Customer Support Manager (m/w/d)

Sumup

Customer Support Agent - German Speaker (Berlin based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.  As a Customer Support Agent for the German market, you will be the voice of our company.    What you’ll be doing in this position * Supporting our German-speaking customers by phone, email, chat and social media channels * Supporting our merchants for all questions and inquiries about our POS solution * You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants   You’ll be great for this position if you have * Multi-tasking skills * Excellent verbal and written communication (German and English) * Problem solving attitude * Experience with CRM systems * Demonstrated ability to work in team and also independently   Why you should join SumUp:   🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team #SumUpOps This job is on-site.   About SumUp   We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite. This role is required to be based out of Berlin and/or Hamburg. Responsibilities: * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth * Proactively construct upfront and joint business plans with top clients * Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform * Leverage agency and client direct relationships to identify new buyers of Reddit advertising products * Leverage data from internal and external sources to inform client strategies and pitch proposals * Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service * Act as an internal lead by actively volunteering in team meetings and Reddit special projects * Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps * Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship * Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship * Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform * Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals * Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Provide thought leadership and act as a Reddit evangelist with partners and at industry events * Share your industry, client, and product expertise by mentoring and training other team members * Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts * Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals Required Qualifications:    * 8-12 years of experience in digital media with at least 3-7 years of experience in sales * Experience owning partnerships with complex enterprise organizations * Proven experience managing relationships up through C-level executives * Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions * Deep existing relationships within the agency and client direct space * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * Ability to lead special projects * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * 100% employer-funded retirement savings plan * Risk Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid   In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Hashtag You

DESCRIPTION #You ist eine Plattform zum Aufbau und zur Skalierung von Direct-to-Consumer-Marken. Hinter dem Projekt steht ein starkes Team mit langjähriger Erfahrung im Aufbau von Lifestyle-Marken. Unter dem Dach von #You bauen wir mithilfe von Influencer-Marketing und starken, markenbasierten Communities die nächste Generation von Social-Media-Marken auf. Unser aktuelles Markenportfolio umfasst die Raumduftmarke Ava&May, die Parfümmarke FAYNT und die gemeinsam mit Influencern entwickelte Marke CLUB NOÉ. Bei Ava&May haben wir uns zum Ziel gesetzt, mit einzigartigen Düften die Welt in dein Zuhause zu bringen und besondere Momente zu schaffen. Wir sind eine schnell wachsende Home & Living-Marke, die sich bereits international erfolgreich etabliert hat. Hinter uns stehen eine treue Community, Hunderttausende von Kunden und ein internationales, erfahrenes Team, das sich mit Leidenschaft für den Erfolg von Ava & May einsetzt. Du hast Freude am Umgang mit Menschen, behältst auch in turbulenten Situationen einen kühlen Kopf und möchtest wertvolle Praxiserfahrung im Customer Care sammeln? Dann werde Teil unseres Teams! Als Customer Care Specialist (Working Student / Freelancer) bist du die erste Anlaufstelle für unsere deutschsprachigen Kund:Innen, unterstützt sie bei Fragen rund um unsere Produkte und sorgst mit deiner freundlichen und lösungsorientierten Art für ein herausragendes Kundenerlebnis. YOUR TASKS * Du bist die erste Ansprechperson für unsere deutschsprachige Community – egal ob Produktberatung, Beschwerde oder einfach eine Frage * Mit schnellen und charmanten Antworten via Chat, E-Mail und Social Media zauberst du unseren Kunden ein Lächeln ins Gesicht * Du bringst frischen Wind in unsere internen Prozesse und hilfst, sie stetig zu optimieren * Gemeinsam mit unseren Versandpartnern sorgst du dafür, dass Logistik-Hürden im Handumdrehen aus dem Weg geräumt werden YOUR PROFILE * Fließende Deutschkenntnisse und Grundkenntnisse in Englisch (Englisch ist unsere Unternehmenssprache) * Ausgezeichnete Kommunikationsfähigkeiten, Empathie und eine positive Ausstrahlung – du liebst den Kontakt mit Menschen und bist von Tag eins an die Verbindung zu unseren Kunden * Viel Verständnis und Geduld, auch in stressigen Situationen – du möchtest jeden Kunden wirklich überzeugen und findest gerne passende Lösungen * Hands-on-Mentalität, strukturierte Arbeitsweise und ein Auge für Details * Interesse am Bereich Home & Living, idealerweise auch eine Affinität für Social Media * Verfügbarkeit: Als Freelancer, Werkstudent oder befristete Aushilfe solltest du idealerweise 20 Stunden pro Woche einbringen können, im Zeitraum vom 15. Oktober bzw. 1. November bis zum 31. Dezember 2026 BENEFITS * Remote-Arbeit: Du kannst von überall in Deutschland aus arbeiten (Freelancer auch aus dem Ausland) * Spannende Projekte und hochmotivierte und internationale Teammitglieder * Wir legen großen Wert auf Feedback in alle Richtungen * Wir setzen auf digitale Kommunikation