Operational Onboarding Manager - France 🇫🇷

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ BUILD THE AI-NATIVE COMPANY, FOR REAL Alan has spent 10 years developing a distinctive way of working: radical transparency, written culture, distributed decision-making, no managers, no meetings by default. This wasn't just philosophy. It was a deliberate architectural choice, and it made Alan one of the most productive companies in European tech. Now, agentic AI empowers us to make it much more personalized. The principles that made Alan productive become the foundation for a much more ambitious journey: a company where AI agents handle organizational complexity, surface the right context instantly, and let every person focus on the work that matters. As a Software Engineer on this team, you will: * Build the AI-powered internal platform that every Alaner uses daily to navigate the company, find context, and take action. * Design and ship intelligent agents that automate real organizational workflows: onboarding, knowledge retrieval, performance alignment, decision support. * Push LLMs into production for structured reasoning, agentic task execution, and deep integration with internal tools. * Define the primitives and abstractions of AI-native work, the patterns that scale across every team and every country Alan operates in. * Replace generic tools (HRIS, performance reviews, IAM) with opinionated, Alan-native software that compounds with our culture. * Build and scale our Identity & Access Management (IAM), Privileged Access Management (PAM), and user lifecycle across 25+ systems. * Collaborate with product, design, security and leadership to turn Alan's cultural principles into software that amplifies them. WHY THIS ROLE IS SPECIAL * Alan's written, transparent, async culture generates an extraordinary volume of structured organizational knowledge. Most companies can't feed AI agents with high-quality internal data. Alan already can. * The team is building a full AI-native operational layer from scratch, not adding copilots to legacy tools. * Every Alaner uses what you ship, every day. The feedback loop between building and impact is immediate. * The work sits at the frontier of applied AI: agents, retrieval-augmented generation, structured outputs, tool use, human-in-the-loop design. * The ambition goes beyond Alan. The patterns you build here could define how high-performance companies operate in the AI era. 🛠 YOUR PLAYGROUND * Stack: Python/Flask, React, PostgreSQL, plus deep integration with LLM APIs and internal AI infrastructure. * What you'll do: design and ship AI-native tools that power how Alan works. automated workflows, organizational navigation, agentic assistants. * Impact: your work shapes the daily experience of every Alaner and builds the playbook for the AI-native company. 👥 WHO WE'RE LOOKING FOR * Software engineers of all experience levels, ideally with backend or full-stack experience. * Genuinely excited about AI and eager to explore what LLMs, agents, and retrieval systems can do inside a real product. * Comfortable building in fast-moving territory where the right abstractions don't exist yet. * Well-versed in OOP languages (Python, Java, C#) and modern web technologies. * Fluent in English (French is a plus but not required). * Curious, self-starting, humble, collaborative, and eager to grow. 🙌 PERKS & BENEFITS * Fair rewards & equity packages. * Flexible office & remote options. * Top-tier equipment: MacBook Pro, monitor, noise-canceling headphones. * Flexible vacation & hours. * Comprehensive healthcare for you, children, and partners. * Transport support and coaching for personal growth. * Training budget for conferences, courses, books. * Extended parental leave for all parents. 🔄 RECRUITMENT NOTE 🌟 We hire people, not roles. Don't worry if you don't check every box. High potential and curiosity matter most. We may even suggest another team if we see a better fit. 🔖 Learn more About Alan and on our Career pages, Medium, blog and Glassdoor page.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🚀 WHY JOIN CARE OPS NOW AT THE BEGINNING OF 2026? 🚀 You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: "It works, so why join now?" Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry. Here is why this is the moment to join. * People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility. * Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain. * Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark). We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved: * AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale. * Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it—but we need to master it. * The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next level. Recognition: We are building something unique, yet we are not yet known externally as the reference for Care operations externally. ⭐ THE CARE OPS ROLE ⭐ The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to scale without any compromise on user experience. Care Ops collaborates closely with Care, Ops, Data, Engineers, and Product teams. Within a team of 8, we are seeking a Care Ops to take ownership of care tooling and efficiency: Some of our missions include: 1/ Efficiency and performance monitoring * Conduct deep dives into performance monitoring (SLAs, ticket-level framework, etc.) and share actionable findings to support the decision-making process. * Identify areas where processes don't scale, prioritize them, and introduce solutions that include automation, externalization, or the implementation of AI-driven use cases. * Push and prioritize efficiency needs to the Product crews. 2/ Contact experience * Pilot the launch of new contact channel projects, such as a direct phone line to help address new customer segments (Large / Very Large Deals) and digitally challenged members. * Support the globalization of Alan's contacting experience and anticipate the impacts for the Care Community 3/ Tooling: * Identify and prioritize areas where current processes are not scalable, proposing effective tool-powered solutions, including automation and AI-driven use cases. * Collaborate with dedicated Product crews to improve the efficiency of our tooling stack. * Drive the change by leading the implementation of new processes and pushing for their adoption across relevant parties. * Evangelize the use of AI within the Community to foster understanding and encourage its integration into everyday processes. * Own our tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall, etc.) and act as the point of contact for the Care Ops team for tooling needs and projects, ensuring tools are up-to-date, integrated, and comply with our security and legal requirements. * Manage business partnerships with external providers and oversee RFP processes. ⭐ JOIN THE CARE TEAM! ⭐️ You will excel as a Care Ops if you: * Possess strong written and verbal communication skills in English & French. * Have excellent project management and leadership skills to coordinate multiple stakeholders. * Are passionate about process optimization and can implement solutions in a quick and iterative way. * Have an organized and structured mindset. * Showcase robust data analytics abilities (proficiency in SQL is highly desirable) * Can work independently in a fast-paced environment. * Demonstrate excellent growth potential. * Showcase interest in no-code, AI, and tooling. Whether you're a recent engineer/business graduate with a passion for AI and no-code or an Ops with 3 -5 years of experience and a knack for managing tools and building integrations, we want to hear from you. Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company. If this sounds like you, then you might just be the Care Ops we're looking for. We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience. For this opportunity, we are aiming to hire within the C level range. 🙌   PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.  Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.  After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality ⭐ THE PRODUCT PLATFORM AREA 🎯 MISSION We enable product crews to move faster by providing reliable, reusable, and simple internal services. We encapsulate complexity, expose clear interfaces, and build mature, long-term building blocks. 🔭 SCOPE Our focus is on building reusable internal capabilities that power multiple product flows: * Core Services: APIs & systems like Payment, Messaging, Document Processing, Pricing Engine * Shared Platforms: Centralized services (e.g. AI Platform) with strong adoption across areas. * Operational Tooling: Dashboards and automation that support reliability, observability, and scalability. * Foundational User Experience - Ensure quality and consistency of the UX through shared layout systems, navigation, reusable UI components Our role is to empower product teams, reducing their cognitive load. ⚡ IMPACT * Your work will be used daily by hundreds of product builders across Alan. * You’ll shape reusable building blocks that make it faster and safer to launch products across multiple countries. * By improving adoption of our services, you’ll directly improve product velocity, consistency, and member experience. ⚡ WHY THIS ROLE IS SPECIAL * High Leverage: Your work is multiplied across the entire company — adoption & reliability is our main KPIs. * Complex Problems: Multi-country services, abstraction design, and adoption challenges. * Platform Mindset: You’ll build services like a product, with product teams as your customers. * Ownership: You’ll influence product direction, mentor engineers, and shape Alan’s internal platform for years to come. You’ll work closely with product crews across all Alan areas, as well as with our Architecture Group and Tech Foundation Area, making sure our systems scale globally and align with long-term technical strategy 🛠️ THE STACK Python/Flask, React, PostgreSQL in a monorepo. We deploy daily and believe in distributed ownership - you build it, you own it. 🔍 WHAT WE’RE LOOKING FOR Experience we value * 3+ years in backend, platform, or infrastructure-oriented engineering roles * Experience designing and maintaining internal services, APIs, or SDKs * You love turning complex problems into elegant solutions * You care about the "why" behind what you build, not just the "how" MINDSET WE VALUE * You think in terms of platform as a product: other engineers are your customers * You simplify complexity with clear abstractions and long-term ownership * You are collaborative, humble, and motivated by enabling others * You leverage AI to redefine our roles and unlock scalability * Healthcare technology excites you * You are fluent in English (no French required) 🌍 HOW WE WORK * Location: You must be legally eligible to work in France, Belgium, or Spain. * Remote work: We offer remote work flexibility, but we value in-person collaboration 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? * 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. * 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work 🔄 A quick note about the process Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.