Senior UX Researcher

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. ABOUT THE TEAM AND THE ROLE Platform Engineering enables business growth by providing the shared foundation that lets Adyen engineers autonomously build and support secure, scalable, and reliable products — from data centers and networks to deployment environments and database solutions. As Senior Service Designer for Platform Engineering, you will improve the end-to-end developer experience across internal tools, workflows, and platform capabilities. The role blends service design, UX strategy, and hands-on design consultancy. You will act as the bridge between high-level strategy and tactical execution, making Platform Engineering feel and function like a single, cohesive experience rather than ~100 disconnected products. You will start with the Developer Center — the central developer platform and launch pad for everything else — then expand to the journey across the wider developer ecosystem, which today is fragmented and inconsistent. You will work on both improving what exists and shaping what comes next. You can expect an 80/20 split as you come into Adyen, where 80% of your time and work will be in service design, and 20% could involve hands-on user experience or user interface design. At Adyen, people own their career, so while this is what you can expect initially, this role will be yours to shape. WHY THIS ROLE *     Greenfield by design. Service design as a coordinated practice does not yet exist at Adyen. You are not inheriting a playbook — you are writing it, and socializing it across PX as the example of what good looks like. *     Real scope, real impact. Your users are ~1,500 engineers. The frictions you remove and the journeys you connect translate directly into how fast Adyen can build and ship. *     A seat where decisions are made. You will influence and co-create roadmaps and priorities with engineering and product leadership — not just respond to them. *     Room to grow the craft. You will teach and share service design across the PX practice, helping other designers adopt these methods and creating a multiplier effect well beyond your own projects. WHAT YOU’LL DO Build the service ecosystem. Map and own the end-to-end service journey for Platform Engineering. You look beyond the screen to design how people, processes, and technology work together to create a seamless experience. Drive continuous improvement across systems. Create interventions that change how whole teams and systems work together, advancing the organization — not just individual features. Enable design thinking at scale. Act as a consultant to product and engineering teams, giving them the tools and methodologies to apply design to their own problem spaces. Shape AI-enabled developer experiences. Design how AI shows up in developer workflows — from discovery and self-service to troubleshooting, documentation, and automation — applying it where it creates real value and improves productivity without adding complexity. Define the strategic vision. Take ownership of broad, undefined spaces within the internal developer platform. You frame the problem and create a clear service strategy that balances user needs with technical and regulatory constraints. Consult on UX/UI excellence. Partner with product teams to ensure individual features align with the broader platform logic and meet our high bar for usability. Should be comfortable solving or unblocking UI or UX problems as they arise in teams.  Partner across the organization. Work with Product, Technology, and Data Analytics to turn complex data into actionable service blueprints and long-term roadmaps. Articulate value. Communicate service methodologies and the tangible business impact they deliver to senior stakeholders and cross-functional partners. THIS IS YOU Experience. 7+ years in design overall, including 3+ years specifically in service design, navigating complex software or hardware environments. You have a proven track record of using service design to simplify intricate workflows in SaaS or B2B products. Full-stack service design. You develop a deep, top-to-bottom understanding of the systems underlying developer touchpoints, so you can make operational improvements that matter to people and have a positive impact on developer satisfaction and retention. Systems thinking. You see the big picture. You map intricate journeys that span entire ecosystems — looking up, down, and across — ensuring consistency and logic at every touchpoint. Consulting mindset. You are comfortable as a coach and advisor, empowering other teams to make design-led decisions while holding a high bar for the final output. Exceptional communication. Standout facilitation and storytelling skills. You think about both company systems and people systems, and you build alignment across teams that don’t naturally work together. Technically fluent. Strongly tech-savvy and comfortable in technical conversations without needing to be an engineer. Ideally you’ve built complex application offerings or worked as a systems designer in an ecosystem environment. AI and innovation mindset. You have experience integrating AI tools into the end-to-end design process — leveraging AI for research, synthesis, or prototyping — and you can enable others to use these tools to work smarter and faster.    Nice to have *     Familiarity with business banking, fintech, or enterprise financial services, and comfort with data-heavy surfaces and complex financial user needs. *     International work experience.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Moneybox

