Engineering Manager, Computing Platform

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: Parloa's platform is only as trustworthy as the infrastructure beneath it. As enterprises commit their most sensitive customer conversations to our system, the cloud foundation, network topology, and deployment architecture that carry those workloads must be reliable, scalable, and operated with precision. That foundation is yours to build and lead. As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything. Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations. You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last. If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it. AREAS OF OWNERSHIP: * Hire, develop, and retain engineers who combine deep technical craft with ownership and accountability. Create an environment where people grow fast and hold each other to a high standard. * Own the full infrastructure substrate end-to-end — landing zone, network topology (hub-and-spoke, VPN, peerings), global routing and DNS, IaC module library, and the runner infrastructure that keeps CI/CD moving. * Drive Parloa's multi-tenant deployment architecture forward. Own the runtime abstractions that hide multi-tenancy complexity from product teams. Ensure new regions and customer deployments can be stood up predictably and at pace. * Establish the IaC conventions, Terraform modules, and orchestration patterns that product teams depend on. Make infrastructure self-service without making it unsafe. * Infrastructure Platform sits at the center of the Tech Platform group. Your IaC workflows hand off to DevEx. Your networking and patching posture feeds SecOps. Clear ownership and tight collaboration across those seams is part of the job. * Some of your biggest stakeholders are the sales and customer teams closing enterprise deals in regulated industries. You'll be called on to explain your architecture, your resilience model, and your data residency posture in ways that help our organization move forward. WHO YOU ARE: * 8+ years in infrastructure, cloud, or platform engineering, with at least 3 years leading teams, ideally in a SaaS or platform company at meaningful scale. * Hands-on experience with cloud-native infrastructure (Azure, AWS, or GCP), including networking, IAM, Kubernetes, and IaC (Terraform in particular). * Strong conviction about infrastructure as a product: you think about self-service, reliability at the foundation layer, and giving product teams the primitives they need to move fast without becoming infrastructure experts. * A proven team builder. You know how to hire strong infrastructure engineers, develop them into seniors, and create the conditions for good independent judgment. * Comfortable operating across abstraction layers: you can review a Terraform module, discuss multi-tenant runtime topology at an architecture review, and explain multi-region HA tradeoffs to a non-technical audience in the same day. * Familiarity with compliance-adjacent infrastructure concerns (data residency, network segmentation, audit logging) as they arise in enterprise SaaS environments. * Genuine curiosity about what AI-native infrastructure looks like at scale. The patterns are still being written, and you want to help write them. OUR ENGINEERING VALUES: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: * Earn Trust – act with transparency and reliability. * Obsess Over Customers – always start with the customer problem. * Think Big – set bold goals and pursue them fearlessly. * Have Integrity – do the right thing, especially when it’s hard. * Disagree & Commit – debate with candor, align fast, and deliver. * Own It – take full responsibility for outcomes, not just tasks. * Dive Deep – master the details without losing sight of the big picture. * Bias for Action – move fast, decide quickly, iterate fearlessly. * Deliver Value – measure success by customer and business impact. * Insist on the Highest Standards – raise the bar continuously. * Go the Extra Mile – make the impossible possible. * Hire & Elevate the Best – raise the bar with every hire. WHY JOIN PARLOA? * Impact at Scale: Define the future of enterprise AI in a market ripe for disruption. * Elite Talent Density: Work alongside top-tier engineers, Staff, and Principal leaders in a reverse-pyramid structure optimized for speed and innovation. * Culture of Builders: Ownership, autonomy, and fearless iteration are not slogans—they are how we win. * Uncapped Growth: Be part of an org growing 4x annually, where career opportunities multiply as fast as our business. Global Ambition: Help establish Parloa as Europe’s most admired engineering organization, competing head-to-head with FAANG and beyond.   