from precise micro-interactions to large-scale information architecture. WHAT SUCCESS LOOKS LIKE Success means earning the trust of your team and peers through sound interaction choices and clear systemic improvements. You will establish a reliable critique rhythm and a structured way of working that helps your designers grow. Within your first few months, delivering clear patterns for our AI capabilities, paying down accumulated UX debt, and ensuring YouTrack remains both deep and remarkably quick on its feet. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. If this sounds like you, we’d love to hear from you. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
#LI-HYBRID #LI-YY1 At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We are looking for a product designer to work on Air, the company's new agentic development environment. Air is a new kind of developer tool: a workspace where multiple AI agents run tasks in parallel while the developer stays in control. The product includes a native desktop app and a web-based experience, with cloud execution and collaborative workflows in the works. AI is fundamentally changing how software is built, and our goal is to design an environment that makes this shift feel natural, for both solo developers and entire engineering teams. We’re looking for someone who can lead design initiatives, own key product areas, and bring clarity and usability to complex technical workflows. Design plays a critical role in these products by helping developers stay in flow, reduce their cognitive load, and work more confidently across tools. In this role, you will: * Design and deliver high-quality user interfaces by creating wireframes, mockups, and interactive prototypes. * Lead large-scale initiatives from vision and strategy to execution. * Collaborate with product managers, developers, and researchers to define problems, align on goals, and ensure design solutions meet user and business needs. * Communicate design concepts and decisions to the team to promote alignment and comprehension. * Collaborate with the UX Research and Analytics team to validate ideas and create design solutions grounded in real user needs and behavioral data. * Work closely with the development team to implement and review your UI/UX solutions. * Improve design processes together with the UX team, helping with the development of our design system to maintain visual and functional consistency across the product while enabling flexibility and scale. We will be happy to have you on our team if you have: * At least 5 years of experience in UI/UX design. * Comfort working in a fast-moving environment where the product, technology, and priorities evolve quickly. * Experience designing complex functional interfaces. * A willingness to dive into complex topics related to programming. * The ability to prototype, verify, present, and provide reasoning for your UI/UX solutions. * Diligence and attention to detail. * Spoken and written English at a level sufficient for everyday communication and writing documentation. * Proactivity, independence, and strong time-management skills. * The ability to work in a team and seek feedback to improve your solutions and processes. We would be especially thrilled if you have experience: * Designing for developer-focused products or technical environments. * Designing complex functional interfaces. * Programming and working with AI. We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.