Ex-construction Account Manager

Account Manager (Ex-construction)

Aphex

ABOUT APHEX: At Aphex (https://www.aphex.co/), we believe the best way to improve construction delivery is to give people the tools and time to do their jobs. That's why we're on a mission to transform how major projects plan, communicate and track their work. Forget the endless spreadsheets, whiteboards, and outdated systems—our tools bring clarity and visibility to every corner of the project, empowering anyone on site to plan and communicate with ease. Our customers are the industry's giants—building the tunnels, roads, bridges, and skyscrapers that define our cities. Major contractors like Acciona, CPB Contractors, John Holland, BMD, Seymour Whyte, and McConnell Dowell use Aphex to deliver their projects ranging from $50 million to multi-billion dollar mega projects. We're the market-leading solution in both Australia and the UK. When we expanded to Australia in 2022, we quickly became the go-to platform for major infrastructure and building projects. Today, we're supporting teams building the roads, rail, tunnels, hospitals and buildings that millions of Australians will use every day. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE: This is your chance to make a career change that harnesses your deep construction experience. You can step into a pivotal role as Account Manager in our AU go-to-market team. It's perfect for someone with a deep understanding of construction, eager to leverage their experience in a fast moving and rewarding environment. At Aphex, we believe deeply that we are in the business of successful construction project delivery. As an Account Manager, you'll embody this principle—focusing first on helping projects succeed, which naturally leads to enterprise growth and expansion opportunities. If you've been in the trenches of construction, managing projects, leading teams, and coordinating complex operations, and now you're ready to bring that expertise to a new frontier—this role is for you. We've crafted and refined our playbooks to ensure that you can transition smoothly into a strategic account management role, with the support and structure needed to excel. For someone ambitious and ready to make an impact, it's the perfect moment. You'll have the opportunity to influence major infrastructure delivery across the AU, working with the country's leading contractors. We've built the foundation—now there's plenty of open field for you to run in. KEY RESPONSIBILITIES: * Own post-enterprise growth strategy and execution for key AU accounts * Drive our value-first approach: project success → company success → Aphex growth * Build and nurture relationships with senior decision-makers across customer organisations * Conduct quarterly business reviews with executive stakeholders * Generate expansion opportunities within enterprise customers * Work with and lead customer success managers to deliver great onboarding and activation for customers * Help customers establish consistent operating processes across their projects * Deliver compelling product demonstrations that resonate with the folks running projects * Adapt and iterate your version of our proven playbooks * Consistently achieve quarterly and annual expansion targets WHO YOU ARE: * Construction Expertise > You've spent years on-site in construction, perhaps as a PE, SPE or an Area Manager, and now you're ready to leverage that knowledge in a new way. * Tech Curious > You're excited by the potential of technology to solve the pain points you've experienced in construction and are keen to make a change in your career. * Relationship Builder > Your communication skills are top-notch, and you're confident in your ability to connect with senior stakeholders and decision-makers. * Personal Drive & Responsibility > You take ownership of your results and have a strong sense of urgency in getting things done. * Growth Mindset > You're eager to learn, adapt, and grow in a new role, with a hunger to continuously improve. WHAT WE OFFER: * Competitive salary package: Base/variable split with opportunity to earn significantly more than in traditional construction roles * A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team * Flexibility: Remote-first working with access to a convenient WeWork office * Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance) * A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day * An impactful mission: Be energised to make impact on the teams and projects shaping the world

Account Manager - ANZ

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our Account Management team is at the forefront of this. In this role you will: * Be part of an early Account Management team with endless opportunities for impact. You'll partner with the team to help develop a scalable account management playbook and framework that supports our customers in the ANZ region. * Build and maintain strong relationships with a book of commercial and enterprise clients in the ANZ region. * Play a key role in driving long term adoption of multiple products. * Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. * Own expansion and renewal of accounts within your book of business. * Measure and improve customer satisfaction & experience. * Own your account management KPIs (NRR/GRR) and track against the company goals. Requirements * 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization. * A strong builder and customer excellence mindset. * Commercial experience — you will own renewals and expansion for your book of business. * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. * Excellent problem-solving and analytical skills to address customer needs and concerns. * A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale. #LI-Remote

Enterprise Solutions Engineer - Oceania

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams. As a Solutions Engineer, you can expect to: * Collaborate strategically with Account Executives to enhance the technical aspects of the sales process. * Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions. * Craft compelling technical demonstrations that clearly communicate our product's value proposition. * Create technical enablement resources that amplify our sales team's effectiveness and technical fluency. * Build self-service tools and documentation that empower customers to implement solutions independently. * Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real! REQUIREMENTS We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you: * Are passionate about AI, technology and ElevenLabs products. * Enjoy working directly with customers, iterating on solutions and providing tailored support * Have a talent for identifying patterns that can be standardized and scaled. * Have strong empathy for customers, sales and product teams. * Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions * Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity * Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns. * Excellent communication skills with the ability to adapt messaging to different audiences. LOCATION This role is remote and can be executed in Oceania. #LI-Remote