Deployment Strategist Lead - Australia

Sales Engineer

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. As a Sales Engineer, you play a pivotal role in leveraging our technology to provide a competitive edge and effectively communicate its value proposition. Duties * Conduct Product Demos, including out-of-the-box and customised demonstrations to showcase specific functionalities. * Deliver Technical and Functional presentations, ensuring a comprehensive understanding of Vault from both technical and business perspectives. * Facilitate Target State Solution Architecture Workshops to align our solutions with the client's strategic objectives. * Lead Vault Solution Workshops to define the final solution, identifying product and configuration gaps. * Gather market insights through interactions with prospective and current customers, contributing to trend spotting and market intelligence. * Build and maintain trusted relationships with individuals from prospective and current customers. * Respond to Requests for Information (RFI) and Requests for Proposal (RFP). * Develop tailored proposals for individual prospective clients to address their unique needs * Demonstrate commercial awareness in enterprise software licensing models and procurement processes implemented by banks. Requirements Essential * Hands-on experience with public cloud platforms (e.g., AWS, GCP, Azure), services, and technologies (e.g., Kubernetes, Docker containers, Apache Kafka, RDBMS). * Proficiency in component configuration and operations using command line consoles (e.g., kubectl, kafkacat) and general UNIX. * Understanding of cloud infrastructure and large-scale distributed software applications, including architectural trade-offs across various deployment environments. * In-depth knowledge of current technology trends in banking and fintech, demonstrating thought leadership in the field. * Excellent communication skills, encompassing verbal, written, and presentation abilities. * Ability to lead client engagements and workshops effectively. * Background in fintech, vendor, or consultancy with extensive experience in client-facing roles. * Familiarity with Enterprise/Solution Architecture, especially in retail banking, core banking, and payments. * Experience with development teams and solution architecture, including knowledge of the full Software Development Life Cycle (SDLC). * Commercial awareness, understanding pricing models, and commercial aspects of the sales process. * Previous involvement in pre-sales activities, demonstrating experience in a sales environment. * Experience in large mission-critical product implementations in large financial institutions from the vendor side. Benefits * Highly competitive salary * Paid holiday + public holidays * All the latest tech you need * A talented & experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Deployment Strategist - ANZ

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.   No two days are the same, but as a Deployment Strategist you can expect to: * Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents. * Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close. * Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team. * Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life. * Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact. * Scope out potential applications in new industries and expand our AI solutions across different sectors globally. * Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. * Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap. * Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers. * Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.   Requirements * 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred. * Experience in product development, delivery, and change management * Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners. * Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams. * Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions. * A proven track record of taking ownership of complex, ambiguous projects and delivering results. * Adaptability to work across different customer environments, industries, and technical use cases. * Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks. * Ability to creatively map enterprise use cases and workflows to AI systems   LOCATION As we build out a team in the Sydney office, the successful candidate is preferred to be based within Sydney and in-office 3+ days of the week. We will also consider candidates based in Melbourne who can travel frequently to meet with customers and collaborate in person with the Sydney team.

Technical Implementation & Support Engineer (APAC)

