Support Specialist - Dutch speaking

DEPT

Senior Digital Commerce Strategist Amsterdam, Rotterdam, Copenhagen hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.   JOB PURPOSE This role is part of our Experience & Engineering team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. We’re looking for someone who can help clients unlock their digital potential and drive long-term success through well-crafted, multi-year strategies. In this role, you’ll bring together cross-functional expertise to define the optimal commerce strategy tailored to each client’s unique needs. You’ll shape the “north star” vision for commerce across various industries, translating high-level business goals into actionable roadmaps, backlogs, and clear, strategic briefs. KEY RESPONSIBILITIES * Lead the development of digital commerce strategies that help global brands grow, transform, and stay ahead * Shape strategic direction through user research, insight synthesis, and smart application of frameworks * Design and facilitate workshops that energize teams and unlock clarity for clients * Own the strategic narrative, guiding clients, creatives and developers from challenge to solution * Champion user needs while keeping business impact in view * Collaborate across disciplines to make sure strategy isn’t just a deck, but that it’s embedded in the work we make (e.g. experience briefs for UX/UI) * Build strategic partnerships with clients and help win new work. WHAT WE ARE LOOKING FOR * Have agency or consultancy experience and you’re ready to lead from the middle * Are comfortable owning client relationships and guiding project teams * Know how to simplify the complex and communicate your thinking with confidence * Have a strong grasp of commerce, from owned platforms and products to brand experiences, distributed commerce channels and emerging tech * Connect research to opportunity, and opportunity to outcome * Are collaborative, adaptable, and bring creative energy to every challenge. * Working proficiency in English and Dutch or Danish language WHAT'S IN IT FOR YOU * Projects that stretch your strategic muscles, from quick wins to long-term transformation * Clients who trust you to lead and invite you to challenge * A role that gives you autonomy, impact and the support to grow * A diverse team of smart, kind people who love what they do * Access to personal coaching, development planning and professional learning budgets. WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location)  * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!   WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role sits within our Content & Communications Strategy practice in the Netherlands. We’re the layer that turns brand and business ambitions into a working operating system for content: channel roles, content architecture, audience logic, and measurement. We decide what a brand should say, where, to whom, and why, and connect it all so every channel pulls in the same direction. Looking to kick off your career as a strategist who shapes how brands communicate? During this internship you’ll join our talent program designed to shape you into a next-level content and communications strategist. We’ll give you all the attention, feedback, GIFs, and high fives you need to grow into a standout professional. Our goal? To help you reach your full potential. A content and communications strategist works at the level above individual content, defining the roles channels play, how content is structured across the journey, which audiences we’re speaking to, and how we measure whether it’s working. You’ll dive into audience and category research, help build content frameworks and messaging, contribute to always-on and campaign strategy, and translate thinking into clear, usable outputs for clients.  From day one, you’ll be paired with a dedicated mentor for 1-on-1 coaching and join a team of passionate strategists always ready to help. Our hands-on workshops will sharpen your skills even further. By the end of your internship, you’ll have gained real experience and worked on projects for A-list clients. Take it from us, your resume will be more than ready for a future in content and communications strategy. Note: to be eligible for this internship, you are required to be living and studying in the Netherlands and be fluent in Dutch. WHAT YOU WILL DO * Collaborate with strategists, creatives, and designers to develop content and communications strategies for our clients. * Dig into audience, category, and channel research using tools like GWI, native platform analytics, and AI-powered deep-research. * Support qualitative research: contributing to participant recruitment, note-taking, and assisting in interviews, surveys, and focus groups. * Help build the building blocks of strategy: content audits, messaging frameworks, channel roles, content architectures, and always-on vs. campaign logic. * Conduct competitive and category analysis, deep-diving into the latest content, communications, and platform trends to inform strategy and positioning. * Translate strategy into clear, usable outputs: briefs, frameworks, and slide decks that clients can act on directly. * Turn performance learnings into creative learnings, spotting what resonates and feeding it back into new content ideas, messaging, and optimisations. * Prep and facilitate workshops and presentations, using tools such as Miro, Google Slides, and Figma. * Support the Content & Communications Strategy team in bringing research and strategy to life for clients. WHAT WE ARE LOOKING FOR Even if you don’t tick every box, that doesn’t mean we’re not a match. If you feel like this role could be right for you, go for it and apply! * You’re a natural problem-solver who sees opportunities where others see obstacles. * You’re a structured thinker who enjoys bringing order to complexity, turning messy inputs into clear frameworks and stories. * A business detective: audience, market, category, or performance research is your thing, and you know how to turn data into a story. * You care about impact, you’re comfortable with numbers and enjoy connecting what content does to what it achieves. * You’re curious about content, communications, and platforms, and you get excited about the potential of AI. * You bring energy and structure to workshops and co-creation sessions, and know how to get everyone involved. * You know how to make ideas shine, whether that’s through a smart framework or a killer slide deck that blends content and design seamlessly. * Someone studying preferably in the field of Communications, Marketing, Media, Strategy, or similar (WO or HBO). * You are currently enrolled at a Dutch university for the entire duration of the internship. * Availability of 4 days per week, preferably 5, from September 2026 for a duration of 6 months. * You speak Dutch fluently, and you’re also confident in English, whether you’re writing, presenting, or just chatting with the team. WE OFFER * DEPT® has been named A Great Place To Work in 2022 and certified B-Corp® since 2021 - award winning in the best way possible. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * A monthly allowance of 450 euros + internet allowance. * Opportunities to develop your skills even further through training and certifications. * Everything to focus on your health: from free bootcamp to yoga lessons, mindfulness sessions, mental health services, serious discounts on sport memberships, healthy lunches at the office, and above all: a safe work environment. * Great fringe benefits; use of OV-bikes, an NS Business Card and many other goodies. * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. IVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!