Manager, Candidate Experience

Mongodb

ABOUT THE ROLE MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate Experience (CEx) function. In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome. We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work. The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs. WHAT YOU'LL DO * Lead & Scale Global Operations: Develop and lead a distributed team of Candidate Experience Leads & Coordinators across AMER, EMEA, and APAC. Cultivate an inclusive, high-trust team culture that balances regional needs with global standards * Enforce Rigorous Execution Quality: Set, monitor, and enforce performance metrics (e.g., regional scheduling SLAs, coordinator productivity, and candidate NPS). Establish robust operational safeguards to systematically prevent and quickly recover from candidate experience or scheduling breakdowns * Data-Driven Capacity Planning: Design and optimize our global operating model. Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests * Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes. Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience * Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement. Effectively design, build, and execute strategic programs and projects that elevate the overall candidate experience at every stage of the recruitment funnel * Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases. Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback * Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption. Continuously optimize how these systems work with our global workflows WHAT YOU'LL BRING * Proven Leadership Experience: 7+ years of experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management experience leading distributed or global teams across AMER, EMEA, and APAC * Data Fluency & Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics. While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance * Automation & Process Design Instincts: Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc). Strong ability to distinguish when to automate vs. when to simplify manually * Stakeholder Negotiation & Consensus: Ability to negotiate with business units to balance global standardization with essential local/functional customization * Extreme Accountability & Ownership: A proven track record of taking direct responsibility for complex program outcomes and operational failures, turning breakdowns into structural operational guardrails * Inclusive Leadership & Growth Mindset: Highly self-aware leader who welcomes constructive feedback, models intellectual honesty, and is committed to developing people and building psychologically safe, diverse teams WHY MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Req ID #2273448357 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $73,000—$143,000 USD

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. This role is for the Airbnb Experiences team. Please note this is a remote role from Rome, Italy. The successful candidate needs to be based in Rome, or within commuting distance to Rome. The Community You Will Join: The Experiences team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You Will Make: As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day: Account Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks. Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market  Your Expertise: * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in Italian and English Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. Italy Annual Pay Range €65.000—€80.000 EUR

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Since 2012, we’ve transformed how people get around. Now, Lyft’s Global Growth team is redefining the premium ride experience. To advance these goals, we are looking for an experienced Marketing Manager to join our Global Growth team and help grow our luxury transportation portfolio.  It’s an exciting time to be part of the team. We’re combining world-class service with purpose-built technology to push the industry forward.  As the Marketing Manager, Luxury Experience you’ll embed deeply with our product, design, engineering, and operations teams to shape our product roadmap and coordinate cross-functionally to drive cohesive launches that win business.  The ideal candidate will have strong business acumen and a background in marketing, including a track record of developing impactful marketing strategies and a proven ability to build key cross-functional relationships. Experience working on luxury brands or partnerships, in the travel and hospitality space, or with a marketplace business is a plus.  RESPONSIBILITIES: * Shape marketing strategy and lead high-impact go-to-market launches for new product experiences in our luxury portfolio * Be the voice of the customer to influence cross-functional thinking; continually inform the product roadmap & marketing plans to meet customer needs * Own outbound marketing campaign strategies that consider the full funnel to drive engagement and growth * Build a broad understanding of existing research and competitive landscape, scope new research to address gaps, and surface actionable insights to inform product and marketing strategy * Partner with cross-functional teams such as Product, User Research, Operations, Partnerships, to ensure our marketing approach delivers against business objectives * Write inspiring creative briefs and shepherd the creative development process for end-to-end marketing touchpoints EXPERIENCE: * 5+ years of experience in product marketing, or similar area * Experience in bringing to market product experiences that delight customers * Track record of applying consumer insights to inform and optimize product roadmaps and marketing efforts * Proven ability to develop strategies to solve ambiguous and complex problems * Strong project management skills with experience coordinating complex, multi-stakeholder launches * Very strong written communication skills; ability to effectively tailor communication to a variety of audiences * Thrives in fast-paced environments and can adapt quickly to shifting priorities. Must have bias toward action and ability to identify and simplify problems * Ability to wear multiple “hats” when developing marketing strategies and partner effectively with SMEs across Brand, Growth Marketing, B2B Marketing, etc.  * Strong interpersonal skills with the ability to collaborate, manage expectations, and work cross-functionally with both technical and creative teams * Analytical thinker with experience in data-driven marketing; ability to independently drive experimentation focused on conversion and engagement *   BENEFITS: * Extended health and dental coverage options, along with life insurance and disability benefits * Mental health benefits * Family building benefits * Child care and pet benefits * Access to a Lyft funded Health Care Savings Account * RRSP plan with company match to help save for your future * In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service  * Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible. * Subsidized commuter benefits and Lyft ride credits Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Toronto area is CAD $115,000 - CAD $143,750, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions. This job fills an existing vacancy.