About Moneybox   At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.   Job Brief We're looking for a Senior UX Researcher with experience of mixed methods to support Moneybox's growing product and design teams, to continue to build meaningful and simple user experiences. Your focus will be on delivering value through strategic discovery and evaluative testing. You'll be expected to perform hands-on research as well as driving self-serve research as appropriate amongst the product and design teams through coaching and mentoring. You're an AI-first researcher: you actively use AI tools to accelerate and scale research, from synthesis and analysis to survey scripting and rapid discovery, while maintaining methodological rigor, and you help the wider team build good habits around this. You have strong experience with quantitative UX research, going well beyond basic satisfaction scales, confidently designing and running large-scale quantitative surveys and applying more advanced statistical techniques. You understand how user research helps shape metrics and drive teams towards success. You appreciate and have experience of executing robust research studies, however, are adaptable and consider practical constraints in order to deliver 'just enough research' to deliver timely and impactful insights. You'll help build a healthy pipeline of mid- and longer-term research projects, from exploratory/foundational discovery research to evaluative testing, through to beta/go-to-market monitoring, that will help drive future innovation and align with research and business objectives.  You're commercially minded and understand the business context behind the research and prioritise and frame your work in terms of the impact it can have on customers and the business alike. You'll be expected to proactively work with cross-functional partners across the business to leverage available data, ensuring no insights are left unturned, evangelising research practices, AI-augmented ways of working, and general user-centricity throughout the company. Therefore you should be someone who is natural at building relationships and presence across the business. You will also have the opportunity to support in growing and developing the research function and as such you're a self-starter, spotting gaps in processes and working swiftly to propose solutions. Great research is only as valuable as its reach. You're skilled at socialising insights across the business, packaging and presenting findings in ways that stick, and making sure the right people act on them at the right time. If you're able to do so, please share a portfolio of your work, including examples that demonstrate quantitative analysis and/or AI-augmented research workflows.

Sway Sourcing Sweden AB

Om uppdraget 🌍 Vi söker nu en Senior UX Researcher till ett globalt produktbolag inom digitala användarupplevelser. Du blir en del av en snabbfotad och tvärfunktionell organisation där användarinsikter spelar en central roll i utvecklingen av skalbara mobila produkter för miljontals användare världen över. I rollen arbetar du nära Product Managers, Designers, Engineers och Data Scientists för att säkerställa att produkter och funktioner utvecklas utifrån verkliga användarbehov och beteenden. Dina arbetsuppgifter 🔍 Planera, genomföra och analysera användarundersökningar Arbeta med både explorativ och utvärderande research Genomföra exempelvis usability testing, contextual inquiry och koncepttestning Ta fram datadrivna och användarcentrerade insikter Bidra till produkt- och UX-strategiska beslut Facilitera workshops och presentera resultat för stakeholders och beslutsfattare Identifiera mönster och syntetisera insikter över flera initiativ och produktområden Bidra till utvecklingen av organisationens övergripande researchförmåga Förväntade leveranser 📌 Kvalitativa och kvantitativa användarinsikter kopplade till produktutveckling Rekommendationer som stärker användarupplevelse och produktstrategi Researchrapporter, presentationer och stakeholder-underlag Faciliterade workshops och kunskapsdelning inom organisationen Underlag för prioritering och vidareutveckling av produkter och tjänster Din profil ✅ Flera års erfarenhet av User Research i moderna digitala produktorganisationer Relevant akademisk bakgrund inom exempelvis HCI, Kognitionsvetenskap, Psykologi eller Samhällsvetenskap Gedigen erfarenhet av researchmetoder såsom: Etnografiska studier Contextual inquiry Usability testing Koncepttestning Förmåga att kombinera kvalitativa insikter med kvantitativ eller beteendedata Erfarenhet av att arbeta nära tvärfunktionella produktteam Förmåga att snabbt sätta sig in i nya organisationer och skapa förtroende Mycket god kommunikativ förmåga och vana att presentera för seniora stakeholders Stark förståelse för användarupplevelse, systemtänk och produktutveckling Intresse för hur AI och ny teknik påverkar framtidens researcharbete Personliga egenskaper 🌟 Analytisk och nyfiken Självständig och strukturerad Kommunikativ och pedagogisk Trygg i att arbeta i föränderliga miljöer Samarbetsorienterad med stark stakeholder management-förmåga 📍 Plats: Stockholm 🕒 Omfattning: 100% 📅 Start: 2026-05-27 📅 Slut: 2027-04-26 ⏳ Sista ansökningsdag: 2026-05-21 Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.