Technical Account Manager (India)

Bureau

ABOUT BUREAU Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally. Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond. WHY BUREAU? Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real. We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading. About the Role - Group Product Manager We are seeking a seasoned and strategic Group Product Manager to own the vision, strategy, and execution for our core Fraud & Risk product line, with a specific focus on Device Intelligence and Behavioral Biometrics. This is a pivotal, high-impact role responsible for defining the future of products that are fundamental to our customers' security and our company's growth. You will be the catalyst for transforming our advanced fraud detection technologies into a globally scalable, market-leading solution. The ideal candidate will have deep domain expertise in the fraud and identity space, a proven track record of shipping successful B2B SaaS products, and a relentless passion for solving complex customer problems What you’ll be doing * Own the Product Vision & Strategy: Define and evangelize a clear, compelling vision and multi-year strategy for the Device Intelligence and Behavioral Biometrics product lines, aligning with Bureau's mission and international growth objectives. * Drive the Product Roadmap: Develop and manage a prioritized roadmap that balances innovation, competitive differentiation, customer needs, and strategic business goals. You will be responsible for making tough prioritization decisions and communicating the "why" behind them. * Lead Product Discovery & Delivery: Collaborate intensively with Engineering, Data Science, and Design partners to translate the roadmap into clear requirements. Lead the team through the full product lifecycle, from discovery and validation to launch and iteration. * Be the Voice of the Customer: Engage directly with customers, prospects, and internal stakeholders to deeply understand market needs, emerging fraud patterns, and competitive dynamics. Translate these insights into actionable product initiatives. * Enable Go-To-Market Success: Partner closely with Sales, Marketing, and Revenue Operations to develop compelling positioning, define pricing & packaging, and create the necessary collateral to ensure the commercial success of your products in both our core Indian market and new international regions. * Define and Measure Success: Establish and analyze key product metrics to measure performance, drive adoption, and inform future product decisions. What You’ll Bring * Minimum of ideally 6-10 years of hands-on product management experience in a B2B SaaS environment. What matters more than years of experience is the ability to operate at a Group Product Manager level, driving strategy, influencing stakeholders, and delivering outcomes through strong product leadership. * Experience building and owning technical B2B products such as APIs, SDKs, data platforms, risk engines, decisioning systems, or developer-facing SaaS products. * Strong understanding of integration design and developer experience, including documentation, sandbox environments, versioning, backward compatibility, data contracts, and implementation workflows. * Ability to work deeply with Engineering and Data Science teams on technical trade-offs around latency, reliability, scalability, security, and ease of customer adoption. * Proven ability to simplify complex technical products into seamless customer implementation journeys, reducing integration effort while improving product adoption and long-term scalability. * Experience building products in device fingerprinting, behavioral biometrics, account takeover (ATO) prevention, or closely related fraud detection technologies. You must be fluent in the language of modern fraud prevention. * Strong analytical skills and a data-driven mindset are essential for success in this role. Given the nature of risk and fraud products, you must be comfortable working with large data, defining metrics, identifying patterns and anomalies, and using data to drive product decisions. Experience in Machine Learning models is a plus. OUR CULTURE * We hire self-motivated people and get out of their way * We value performance, not hours worked * Speed, ownership, and impact matter most COMPENSATION * Competitive salary + potential equity * Health benefits, flexible PTO, learning budget

