Billing Operations Analyst

Senior Lead, Cloud Billing Operations

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE As a Cloud Billing Operations Sr. Lead, you will play a critical role in managing and optimizing our cloud billing processes and operations.  This leadership position requires a deep understanding of cloud technology, financial operations of a SAAS business, scaling through Marketplaces & via Hyerscalers and strong ability to lead, influence and collaborate with cross functional teams.  You will be a team leader, problem solver, detail-oriented, flexible, and focused on creating an excellent experience for both internal and external customers. To succeed in this position, the Cloud Billing Operations Sr. Lead will have a passion for recognizing areas of improvements and implementing change to contribute to enhancements of the overall workflow process. WHAT YOU WILL BE DOING * Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on escalated billing & contract issues to resolve customer disputes * Working directly with customers as well as internal customers to understand and resolve their billing issues  * Managing, prioritizing, and tracking your team’s work in a case management system * Leverage internal AI technology and documentation to achieve faster customer disputes resolutions * Supporting communications, termination and bad debt write-off for delinquent customers, invoice reconciliation and marketplace cash application from various platforms  * Approve your team’s Process Return Authorizations and Credit Memos in Netsuite * Work with the Cloud Billing (Engineering) Team to review/verify accounts subject to suspension due to nonpayment  * Understand the current business systems and workflows to help us make proactive process improvements  * Perform root cause analysis and drive scalable solutions WHAT YOU BRING High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling. If that's you, hopefully you also have: * 5+ years of professional experience in billing operations, FP&A (Financial Planning & Analysis) or related financial operations * Work hours flexibility: able to shift hours later to overlap with North American teams * Good understanding of cloud technologies (e.g., AWS, Azure, Google) and cloud billing models. * Strong communication skills, both verbal and written; ability to interact with customers and other teams * Strong attention-to-detail * Creative problem solving skills * Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment * Accustomed to working with case management system * Positivity! We each love what we do and believe that a positive attitude matters * Proficiency in MS Excel or Google Spreadsheet BONUS POINTS * Strong analytical skills * Understanding of cloud technologies, e.g., AWS, Azure, Google and cloud billing models a plus * Experience with NetSuite, Salesforce, Stripe * Comfort using basic AI tools to increase efficiency and support day-to-day operations * Basic proficiency in a SQL / Query language and/or Excel Macros #LI-DS1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Cloud Billing Associate

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE As a Cloud Billing Operations Associate, you will provide support to the cloud billing process, invoicing, suspension, termination, bad debt and credit card processing. You will manage the support case queue, perform account reconciliations, answer customer cloud billing disputes, address field inquiries, perform ad-hoc reporting for monthly billing cycle, process Return Authorizations, participate in cloud billing optimization projects, among other tasks. You will partner closely with customer support and engineering teams. A self starter, problem solver, meticulous, flexible, and focused on creating an excellent experience for both internal and external customers. To succeed in this position, the Cloud Billing Operations Associate will be both an independent contributor and a team player; and will have a passion for recognizing areas of improvements and implementing change to contribute to enhancements of the overall workflow process. WHAT YOU WILL BE DOING * Supporting cloud billing and invoicing process * Working directly with customers as well as internal customers to understand and resolve their issues via email or sometimes by phone * Managing, prioritizing, and tracking your work in a case management system * Generate reconciliation reports from various platforms * Process Return Authorizations and Credit Memos in NetSuite * Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on advanced billing & contract issues to resolve customer disputes * Work with the Cloud Billing (Eng) Team to review/verify accounts subject to suspension due to nonpayment * Perform light collections for monthly subscribers through a credit card payment platform * Submit invoices through 3rd party payment platforms as necessary * Submit evidence for Chargeback disputes through our credit card payment gateway * Understand the current business systems and workflows to help us make proactive process improvements * Perform root cause analysis and problem solve WHAT YOU BRING High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling. * 3-5 years of professional experience in billing operations or related financial operation * Work hours flexibility: need work at calendar day 1 at quarter end (even if holiday / weekend) and work US hours for at least day 1-2 of each month * Strong communication skills, both verbal and written * Strong attention-to-detail * Creative problem solving skills * Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment * Ability to interact with customers and other teams * Accustomed to working with case management system * Positivity! We each love what we do and believe that a positive attitude matters * Proficiency in MS Excel or Google Spreadsheet- VLOOKUP, pivot tables, analysis * Basic proficiency in a SQL / Query language and/or Excel Macros BONUS POINTS * Understanding of cloud technologies, e.g., AWS, Azure, Google and cloud billing models a plus * Experience with NetSuite, Salesforce, Stripe * Comfort using basic AI tools to increase efficiency and support day-to-day operations   #LI-DS1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Revenue Manager

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We are looking for a dynamic Revenue Manager who is eager to collaborate and support significant growth at a global, publicly traded software company! Based in India, this position will report directly to the Senior Revenue Manager. Are you well versed in revenue accounting? Does being a critical member of a cross-functional team that is continuously problem solving sound exhilarating and ambitious? Do you want to be a key contributor in a fast-paced, rapidly growing technology company? If so, we would love to hear from you!  WHAT YOU WILL BE DOING * Assisting with revenue contract review under ASC 606 guidance. Determining appropriate Revenue recognition for signed contracts. * Supporting cross-functional partners (Sales, Order Ops, CBO, FP&A, Platform Billing, etc.) by resolving SFDC cases. * Drafting or reviewing revenue memos. * Contributing to the Revenue close process with a dedicated focus on cloud revenue accounting.  * Leading and reviewing UAT testing to drive system and process improvements. * Performing or reviewing revenue reconciliations, analysis and managing complex large datasets. * Coordinating and managing auditing requests, including addressing auditor inquiries.  * Developing and delivering internal training to enhance organizational revenue knowledge sharing.  * Finding opportunities to improve existing processes and controls and minimize risk. * Completing ad hoc projects and supporting a variety of critical initiatives. WHAT YOU BRING * 8+ years of overall experience in revenue with an understanding of ASC 606, including software and SaaS related principles. * Big 4 and/or publicly traded technology company experience (preferred). * RevPro, NetSuite and Salesforce experience preferred * Google Workspace applications including Google BigQuery, Gemini, Gmail, Google-Sheets, Google-Docs, and NoteBookLM preferred * Sigma or comparable Front End BI Tool experience desired. * Claude or comparable AI tool experience desired. * Comfortability working independently in a distributed, dynamic, fast-paced environment. * Outstanding communication (written and verbal) and social skills. * Strong project management skills, including the capacity to balance multiple competing priorities. * A talent for simplifying and summarizing sophisticated information. * Composure in evolving and ambitious circumstances. * Excellent analytical and problem-solving skills. * A positive and proactive demeanor. * A strong desire for learning, growth and development. * A strong commitment to deadlines and being detail oriented.  * An excellent team player and a fast learner.   #LI-DS1   ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.