Senior Manager, Receivables Strategy & Transformations (Bangkok Based - Relocation Provided)

Senior Manager, Revenue & Receivables Operations (Bangkok Based - Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to know our team  Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  Job Description  * Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards.  * Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies. * Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management. * Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections. * Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management. * Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance. * Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution. * Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring. * Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes. * Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting. * Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture.  What you’ll need to succeed  * Ideally a Masters in a Business field or  CPA/ CFA or related certification. But we are open to Bachelor’s degree holders with a great execution track record * Minimum of 8-12 years of working experience in finance operations (either accounts payable or accounts receivable functions), FP&A with some experience at management level, including some managerial experience.  * Strong problem-solving skills with the ability to think outside the box.   * Flexible and able to adapt to a fast-paced environment with a growth mindset  * Strong ability to prioritize and manage expectations.  * Strong ability to communicate articulately and efficiently with stakeholders and your own team.  * Excellent leadership and team management skills   * Solid ability to prepare and carry out presentations to large and senior audiences.  * Experience in driving and implement process improvement.  * Familiar with financial & accounting management and internal controls It’s great if you have  * Experience in online payment processes  * Knowledge of SQL and data analysis tools  What you’ll get:    * A relocation package including visa-sponsorship to help you and your family get here comfortably.    * Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit    * Employee resource groups for every culture and background * Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.    * Professional growth and learning budget, including several in-person development programs for each stage of your career. * The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.    #India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Account Receivable Senior Analyst (Bangkok based, Relocation Support Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   As Senior Analyst, Pay‑In (B2B), you will own and execute key Pay‑In and AR processes for Agoda’s B2B partner flows. You will be a subject‑matter expert on B2B cash and receivables, ensuring accurate and timely booking‑to‑cash accounting, reconciliation, and reporting, while supporting new product and partner launches. In this role, you will: * Run day‑to‑day Pay‑In & AR operations for B2B flows * Perform daily and monthly tasks for B2B AR and Pay‑In accounts (e.g., bookings, invoicing, receipts, credit card settlements, write‑offs, reclasses). * Ensure that financial data for which you are responsible is accurate, complete, and delivered on time. * Monitor B2B receivables aging and cash‑in‑transit (CIT) balances, following up on unusual items and long‑outstanding items. * Manage B2B invoicing and cash application * Support and execute invoicing to B2B partners and/or intercompany entities, including aggregation logic and partner-specific configurations. * Reconcile cash receipts vs invoices and settlement reports for B2B partners, ensuring correct allocation at booking / CID / partner level. * Resolve payment‑related queries and discrepancies with internal stakeholders and partners with satisfactory outcomes. * Lead B2B reconciliation activities * Perform end‑to‑end reconciliation between: * Booking systems, B2B invoicing, and general ledger. * B2B settlement reports / gateway reports, bank statements, and AR Reconciliator outputs. * Investigate and resolve recon breaks and data issues in collaboration with Tech, Product, and other Finance teams. * Maintain and monitor CIT aging, ensuring timely clearing and appropriate accounting treatment. * Support new B2B products, partners, and projects * Provide operational finance support for new B2B initiatives (e.g., partner onboarding, new merchant flows, new business models). * Participate in UAT for system changes (e.g., ERP/Invoicing systems), ensuring correct Accounts Receivable behavior before go‑live. * Provide input on process and system design from an operational and control perspective. * Ensure strong internal controls and SOX compliance * Ensure that processes and documentation under your scope comply with internal policies and SOX control requirements. * Identify unusual items, exceptions, and control gaps, escalate appropriately, and drive timely resolution. * Support internal and external audits by preparing reconciliations, explanations, and evidence. * Drive continuous improvement * Identify opportunities to streamline and automate B2B Pay‑In and AR processes and reports, including elimination of unnecessary steps. * Provide inputs on required changes to related daily activities, reconciliations, and dashboards. * Contribute to the overall management and development of the Pay‑In & AR tower, including the successful achievement of its goals and objectives. * Coach and collaborate * Provide guidance and support to more junior team members in daily transaction processing and reconciliation work. * Proactively partner and fairly support stakeholders within Finance (Accounting, Tax, FP&A, Treasury, R&C) and outside Finance (Product, Tech, B2B / PPS teams). * Support the team to deliver ad hoc analyses, reports, and project work as needed. What you’ll need to succeed: * Bachelor’s degree in accounting, Finance, or a related field. * Minimum 3–4 years’ experience in Accounting / Finance Operations, preferably with exposure to: * Pay‑In, AR, or revenue reconciliation; and/or * B2B, affiliate, or payment operations (e.g., gateways, card settlements, invoicing). * Experience in a multinational company; travel / e‑commerce / online platform industry is a plus. * Strong analytical and problem‑solving skills with attention to detail and ability to meet tight deadlines. * Experience in transaction processing, reconciliations, and month‑end closing, including handling more complex transactions. * Proficient in MS Office (especially Excel); comfortable working with large data sets and multiple systems. * Dynamic and able to adapt to a fast‑paced, changing environment. * Strong teamwork skills – ability to collaborate, influence, and communicate effectively with other teams, both within and outside of Finance. * Energetic, proactive, and taking initiative, with effective verbal and written communication skills in English. It’s great if you have: * Experience with ERP systems (Oracle preferred) and/or finance subledgers (e.g., AR reconciliation tools, revenue recognition systems). * Prior experience in online travel, payments, or B2B/Affiliate finance operations * Familiarity with SOX controls and audit requirements. * Experience with data / BI tools (e.g., SQL, Tableau, Looker, or similar) is a plus.   #Thailand #Bangkok #ThailandFinanceJobs #ThailandAccounting #Malaysia #KualaLumpur #MalaysiaFinanceJobs #MalaysiaAccounting #Vietnam #HoChiMinhCity #Hanoi #VietnamFinanceJobs #VietnamAccounting #Indonesia #Jakarta #IndonesiaFinanceJobs #IndonesiaAccounting #Philippines #Manila #PhilippinesFinanceJobs #PhilippinesAccounting     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Employee Relations (Bangkok-based, Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.    The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities.  Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.