Bureau

ABOUT BUREAU Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally. Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond. WHY BUREAU? Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real. We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading. POSITION OVERVIEW We're looking for an experienced and proactive Product Manager - Transaction Monitoring to join our dynamic team. This role requires a unique blend of "hacker" energy, deep compliance knowledge, and extreme customer empathy. The role combines deep domain expertise with strong client-facing responsibilities, focusing on helping organizations combat evolving fraud threats through advanced risk management solutions and the strategic application of our product. If you thrive on tackling complex challenges, enjoy translating technical solutions into tangible business value, and excel in a collaborative environment, we want to hear from you. WHAT YOU’LL BE DOING As a Product Manager, you'll: * Vision & Strategy: Define the roadmap for our first-generation TM system, moving from manual spreadsheets to automated, AI-native, rule-based, and ML-driven detection. * Technical Architecture: Partner with Engineering to design a scalable real-time risk engine capable of handling high transaction volumes with low latency. * Feature Ownership: Lead the ideation and launch of core modules: Rule Engines, Alert Management, Case Investigation Workflows, and SAR (Suspicious Activity Report) filing. * Customer Empathy: Act as the "voice of the customer." Spend time with our internal Compliance and Ops teams to understand their pain points and build tools that make them 10x more efficient. * Serve as the primary functional and product point of contact for customer requirements, overseeing successful solution implementations and product adoption. * Friction Reduction: Design "smart" monitoring that reduces false positives, ensuring that good customers aren't caught in the net of over-sensitive triggers. * Feedback Loops: Establish a continuous loop where customer feedback directly influences the product iteration cycle. * Regulatory Alignment: Stay ahead of AML/BSA, KYC, and Sanctions regulations to ensure the product is "compliant by design." * Typology Development: Identify and build detection logic for emerging financial crime patterns (e.g., structuring, rapid movement of funds, mule accounts). * Vendor Management: Evaluate and integrate third-party data providers for watchlist screening and identity verification. * Consult with potential and existing clients to develop and implement customized fraud prevention rules and strategies using our product suite. * Analyze emerging fraud patterns and adapt detection methodologies, advising clients on how our product capabilities can address these evolving threats. * Conduct impactful pre-sales demonstrations and provide expert product consultations for prospective clients, clearly articulating our product's value proposition. * Troubleshoot and debug existing transactional monitoring systems, providing expert guidance on product and rule configuration and optimization to ensure peak performance and swift issue resolution. * Gather and synthesize market insights and client feedback to collaborate closely with internal product, engineering, and sales teams, contributing directly to product roadmap enhancements and future feature development. * Develop and deliver product training for clients and internal teams, ensuring a deep understanding of product functionalities and best practices for fraud and risk management. WHAT YOU’LL BRING * Minimum 3 years of experience in the transaction monitoring domain, specifically within pre-sales, product consulting, or a client-facing technical capacity. * Bachelor's degree in a relevant field such as Finance, Computer Science, Mathematics, or a closely related discipline. * Strong proficiency in SQL and data visualization. You should be able to query your own data to find "red flags." * Comfortable discussing APIs, webhooks, and system latency with engineers. * CAMS or CFE certification is a significant plus. * Strong analytical skills with a proven ability to identify, interpret, and act upon new and evolving fraud patterns, leveraging data to inform product recommendations. * Excellent written and verbal communication and presentation skills, demonstrating the ability to articulate complex technical and product concepts clearly to both technical and non-technical audiences. * Demonstrated adaptability and a genuine eagerness to learn new technologies, methodologies, and industry best practices in both fraud/risk and product management. * A customer-focused mindset coupled with a strong problem-solving orientation and the ability to drive product adoption. Familiarity with product lifecycle management and Agile methodologies is a plus. OUR CULTURE * We hire self-motivated people and get out of their way * We value performance, not hours worked * Speed, ownership, and impact matter most COMPENSATION * Competitive salary + potential equity * Health benefits, flexible PTO, learning budget

Truecaller

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: * We are trusted by over 450 million active users every month across 190+ countries * We identify over 15 billion calls daily, helping users avoid spam and scams * We are powered by a team of 450+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. As a Senior IT-Operations Specialist, you will balance a mix of both technical support and system administration, ensuring the smooth operation of both end-user devices and network infrastructure. You will be responsible for troubleshooting hardware, software, and network issues across a multi-operating system environment, including Microsoft Windows, macOS, and Linux (a small minority). Additionally, you will play a key role in onboarding new employees, provisioning system accounts, maintaining IT inventory, and managing vendor relationships, all while ensuring compliance with ISO standards. What you’ll do:  * End-User Support – provide IT support for employees..  * New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience. * Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points. * User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance * Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses * Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability * Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals * System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance * Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements What you bring in:  * Strong Communication & Customer Service Skills – ability to explain technical concepts to non-technical users and provide excellent support * IT Support & Troubleshooting Expertise – proven ability to provide IT support in a multi-OS environment (Windows, macOS, Linux) with a strong understanding of hardware, software, and peripheral troubleshooting * Systems Administration Knowledge – hands-on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar) * Networking Knowledge & Administration – understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting * Network Monitoring & Troubleshooting – ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems It would be great if you also have: * Basic knowledge of GCP - be able to conduct access reviews, provisioning of access and similar administrative tasks.  * Firewall & Security Awareness – familiarity with pfSense or similar firewall solutions for managing network security and traffic rules * Virtualization & Infrastructure – understanding of virtual machines (VMs) and experience with Xen or similar virtualization platform What we offer:  We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from: * A comprehensive compensation package:  Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance * Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently. * A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone. * Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future. Come as you are: Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify,  we value what makes you unique and would love to get to know you.  Sounds like a great opportunity? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check. We only accept applications in English.