Customer Support Specialist

Amenitiz

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. Your missions * Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance * Guide customers through the platform, building their product knowledge and reducing dependency on reactive support * Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed * Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention * Listen actively and adapt your communication style to each customer's profile and level of technical familiarity * Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes * Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop * Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance About you * Fluent in a least two languages between French, Italian or Spanish * Strong written and verbal English * Minimum one year of experience in a customer-facing role - chat, phone, or email support * Strong customer orientation with the ability to tailor communication to different profiles and situations * A natural problem-solver: structured in your approach, creative when needed, and calm under pressure * Empathetic and attentive - you listen to understand, not just to respond * Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through * Comfortable working autonomously while collaborating effectively across teams Our offer * Competitive salary with performance-based incentives * Stock options - with a back-loaded vesting schedule * Comprehensive health insurance * Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options * On-demand salary access - no need to wait until the end of the month * Any book, purchased for you, plus access to a shared team library * An international team of 35+ nationalities based in one of Europe's leading tech hubs   Apply now to join our team and be a part of our exciting journey at Amenitiz!

Amenitiz

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. Your missions * Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance * Guide customers through the platform, building their product knowledge and reducing dependency on reactive support * Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed * Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention * Listen actively and adapt your communication style to each customer's profile and level of technical familiarity * Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes * Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop * Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance About you * Fluent in French (native) + strong written and verbal English * A second language - ideally Spanish - is a strong plus * Minimum one year of experience in a customer-facing role - chat, phone, or email support * Strong customer orientation with the ability to tailor communication to different profiles and situations * A natural problem-solver: structured in your approach, creative when needed, and calm under pressure * Empathetic and attentive - you listen to understand, not just to respond * Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through * Comfortable working autonomously while collaborating effectively across teams Our offer * Competitive salary with performance-based incentives * Stock options - with a back-loaded vesting schedule * Comprehensive health insurance * Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options * On-demand salary access - no need to wait until the end of the month * Any book, purchased for you, plus access to a shared team library * An international team of 35+ nationalities based in one of Europe's leading tech hubs   Apply now to join our team and be a part of our exciting journey at Amenitiz!

Amenitiz

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one. This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.   Your mission * Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. * Train and support hoteliers in a practical and engaging way, helping them become autonomous users. * Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention. * Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions. * Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. * Share customer feedback and ideas with the team to continuously improve how we onboard new clients. About you * You are a native Spanish speaker with outstanding communication skills in English, and you are fluent in French. * You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus. * You enjoy helping people, explaining things clearly, and making complex topics easy to understand. * You are curious, proactive, and comfortable asking for support and feedback. * You are empathetic, customer-oriented, and able to adapt your communication style to different people. * You are organized, reliable, and motivated to learn and grow in a team environment. * You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus. Our Benefits * Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives. * Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered. * Stock options - Be a part of our success with real ownership in Amenitiz. * Get paid whenever you want - No need to wait until the end of the month - access your salary anytime. * Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options. * Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities. * Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track Apply now to join our team and be a part of our exciting journey at Amenitiz!