Programme Advisor - BSBI Athens

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. A new phase of growth and maturity of the business necessitates a focus on customer lifecycle and begs an understanding of the dynamics and actions that create loyal, high-value customers. If we were able to harness the first-party data we have, we could generate incremental new deliveries, increase the retention of our monthly customers, drive repeat behaviour from our active customers, and resurrect the churned ones, all while delighting each of them along the way and establishing Wolt as their preferred platform for delivery. WHAT YOU’LL BE DOING As a Global Lifecycle Marketing Manager, you will help create strategic programs and communications to increase retention and engagement of our customers using email, SMS, push notifications, in-app messaging, and promotions. In this role, you will report to our Global Lifecycle Marketing Lead and focus on critical segments across the customer lifecycle that focus on driving our customers to newer verticals and bets, identifying ways to surface the right message to the right customer at the right time in the right channel. This will include personalized merchant selection, triggered customized comms based on user behavior, and strategies around our largest brand launches. DAY-TO-DAY IN THIS ROLE, YOU’LL: * Manage the setup and monitoring of ad hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones * Test and schedule emails, push notifications, in-app messaging, and promotions * Manage communications reporting dashboards, monitor trends, and make recommendations based on results. * Create a framework for rapid testing in CRM channels * Establish a working relationship with partners in our Product, Operations, Analytics, and Strategy teams * Stay current on marketing best practices in email, push, and SMS, and share insights with the broader marketing team OUR HUMBLE EXPECTATIONS * Experience in lifecycle, CRM, email, or other customer engagement marketing roles * Hands-on experience with CRM tools, such as email service providers, marketing automation platforms, or customer engagement systems * Curiosity about using AI tools to work smarter, experiment faster, or improve day-to-day workflows * A basic understanding of analytics tools, HTML, and data visualisation platforms such as Looker, Tableau, Sigma, or similar * Familiarity with email and CRM best practices, including contact strategies, targeting, segmentation, A/B testing, and performance analysis * A degree or equivalent practical experience WHAT WE OFFER A high-impact role with the opportunity to shape how we scale key verticals and consumer cohorts at Wolt. You’ll help define the direction, build the roadmap, and leave a lasting mark on one of our most exciting growth areas. You’ll also get to drive planning, optimisation, and experimentation for a fast-evolving part of the business, turning ideas into measurable impact and helping us learn what works as we grow NEXT STEPS Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a stakeholder interview and a take-home case study presentation, concluding with a final value-fit conversation. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As the Regional CRM Lead, you will be instrumental in defining, developing, and executing our CRM strategy within our North region, including countries in the Nordics and the Baltics. You will lead the creation of innovative programs and propositions, driving customer lifetime value and retention through advanced CRM practices.  This role demands a highly strategic individual with a deep understanding of customer behaviour, data-driven decision-making, and a proven ability to lead cross-functional initiatives across diverse regions. The skill to connect CRM initiatives to real business impact is fundamental for succeeding in this role. The role will report directly to the Director of CRM WHAT YOU’LL BE DOING DAY-TO-DAY IN THIS ROLE, YOU’LL: * Own the strategic development and execution of customer-centric initiatives, translating business objectives into actionable, data-led campaigns and customer journeys * Collaborate closely with local marketing teams and align on a combined roadmap and shared priorities * Develop and lead the execution of sophisticated, multi-channel CRM communication strategies across email, push notifications, in-app messaging, and emerging channels, optimizing for engagement, retention, and subscription growth. * Drive the strategic integration of CRM initiatives with broader marketing, product, and design roadmaps to create seamless and impactful customer experiences across all touchpoints * Drive campaign reporting and performance analytics, producing actionable insights and presenting strategic recommendations to senior leadership to inform roadmap prioritisation * Establish governance and quality assurance standards for all outbound communications to ensure compliance with industry regulations and adherence to brand tone and guidelines * Lead and orchestrate complex loyalty and CRM initiatives by effectively collaborating with and influencing diverse stakeholders across central and regional marketing, product, design, and the consumer business team * Identify and implement opportunities for automation, reducing manual tasks and increasing efficiency through advanced customer journey mapping and triggered workflows * Mentor and guide junior team members, providing strategic oversight, feedback, and development support OUR HUMBLE EXPECTATIONS * At least 7 years of progressive experience in loyalty program management, CRM strategy, or customer engagement roles, with a demonstrable track record of success in a senior capacity * Preferably working within B2C from a tech, e-commerce, or similar industry with at least 3 years of managerial experience * Strong leadership and influencing skills, with the ability to effectively collaborate with and inspire cross-functional teams in a global organization. * Proven experience in designing, launching, and optimizing complex, multi-channel subscription programs * Excellent communication and presentation skills, with the ability to articulate complex strategies to diverse audiences, including senior leadership * Demonstrated ability to drive innovation and adapt to a rapidly evolving technology landscape * Previous experience with Iterable/Braze/CleverTap/Leanplum is preferred * Previous experience in food delivery, on-demand delivery, or e-commerce is a strong plus WHAT WE OFFER This is a rare opportunity to step into a high-impact regional role at one of Europe’s most loved tech companies. As Regional CRM Lead, you'll shape the future of how we connect with our customers across diverse markets in Northern Europe. You’ll get to drive CRM innovation at scale, turning data into meaningful, personalised customer experiences. You’ll work alongside talented marketing, product, and analytics teams across the region and globally—learning fast, building smart, and making a real business impact. If you're someone who thrives on autonomy, enjoys building from the ground up, and wants to help define CRM excellence at a regional level, this is the role for you Here’s what you can expect: * A key strategic role with regional scope and visibility * Lots of room to experiment, innovate, and own your roadmap * A strong learning environment with sharp and kind teammates * The chance to build scalable, data-led CRM programs with real impact * The opportunity to work across 10+ diverse markets and customer segments * Competitive salary and benefits, plus stock options * A friendly, inclusive culture where people (and data!) come first NEXT STEPS We review applications on a rolling basis, so we recommend applying sooner rather than later. Once we receive your application, our Talent Acquisition team will take a look—and if there’s a match, we’ll be in touch to kick things off! Here’s a quick look at what the process typically includes: 1. Intro chat with our Talent Acquisition Partner 2. Interview with the Hiring Manager 3. Case or task round – an opportunity to show how you think 4. Final interviews with key stakeholders across Marketing and CRM     OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

