Senior Delivery Manager

Backbase

The Job in Short As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers. You will be required to carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. Meet the Job Backbase is a fintech company that provides a software platform to help banks and credit unions modernize their digital services. Instead of building their own complex apps from scratch, these financial institutions use the Backbase Engagement Banking Platform to quickly create a seamless, customer-centric digital experience for their users. In essence, Backbase gives banks the tools to build a modern, user-friendly digital facade that sits on top of their older, legacy core systems. The role of a Delivery Manager, involves overseeing the delivery process of projects to ensure they meet quality standards and customer expectations. The Delivery Manager is primarily involved in the Setup phase of a project, supporting and executing activities such as planning, coordinating with various teams, and facilitating workshops like the CXO Workshops. They work closely with the Project Manager, Business Analyst, Solution Architect, and Engineering Manager, forming part of the core team responsible for successful project execution.   How about You * You have 10+ years experience in leading complex software delivery projects; * You can demonstrate experience in the banking/financial services sector(s); * You have experience with senior level stakeholder management in an international environment; * You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN; * You have experience in distributed and remote agile delivery; * You enjoy visiting customers onsite and don't shy away to travel frequently; * You have excellent oral and written communication skills in Arabic and English; * You are based in Lebanon or Jordan.

Behavox

ABOUT BEHAVOX Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. ABOUT THE ROLE The Senior Delivery Manager owns program-level delivery execution for complex, enterprise client engagements composed of multiple interrelated projects. The role is accountable for establishing and maintaining a cohesive program delivery plan, aligning scope, sequencing, dependencies, and cost considerations across delivery streams to ensure contractual commitments and client value realization are achieved. At this level, the Senior Delivery Manager owns the full program lifecycle and typically has 5–8 years of delivery or project management experience. The role is accountable for program delivery outcomes, commercial trade-off decisions within contractual boundaries, and cross-project risk and dependency management. The Senior Delivery Manager applies sound commercial judgment to balance scope, cost, effort, and timelines while protecting delivery integrity. The role also exercises functional leadership within the delivery program, providing guidance, coaching, and quality oversight to junior Delivery Managers contributing to the program. While not a people manager, the Senior Delivery Manager supports capability development, reinforces delivery standards, and represents Behavox’s mission, marketplace, and technologies with authority in high-impact delivery situations. This is a hybrid position based out of our Milan office. WHAT YOU'LL BRING * Program delivery governance frameworks: Deep knowledge of program-level delivery structures, controls, and execution patterns required to govern multiple concurrent projects under a unified delivery model. * Cloud-native program architecture context: Strong understanding of cloud-native architectures and delivery implications used to guide program sequencing and manage technical dependencies. * Enterprise data integration models: Advanced knowledge of network connectivity approaches such as SMTP and SFTP and their impact on program design, delivery risk, and sequencing decisions. * Program delivery economics and commercial trade-offs: Knowledge of cost drivers, effort distribution, and time-to-value considerations applied across programs to support informed scope, sequencing, and resourcing decisions. * Organizational mission and solution alignment: Strong understanding of Behavox’s mission, marketplace positioning, and technologies, applied to align program delivery execution with business intent. WHAT YOU'LL DO * Program-level delivery ownership: Owns end-to-end delivery outcomes across a defined program, including delivery model definition, sequencing, and coordination of constituent projects. * Commercial trade-off decision execution: Applies commercial judgment to make program-level decisions on scope, cost, effort, and timelines within contractual boundaries to protect delivery outcomes. * Cross-project risk and dependency resolution: Proactively identifies, mitigates, and resolves risks, issues, and dependencies that span multiple projects with minimal escalation. * Functional delivery leadership and coaching: Provides day-to-day guidance, coaching, and quality oversight to junior Delivery Managers contributing to the program, reinforcing delivery standards and best practices without direct people management responsibility. * Program scope governance and change leadership: Owns program-level scope governance and leads formal change processes to maintain delivery integrity while accommodating justified change. WHAT WE OFFER * The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies * A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence * A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families * Modern, comfortable office in Milan, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home * A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance ABOUT OUR PROCESS Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values. As part of the process, candidates will first participate in a series of interviews focused on evaluating their expertise. Candidates who successfully progress through these interviews will then be invited to complete a live exercise. The purpose of this live technical assessment is to validate the candidate’s stated competencies and assess their ability to solve complex problems with speed and accuracy. Note that whenever possible, we aim to conduct interviews in person at our offices. We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment. Please note the following: * A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification. * Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.

CreateFuture

Working at CreateFuture CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference  while always putting people first. We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years. Our UK Benefits  * 35 days leave (including bank holidays).  * Private medical insurance. * Enhanced parental and adoption leave.  * Financial coaching + 5% pension match. * 40 hours of paid learning and development.  View our full list of UK benefits.  CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row. Join us on our journey. Let’s create tomorrow, together, today ABOUT THE ROLE AND TEAM: You own delivery outcomes end-to-end across scope, time, budget, and quality. You bring control and transparency to the accounts and/or engagements you run, and you leverage AI to enable yourself and others to focus on the real value add work. Your consulting experience allows you to adapt quickly into different client environments and you are comfortable operating with pace and ambiguity.  What you’ll be doing: * Managing overall project timelines and track progress against key milestones (across time, budget & quality). * Managing team performance and delivery health. * Identifying and managing risks, issues, and dependencies. * Building relationships with internal and external stakeholders, ensuring effective and transparent communication. * Providing regular progress updates and escalation of issues when necessary. * Removing blockers and supporting your team in overcoming challenges. * Navigating and resolving conflicts where needed. * Maintaining a good level of governance i.e Keeping a clear record of decisions and progressing action items. * Organising and facilitating key meetings and ceremonies. * Providing constructive input and challenge to stakeholders to ensure best outcomes. We’d love to talk to you if you have: * Proven project/delivery management experience in a consultancy/client services based model. * A good understanding of commercial constructs and delivering client/customer outcomes. * Experience in project discovery or strategy work. * A recognised delivery certification like Scrum or PMP. * Strong communication and stakeholder management skills. * Excellent organisational and planning abilities with a capacity to multitask effectively. * The ability to juggle competing priorities and remain focused under pressure. WHAT WE’LL OFFER YOU: We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do. We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed. We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look. OUR HIRING PROCESS We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process. It usually looks like this: * Call with our Talent Acquisition Team  * Role specific capability interview  Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens. INCLUSION AT CREATEFUTURE  We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work. If you need any adjustments or support during the application process, just. We will do what we can to help. We look forward to your application!