Internal Auditor

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🚀 WHY JOIN CARE OPS NOW AT THE BEGINNING OF 2026? 🚀 You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: "It works, so why join now?" Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry. Here is why this is the moment to join. * People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility. * Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain. * Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark). We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved: * AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale. * Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it—but we need to master it. * The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next level. Recognition: We are building something unique, yet we are not yet known externally as the reference for Care operations externally. ⭐ THE CARE OPS ROLE ⭐ The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to scale without any compromise on user experience. Care Ops collaborates closely with Care, Ops, Data, Engineers, and Product teams. Within a team of 8, we are seeking a Care Ops to take ownership of care tooling and efficiency: Some of our missions include: 1/ Efficiency and performance monitoring * Conduct deep dives into performance monitoring (SLAs, ticket-level framework, etc.) and share actionable findings to support the decision-making process. * Identify areas where processes don't scale, prioritize them, and introduce solutions that include automation, externalization, or the implementation of AI-driven use cases. * Push and prioritize efficiency needs to the Product crews. 2/ Contact experience * Pilot the launch of new contact channel projects, such as a direct phone line to help address new customer segments (Large / Very Large Deals) and digitally challenged members. * Support the globalization of Alan's contacting experience and anticipate the impacts for the Care Community 3/ Tooling: * Identify and prioritize areas where current processes are not scalable, proposing effective tool-powered solutions, including automation and AI-driven use cases. * Collaborate with dedicated Product crews to improve the efficiency of our tooling stack. * Drive the change by leading the implementation of new processes and pushing for their adoption across relevant parties. * Evangelize the use of AI within the Community to foster understanding and encourage its integration into everyday processes. * Own our tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall, etc.) and act as the point of contact for the Care Ops team for tooling needs and projects, ensuring tools are up-to-date, integrated, and comply with our security and legal requirements. * Manage business partnerships with external providers and oversee RFP processes. ⭐ JOIN THE CARE TEAM! ⭐️ You will excel as a Care Ops if you: * Possess strong written and verbal communication skills in English & French. * Have excellent project management and leadership skills to coordinate multiple stakeholders. * Are passionate about process optimization and can implement solutions in a quick and iterative way. * Have an organized and structured mindset. * Showcase robust data analytics abilities (proficiency in SQL is highly desirable) * Can work independently in a fast-paced environment. * Demonstrate excellent growth potential. * Showcase interest in no-code, AI, and tooling. Whether you're a recent engineer/business graduate with a passion for AI and no-code or an Ops with 3 -5 years of experience and a knack for managing tools and building integrations, we want to hear from you. Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company. If this sounds like you, then you might just be the Care Ops we're looking for. We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience. For this opportunity, we are aiming to hire within the C level range. 🙌   PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.  Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.  After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality ⭐ THE PRODUCT PLATFORM AREA 🎯 MISSION We enable product crews to move faster by providing reliable, reusable, and simple internal services. We encapsulate complexity, expose clear interfaces, and build mature, long-term building blocks. 🔭 SCOPE Our focus is on building reusable internal capabilities that power multiple product flows: * Core Services: APIs & systems like Payment, Messaging, Document Processing, Pricing Engine * Shared Platforms: Centralized services (e.g. AI Platform) with strong adoption across areas. * Operational Tooling: Dashboards and automation that support reliability, observability, and scalability. * Foundational User Experience - Ensure quality and consistency of the UX through shared layout systems, navigation, reusable UI components Our role is to empower product teams, reducing their cognitive load. ⚡ IMPACT * Your work will be used daily by hundreds of product builders across Alan. * You’ll shape reusable building blocks that make it faster and safer to launch products across multiple countries. * By improving adoption of our services, you’ll directly improve product velocity, consistency, and member experience. ⚡ WHY THIS ROLE IS SPECIAL * High Leverage: Your work is multiplied across the entire company — adoption & reliability is our main KPIs. * Complex Problems: Multi-country services, abstraction design, and adoption challenges. * Platform Mindset: You’ll build services like a product, with product teams as your customers. * Ownership: You’ll influence product direction, mentor engineers, and shape Alan’s internal platform for years to come. You’ll work closely with product crews across all Alan areas, as well as with our Architecture Group and Tech Foundation Area, making sure our systems scale globally and align with long-term technical strategy 🛠️ THE STACK Python/Flask, React, PostgreSQL in a monorepo. We deploy daily and believe in distributed ownership - you build it, you own it. 