BearingPoint

MICROSOFT 365 TRANSFORMATION AND CHANGE CONSULTANT BearingPoint are recruiting for a Microsoft 365 Transformation and Change Consultant to join our Enterprise Microsoft Transformation team and deliver solutions focused on the Microsoft 365 technology stack. You will be joining an established team of consultants who will work closely with customers to define their requirements, design a change management framework, and deliver solutions implementing and extending Microsoft 365 solutions. ABOUT THE ROLE: * Lead and deliver change management activities across large-scale M365 transformation projects * Partner closely with senior business leaders, programme teams, and other relevant stakeholders * Develop and execute change strategies including impact assessments, stakeholder mapping, communications, and training plans * Support business readiness and adoption across multiple workstreams * Ensure all change activity aligns with regulatory, risk, and governance requirements * Track and report on change effectiveness, adoption metrics, and risks * Act as a trusted advisor to programme leadership on organisational change and transformation best practice ABOUT YOU:  * 5 years+ experience as a Transformation / Change Consultant within highly regulated environments * Strong understanding of structured change methodologies (Prosci, ADKAR ect.) * Experience working on large, complex M365 transformation programmes * Experience in AI and in Copilot adoption techniques * Excellent stakeholder management skills, with the ability to influence at senior levels * Strong communication skills, both written and verbal * Be a go-to member of the team for everything Microsoft 365 related for change management and user adoption * Enthusiastic and keen attitude to developing knowledge in existing and upcoming technologies * Strong self-management skills, able to manage own workload to complete assigned tasks to time and quality   WHY YOU WILL ENJOY WORKING AT BEARINGPOINT IRELAND? We work in an open and collaborative way, where new ideas are always welcome. BearingPoint is an environment where potential and high performance is recognised and rewarded. WHAT WE OFFER: You will receive a competitive salary where you are rewarded for both your individual performance and company performance. You will also receive a best-in-class benefits package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone and much more. In addition, we offer: Hybrid working – where each team has autonomy to determine their in-person and remote working schedule. Continuous learning – we understand that it is imperative to invest in our people’s development and we provide external training at prestigious universities such as Oxford and Yale Social events – our people perform best when they have a good work life balance, monthly events for all to attend Diversity – we are committed to having a diverse workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community Mentoring & coaching – every employee has a development manager to help them grow their career with feedback via continuous conversations Giving Back – you will have an opportunity to join our many giving back initiatives including our commitment to sustainability. Our Emissions Calculator gathers accurate emissions data and enables our clients to understand their footprint and track progress on emission reduction and pave the way for a better future. TOGETHER, WE ARE MORE THAN BUSINESS.  To see more from our people with their experiences of BearingPoint please visit our careers website www.bearingpoint.com   ABOUT BEARINGPOINT BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in four units: Consulting, Solutions, Business Services, and Ventures. Consulting covers the advisory business; Solutions provides the tools for successful digital transformation, advanced analytics and regulatory requirements; Business Services provides managed services beyond SaaS; Ventures drives the financing and development of start-ups. BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 75 countries, engaging with them to achieve measurable and sustainable success. BearingPoint is an equal opportunities employer. Please click here to view our privacy policy. NO AGENCIES  BearingPoint does not accept unsolicited cvs from 3rd party recruitment agencies without a written agreement in place for placements. BearingPoint is not responsible for any fees related to unsolicited cvs and no fee will be paid should the candidate be hired by BearingPoint.