Business Development Manager – Partner Management (w/m/d)

WHAT ARE THE MAIN PERFORMANCE OBJECTIVES IN THIS ROLE? We’re hiring a (Senior) Operations & AI Lead to bring structure, scale, and AI-driven leverage to how AVOW runs. This is a builder’s role: you’ll shape how the company works day-to-day and how we use AI to do more with less. You’ll drive operational excellence across the business, process, tooling, cross-functional coordination and you’ll lead AVOW’s AI implementation from concept to deployed reality.  You’ll report directly to the COO and work closely with the wider Senior Leadership team. WHAT YOU’LL OWN Operations * Drive operational efficiency across the company, identify bottlenecks, redesign processes, and help build the operating system that lets AVOW scale without proportional headcount growth. * Partner with C-level peers to align cross-functional priorities and unblock operational dependencies. * Partner with the Product team on tool and platform rollouts, serving as the operational bridge between what's built and how it gets embedded into team workflows  * Own the post-launch phase of any tool or process implementation: monitor adoption, collect feedback, troubleshoot friction, and iterate — success is measured by actual usage, not deployment  * Scope to take on people leadership as the operations function grows. AI Strategy & Implementation * Shape and execute AVOW’s AI strategy, where we use it, where we deliberately don’t, and what we expect from it commercially and operationally. * Partner closely with our Data Protection Officer to develop and maintain AI policy and ensure compliance with GDPR, the EU AI Act, and internal data governance standards. * Design, build, and govern internal AI workflows that automate manual processes across the company. * Set the standards for quality, oversight, and human-in-the-loop review of AI-driven outputs. * Upskill the organization through workshops, playbooks, and reusable templates that make AI usable for non-technical colleagues. WHAT ARE THE STRENGTHS, TRANSFERABLE SKILLS, AND BEHAVIORS THAT DRIVE SUCCESS IN THIS ROLE? * 5+ years of experience in operations, business operations, project management, or a comparable role, ideally in a tech or digital company. * A demonstrated track record of designing and implementing AI or automation initiatives that delivered measurable business impact (cost, time, or quality). * Comfortable operating cross-functionally with C-level peers in an international, fast-moving environment. * Hands-on enough to build the first version yourself; strategic enough to design the next ten. * A sharp commercial instinct, you measure success in business outcomes, not output volume. TECH FAMILIARITY You don’t need to be an engineer, but you should be comfortable with the modern AI and automation stack: LLMs (Claude, Gemini), workflow orchestration (n8n, Make), and lightweight scripting (JavaScript, JSON). VS Code or a similar IDE is part of your daily toolkit. Two notes before you apply:  1. We know that individuals who identify as women, trans, or non-binary tend to hesitate to apply for a role unless they meet almost all the requirements. If that resonates with you, we want to be clear: we're more interested in your potential than your ability to tick every box. Apply anyway. 2. On compensation — at AVOW, pay is structured around a clear grade and level framework, with decisions based on objective criteria: your experience, qualifications, scope of responsibility, and role-specific requirements. We're transparent about how we make these decisions and will be discussing the details from our very first engagement. WHAT DOES OUR HIRING PROCESS LOOK LIKE? 1. Intro call: A casual chat with our TA team to learn more about you and give you a real feel for who we are and what we're building. 2. Deep dive: A more in-depth conversation with your future hiring manager. Expect an honest discussion about the role, the team, and what success looks like. 3. Problem-solving + presentation: Time to show your thinking. You'll work through a real challenge and share your approach with the team. 4. Meet the team: An informal coffee chat with a potential future colleague. No agenda — just a chance to get a feel for the people you'd be working with. WHAT DO WE OFFER? * Learning & Development opportunities * Sabbatical policy * Subsidies for public transportation, sports, and German courses * Bike leasing program * Healthy (also not so healthy) snacks in the office every day * Experienced, innovative, diverse team We are looking forward to getting your application!

This is initially a 3 months contract with potential opportunity to extend. YOUR MISSION AT VOI As part of the Talent Acquisition team , you will be responsible for staffing our Fleet Operations department (warehouses) across different countries such as Germany, Austria and Switzerland, among others. In this role, you will partner with the hiring managers, supporting them in their recruitment, advising them in all areas relating to talent acquisition and coaching them continuously on Voi's best practices. In addition, you will collaborate closely with the rest of the Talent Acquisition team, and the wider People & Culture function to develop and strengthen our talent acquisition practice across the organisation. This will include: * Collaborating closely with hiring managers and HR Business Partners to understand hiring needs and communicate trends * Owning and driving the recruitment process from start to finish * Sourcing directly and working proactively to build diversified candidature pipelines * Managing the communication with candidates and ensuring a stellar candidate experience at all times * Contributing to the development of a strong culture by setting an example as a member of the People & Culture team WHAT YOU’LL NEED TO EMBARK We are looking for an ambitious and solution-oriented Talent Acquisition professional who is resilient and thrives in a fast-paced, international environment. In addition to being fluent in English and German, we believe the right person has: * Several years of experience working with end-to-end volume recruitment within the warehouse or blue-collar roles. * Strong stakeholder management and communication skills * Experience or knowledge with different search & sourcing techniques, together with the skill of finding talent outside of the obvious places * Good knowledge of recruitment platforms & systems such as LinkedIn and Teamtailor * Ability to work on multiple projects simultaneously WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe's #1 micromobility company * Work with inspiring, motivated and fun colleagues towards a common goal * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution