Merchant Onboarding Associate

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest-growing companies interest you? If so, then we'd love to chat! As Merchant Onboarding Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered. WHAT YOU’LL BE DOING DAY-TO-DAY IN THIS ROLE YOU’LL: * Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup * Review and validate partner information, cross-checking with signed contracts * Create and review partner menus for accuracy and proper structure; coordinate translations if needed * Coordinate photography and ensure 100% image coverage for each partner during onboarding * Set up and distribute Wolt gear, ensuring partners are trained on proper usage * Conduct online and offline training sessions on the Wolt Merchant app and gear * Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity * Support technical integrations (API or SFTP) where required OUR HUMBLE EXPECTATIONS * 1–2 years of experience in a similar role * Strong communication and interpersonal skills, with the ability to adapt  * Logical problem-solving skills, with a proactive and solution-oriented approach * Strong multitasking, time management, and task prioritization skills * Detail-oriented, structured, and able to manage multiple responsibilities effectively * Stress-resilient and able to remain calm and effective under pressure * Quick learner and tech-savvy * Highly adaptable and comfortable working in a fast-paced environment * Fluent in Russian, with good Kazakh and intermediate English * Based in Almaty WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people WHAT WE OFFER * Independent work in a dynamic, international team * Hybrid work mode: four days in the office, one day remote. * Career growth opportunities both vertically & horizontally  * Medical Insurance and strengthened sick leave * Employee Assistance Program - therapy and wellbeing * % Discount on your Wolt orders * Wolt-wide training programs * Team budgets * Fruits and drinks at the office NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team redefining grocery shopping, then we’d love to hear from you.  We will be accepting applications until August 1st. Don’t miss the chance to apply by the deadline! Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  As our new Merchant Onboarding Associate you will master the core functions of merchant services by welcoming partners to Wolt, supporting their onboarding journey, and ensuring their experience is smooth, professional, and successful. WHAT YOU’LL BE DOING As Merchant Onboarding Associate, you will act as a key point of contact for partners, coordinating across teams to deliver an excellent onboarding experience. You will support partners through clear communication, process tracking, and by ensuring their setup is ready for success on the Wolt platform. DAY-TO-DAY IN THIS ROLE YOU’LL: * Communicate with teams across the organization to coordinate a seamless onboarding and service experience * Onboard and train our new partners: menu setups, image edits and reviewing all the information * Inform partners about processes and procedures via forms, email, and phone in local language * Monitor processes and track progress through Monday.com and other Wolt tools * Learn and master internal systems, tools, and workflows to support onboarding effectively   OUR HUMBLE EXPECTATIONS  You’ll do well at Wolt if you: * Have the charm, empathy and honesty to build strong relationships. * Are used to high-performance, high-expectation cultures. * Take a hands-on, proactive approach to getting stuff done and seeing things through. * Have fluent and persuasive written and spoken communication skills in English and Estonian. * Are entrepreneurial, innovative, and good at solving problems. * Can adapt quickly in a rapidly changing market. * Nice to have: around 1 year in onboarding or partner operations, deliver accurate, on-time work within SOPs, keep clean data and CRM hygiene, and escalate smartly when needed. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 COMPENSATION The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.  The salary below is the monthly salary range for this position: 1663-2079 EUR To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  WHAT YOU’LL BE DOING As Sales Associate, you will manage the full sales funnel from first contact through to closing deals and ensuring a smooth handover to the onboarding team. You’ll primarily work on the phone, contacting restaurants and retail stores across Slovenia, and will receive training and coaching to grow your skills. DAY-TO-DAY IN THIS ROLE YOU’LL: * Manage a portfolio of leads and execute systematic outreach * Book and run meetings to acquire new restaurants and retail stores onto Wolt’s platform * Negotiate commercial terms and conditions and collect documentation * Ensure seamless handover of signed partners to the merchant onboarding team * Support the sales team in improving methodologies and processes OUR HUMBLE EXPECTATIONS  You’ll do well at Wolt if you: * Have the charm, empathy and honesty to build strong relationships. * Are used to high-performance, high-expectation cultures. * Have a proven track record of making sales and closing deals. * Take a hands-on, proactive approach to getting stuff done and seeing things through. * Have fluent and persuasive written and spoken communication skills in English and Slovenian. * Are entrepreneurial, innovative, and good at solving problems. * Can adapt quickly in a rapidly changing market. * Have 2+ years in partner operations or customer support and a Bachelor’s degree or equivalent, owning end-to-end workflows with on-time delivery. * Are tech-savvy and quick to learn new systems, troubleshooting basic issues and escalating smartly when they exceed scope. WHAT WE OFFER * An opportunity to work in a fast-growing tech company with a startup mindset * The chance to make a significant impact on the growth and success of our restaurant partners. * A supportive and inclusive team culture that values innovation and continuous improvement. * Opportunities for personal and professional development within a global organization. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.