Nicolab

YOUR MISSION ROLE DESCRIPTION Nicolab connects human and artificial intelligence to revolutionize emergency care, starting with stroke treatment. Founded as a spin-off from the Amsterdam University Medical Center, we are a diverse global team dedicated to ensuring every patient gets the right treatment in time. We are looking for a motivated and technically curious Technical Implementation & Support Engineer to drive the integration, and ongoing support of our software across the APAC region. At Nicolab, customer relationships are as critical as the technology itself. You will build trust with hospital IT teams and clinicians, ensuring our deployments are smooth and hospitals gain maximum clinical value from our solutions. The role will initially focus on deep technical support and incident management for our live hospital clients. As you become an expert in our systems, your responsibilities can expand to lead full-scale technical implementations for new hospital networks, conduct technical discussions with customers, and become a trusted advisor for some of the region’s leading healthcare organisations. You will work closely with our customer success and global technical teams to monitor system health, minimise the impact on hospital IT resources, and provide actionable feedback to help our clients optimise patient care. If you're someone who enjoys learning, takes initiative, loves technology & solving problems, and wants to build a career where your work has a genuine impact on people's lives, we'd love to hear from you. KEY RESPONSIBILITIES TECHNICAL SUPPORT & INCIDENT MANAGEMENT  * Act as the primary technical liaison during implementation and for our live hospital deployments, owning the investigation and resolution of complex post-go-live issues. * Perform deep-dive troubleshooting on our SaaS platform, diagnosing root causes in Linux-based environments and network topologies. * Troubleshoot and resolve critical infrastructure and connectivity issues, including VPN connectivity problems, relay server outages, certificate-related issues and apply configuration changes. * Escalate complex product-level issues to senior engineers or developers as needed, providing detailed logs and context. SYSTEMS INTEGRATION & CUSTOMER ONBOARDING * Participate in pre-deployment technical planning and connectivity discussions to ensure seamless integration of our application within complex hospital IT environments. * Work directly with hospital IT teams to design and document VPN configuration, relay server setup, perform updates and Linux-based virtual machine installation. * Provide guidance on network topology and firewall rules to meet strict hospital compliance and security requirements. * Assist in the setup, configuration, and deployment of Nicolab solutions for new clients, ensuring integration with existing PACS/DICOM workflows. * Ensure that the implementation process is smooth, timely, and meets client expectations, acting as the technical authority during kickoff calls. CUSTOMER INTERACTION & DOCUMENTATION * Maintain a high level of professionalism in all customer interactions, building strong relationships with hospital IT admins, PACS administrators, and clinical staff. * Document support cases, network and system architectures, and resolutions in our ticketing system (Jira/Confluence). * Create and update technical user manuals, runbooks, and internal FAQs. * Collect and relay customer feedback to the customer success and product development team to help improve our offerings. YOUR PROFILE QUALIFICATIONS & REQUIREMENTS EDUCATION & CORE SKILLS * Bachelor’s degree in Information Technology, a related field, or equivalent work experience in hospital IT. * Basic understanding of software and backend services. * Solid project and time management skills, with the ability to work independently and as part of a remote, global team. * Excellent verbal and written communication skills in English (any additional language is a plus). TECHNICAL EXPERIENCE * Systems & Architecture: Hands-on Linux administration (virtual machines, log analysis, service management) and a solid understanding of secure SaaS architectures. Familiarity with supporting cloud-hosted applications and modern cloud platforms. * Networking: Experience with network configuration and troubleshooting, including VPN tunnels (IPsec or equivalent) and strict firewall rules. * Technical Translation: The ability to translate complex cloud/SaaS requirements into clear, actionable instructions for external IT administrators. * Tools: Experience using support ticketing and documentation systems (JIRA, Confluence, or similar) and centralised cloud logging dashboards (Grafana, Loki, GCP and AWS). * Healthcare IT: Previous experience working with hospital IT environments, PACS/DICOM workflows, or other medical imaging systems is highly preferred.  WHAT YOU BRING * You bring strong technical knowledge combined with good communication skills to clearly explain technical concepts. * You have a customer-focused, go-getter attitude and aren't afraid to politely but persistently push hospital clients to keep implementations on schedule. * You love to work in teams and are proactive in reaching out to members globally to ensure alignment. * Previous experience in a deeply technical support, systems integration, or deployment role is highly preferred. WHY US? Benefits * Chance to make a real difference in patients' lives * Work in a stimulating environment with a motivated team * Flexible Employment Agreement: Part time / Fulltime * Annual Salary Range  $120.000 - $150.000 * Flexible working hours * Flexible paid time off * Remote work policy * Laptop + home office/IT equipment * Commuting to work/office* - costs reimbursement * Employee Stock Option Plan (ESOP) * Corporate programs including Employee Referral Program with rewards * Learning & Development opportunities including in-house training and coaching, professional certifications, and over 22,000 courses on LinkedIn Learning Solutions and much more *All benefits and perks are subject to certain eligibility requirements based on location Application Process * Interview with Recruiter/HR * Interview with Hiring Manager  * Technical assessment with Peers (no managers present)  * Prior employment verification check (reference/background check) * Interview with Executive