Collection Manager – Consumer Credit (Barcelona)

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   YOUR MISSION As the Senior Product Manager - Web3 for Bitpanda’s Vision Wallet, you will own and drive the product strategy, roadmap, and delivery of Bitpanda’s non-custodial wallet experience. This is a high-impact role at the intersection of crypto, self-custody, DeFi, consumer product, and security. You will be responsible for building a wallet that empowers users to access Web3 with confidence, while meeting Bitpanda’s high standards for usability, trust, quality, and regulatory awareness. As a Senior Product Manager, you’ll work cross-functionally with engineering, design, compliance, legal, risk, security, operations, marketing, and leadership to shape the future of Bitpanda’s Web3 product offering.   WHAT YOU’LL DO * Own the product strategy and roadmap for Bitpanda Vision Wallet, ensuring alignment with Bitpanda’s broader product, crypto, and business strategy. * Lead the development of a best-in-class non-custodial wallet experience, covering onboarding, wallet creation and recovery, asset management, transaction flows and Web3 integrations. * Translate complex Web3 concepts into simple, trustworthy user experiences that make self-custody accessible without compromising on security. * Partner with legal, compliance, and risk stakeholders to navigate the evolving regulatory landscape around Web3, self-custody, DeFi, and digital assets. * Define product requirements, user journeys, success metrics, launch plans, and go-to-market inputs for new wallet features.   WHO YOU ARE * Extensive experience in product management, specifically within crypto, fintech, wallets, and consumer trading applications. * Deep familiarity with diverse Web3 landscapes, including EVM chains, Layer 2 solutions, DeFi protocols, and self-custody tools like bridges and staking. * Proven ability to manage complex trade-offs between user experience, security, regulatory compliance, and technical feasibility. * Strong track record of partnering with engineering and design teams to deliver, ship, and iterate on sophisticated technical products. * Excellent communication and analytical skills, utilizing data-driven insights to drive progress in fast-paced environments with a focus on Web3 accessibility. WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Sumup

About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  Team Description The Lending team offers a fair, easy, timely, and financially relevant lending experience to small merchants. Empower small business owners to manage their financing independently of the stage of their business, either funding their growth, managing their cash flow, or covering their operational costs. Enable capital to be available to our merchants and consumers, always and everywhere. We are looking for our new Senior Engineer for our team responsible for developing and maintaining the backend two important pieces of our products: Risk Assessment and Dunning & Collection. This includes designing, implementing, and testing new features, as well as improving the performance and scalability of existing ones. What you’ll do * The goal is to improve the functionality and user experience of SumUp's lending platform and to ensure that it meets the needs of our merchants. * Design and develop Risk Assessment and Dunning & Collection micro-services, considering differences between markets; * Improve the performance and scalability of the systems; * Design and develop integration with external partners to enable growth. * Contribute to the development of a high-performing team. You’ll be great for this role if * More than 4 years of experience as a Software Engineer * Experience with Golang or other OOP languages such as Java, Kotlin, Python, etc.  * Experience in creating and maintaining simple components in React. * Experience with RESTful API design and development. * Experience with Git and Git workflows. * Experience with SQL and NoSQL databases, such as PostgreSQL It will be an awesome add * Good English communication skills to engage in technical refinements with an international team * Experience in a fintech/startup environment Why you should join SumUp * Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents). * Learning & development budget for attending conferences and external training * Competitive salary package and virtual stock option program * Office relaxation activities such as yoga and massages regular brunches, football events, and office parties * 23 days paid vacation days * Additional health insurance and Multisport card * Restaurant ticket * An amazing team and work environment that works with passion and purpose to achieve incredible results SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Back Market

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? DESCRIPTION We're looking for a strategic Head of Analytics (Care & Shipping) to drive data-driven decision-making in our Customer Care and Shipping operations. You'll ensure Customer Care is a competitive advantage for Back Market by building trust through exceptional experiences, and that our Shipping operation delivers seamless post-purchase journeys. You bring deep expertise in analytics, user research, and commercial strategy. You'll unlock actionable insights from marketplace, customer care, and logistics data to drive first class customer experience and operational efficiency. This role is perfect if you're passionate about measuring and improving customer satisfaction while optimizing operational effectiveness. If you thrive on crafting scalable data strategies, influencing decisions through analytics, and sabotaging the notion that great care has to be expensive—you're in the right place.   YOUR MISSION (IF YOU ACCEPT IT): 🥇 You'll drive analytics strategy across Customer Care and Shipping to elevate satisfaction, reduce costs, and improve delivery experience. Your insights will directly influence BPO performance, AI automation, carrier selection, and product roadmap priorities. Key Responsibilities: * Own satisfaction metrics across all care channels, diagnosing root causes and delivering actionable insights that improve resolution quality and reduce cost per contact * Build measurement frameworks for AI-powered care tools including agent QA scoring, volume forecasting, and automation ROI evaluation * Lead shipping analytics strategy: drive OTD improvement, carrier performance monitoring, and fraud detection while optimizing BackShip adoption * Partner with Product and Operations to quantify how product improvements impact care demand, translating findings into roadmap priorities that reduce Contact Rate * Provide data-driven scorecards for BPO partners and sellers, ensuring they meet Back Market quality standards • Develop end-to-end shipping economics models connecting logistics KPIs to customer retention and marketplace trust * Lead and mentor a team of analysts and analytics engineers, cultivating data-informed decision-making across the organization * Own analytics engineering: build scalable data pipelines in BigQuery and optimize data models for effective AI-enabled analysis   YOU ARE IN THE RIGHT PLACE IF: ⭐ You have: * 7+ years of experience in analytics or user research, with proven marketplace experience driving exceptional customer outcomes * Excellent analytical skills combined with effective use of qualitative data and user research to deliver actionable insights * Comprehensive knowledge of key metrics: NPS, CSAT, Order Cycle Time, Perfect Order Rate, and their strategic drivers * Strong understanding of how product experience impacts customer care demand and resolution * Experience with customer care automation and AI tools (both customer-facing and internal) to improve operations * Excellent communication and project management skills—you simplify complex concepts for diverse audiences * Strong ability to manage cross-functional teams and collaborate with stakeholders including BPOs and external partners * Familiarity with BigQuery and advanced data analytics skills Nice to have: * Knowledge of data science applications for customer care, such as predictive modeling for volume forecasting * Experience in logistics and shipping analytics * Proficiency with Customer Care systems such as Intercom and Zendesk WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.