🔍 WHAT WE’RE LOOKING FOR Experience we value * 3+ years in backend, platform, or infrastructure-oriented engineering roles * Experience designing and maintaining internal services, APIs, or SDKs * You love turning complex problems into elegant solutions * You care about the "why" behind what you build, not just the "how" MINDSET WE VALUE * You think in terms of platform as a product: other engineers are your customers * You simplify complexity with clear abstractions and long-term ownership * You are collaborative, humble, and motivated by enabling others * You leverage AI to redefine our roles and unlock scalability * Healthcare technology excites you * You are fluent in English (no French required) 🌍 HOW WE WORK * Location: You must be legally eligible to work in France, Belgium, or Spain. * Remote work: We offer remote work flexibility, but we value in-person collaboration 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? * 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. * 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work 🔄 A quick note about the process Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤘 HOW WE DO IT? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality 🤖 OPS AI PLATFORM TEAM 🔀 We're building something that doesn't exist yet. Imagine a platform where AI agents autonomously handle operational work - connected to every internal and external tool, trained by operators themselves, running safely at scale. No engineers needed. No bottlenecks. Just agents that work. That's what we're building. The Ops AI Platform will let our Ops team create, evolve, and monitor their own AI agents to automate thousands of tedious tasks. We aim to crack problems no one has solved at this scale. The project just launched. You'd join at ground zero - shaping the architecture, the product, the entire foundation. If building the future of work from scratch excites you, this is it. ⭐ OUR NORTH STAR We’re building ops agents that work reliably and safely, without putting the engineering team on the critical path. You’ll work at the intersection of product engineering and ML engineering. Our mission is to create the platform that enables building accurate and reliable AI agents, delivering an outstanding experience to our internal Ops team for the creation, iteration and monitoring of their agents, without requiring hard technical skills. Things we’re working on: * 💬 Integrate agents at the heart of internal tools - UIs where Ops monitor and take action on concrete business situations. We want AI agents to become first-class citizens in this ecosystem, with context-aware chat modals, allowing users to review agents' reasoning, actions, and provide follow-up instructions - with instant impact on business data. * 👥 Empower non-technical users to become autonomous in the creation and maintenance of agents to automate operational tasks at scale: prompting, tools configuration, testing, datasets, replayability, evaluations * 🔧 Build a complete set of tools made available to AI agents, connecting to internal and external capabilities: internal business data, external servers, external web dashboards without API, etc. * 💯 Safety and accuracy at the core: robust testing, stateful evaluation, progressive rollout, human-in-the-loop to validate sensitive actions, fine-grained permissions and limits In 6 to 12 months, we plan to increase our scope by owning the AI platform that will power all agentic use cases at Alan - creating economies of scale thanks to common infrastructure and tooling. If you’re excited by the idea of building the future of work, this is the team for you - we're at the start of the journey. 🎯 IS IT YOU WE’RE LOOKING FOR? We’re looking for Product engineers with 3+ years of experience who get excited about building state-of-the-art AI systems and applying them to real-world, high-stakes problems in operations. * You’ll work at the frontier of LLMs, tool calling, human-in-the-loop, internal tools UX, multi-agent architectures, and see your work deployed in production, used by our ops team * You’ll implement new capabilities for AI agents, as well as tooling to make ops autonomous on the creation, evolution, monitoring and evaluation of their agents * You’ll work on making our system scale, going from a few dozen to tens of thousands of tasks automated daily * You’ll have significant influence on system architecture and code quality * You’ll mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring). You would be a good fit at Alan if most of this sounds like you: * Strong background in full-stack software engineering, systems architecture, with a spike in back-end engineering. * Experience with traditional ML, or LLMs, or ML dev ops is a big plus * Product-minded: you want your solutions to be used, and impactful * Self-directed and pragmatic * Humble and still willing to grow (no matter your seniority!) * Collaborative, enthusiastic about teamwork, learning, and teaching * Fluent in English (no need to speak French!) But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus. For this opportunity, we are aiming to hire within the D-F level range. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. 🔄 A quick note about the process Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.