OUR RECRUITING PROCESS: Recruiter Interview → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: The Infrastructure Platform team owns the foundation that every other engineering team at Parloa builds on: cloud infrastructure, provisioning and orchestration, CI/CD, and the runtime environments that our AI agents execute in. Its current flagship initiative, Deployment Stamps, is re-platforming how Parloa delivers isolated, reliable, and compliant environments across public cloud and customer-owned private cloud and on-premises infrastructure. We are looking for a Staff or Principal Product Manager to own the product management for this team. This is one of the most technical product roles at Parloa. You will not be writing user stories for a UI, you will be shaping the architecture-adjacent product strategy for a platform whose "customers" are largely internal engineering teams and the most demanding enterprise security, compliance, and infrastructure stakeholders on the other side of the table. This is a builder role in a domain where the playbook is still being written. If you want to define what "good" looks like for enterprise-grade AI infrastructure, data residency and sovereignty, isolation, and a multi-cloud operating model, and you are energized by deeply technical problems and technical stakeholders, this is it. A note on background: We have a strong preference for candidates who have spent time as an Engineering Manager, Tech Lead, or senior engineer before moving into product. This domain rewards genuine technical depth and the instinct to earn trust with engineers by speaking their language. A former EM who has since developed strong product judgment is exactly the profile we have in mind.   AREAS OF OWNERSHIP: * Own the Infrastructure Platform product strategy and roadmap: translating reliability, isolation, data-residency, and multi-cloud goals into a sequenced, outcomes-driven plan that engineering can execute against. * Be the voice of internal and enterprise customers: your primary users are Parloa engineering teams (developer experience, deployment, runtime) and your most demanding external stakeholders are enterprise CISOs, CIOs, and infrastructure leaders with strict compliance and sovereignty requirements. * Drive discovery and write the PRDs that frame outcomes (isolation, compliance, availability) without over-prescribing implementation, then partner with engineering leads and architects to pressure-test feasibility and trade-offs. * Own the hard prioritization calls: balancing near-term delivery milestones against longer-term architecture evolution, and making explicit, defensible decisions about scope, sequencing, and risk. * Define and track the metrics that matter for a platform: availability and SLA attainment, provisioning lead time, deployment frequency, change-failure rate, adoption by internal teams, and developer satisfaction. * Establish mechanisms, not just features: repeatable processes for region readiness/certification, release management, and cross-team alignment that scale as the platform grows from a handful of environments to many. * Align a broad, technical stakeholder set: Engineering, Architecture, Security, Legal/Compliance, and the customer-facing teams (Deployment, Sales Engineering) who need to position the platform's capabilities to enterprise accounts. * Connect the platform to revenue: articulate how infrastructure capabilities (e.g., data residency, private cloud, isolation tiers) unlock enterprise deals, new regions, and expansion, and feed that back into prioritization. * Communicate clearly across technical and business contexts: equally comfortable in an architecture review and in a leadership readout.   WHO YOU ARE: * A technical-leadership background. 7+ years of combined engineering and product experience for Staff (L4); 10+ years with demonstrated product leadership for Principal (L5). Prior experience as an Engineering Manager, Tech Lead, or senior/staff engineer is strongly preferred. * Deep infrastructure fluency. Hands-on familiarity with cloud platforms (Azure, AWS, and/or GCP), Kubernetes, infrastructure-as-code, CI/CD, networking, identity/auth, and observability. You can read an architecture diagram, follow a design trade-off, and hold your own with principal engineers. * Platform product judgment. You understand the difference between building a feature and building a platform capability, and you instinctively design for reusability, operability, and the long-term developer experience rather than one-off solutions. * Comfort with ambiguity and complexity. You can take an under-defined, multi-team initiative with competing constraints and bring clarity, sequencing, and momentum, designing and delivering long-term solutions with limited oversight. * Strong product fundamentals. Discovery, roadmapping, writing crisp PRDs and narratives, defining measurable success criteria, and running a disciplined delivery process with engineering. * Stakeholder leadership and influence without authority. A track record of aligning engineering, security, and business stakeholders around a shared technical direction and resolving contentious trade-offs. * Excellent written and verbal communication tailored to audiences of varying technical depth, from engineers to enterprise security reviewers to company leadership. * An ownership mindset and bias for action: you take responsibility for outcomes end-to-end and move with appropriate urgency. NICE TO HAVE * Direct experience with enterprise data residency, sovereignty, or compliance requirements (e.g., regulated industries, regional data boundaries). * Familiarity with multi-cloud or hybrid / on-premises delivery, and the patterns (and pitfalls) of orchestration at scale. * Experience building internal developer platforms and applying Team Topologies / platform-as-a-product thinking. * Background in B2B SaaS infrastructure, cloud, or developer-tools companies. * Exposure to AI/ML platform or runtime infrastructure.   OUR RECRUITING PROCESS: Recruiter Interview → Hiring Manager Interview → 360° Interviews → Case Interview → Bar Raiser Interview   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale - and want your work to matter in real, everyday moments - this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

MOIA

JOIN US AS A WORKING STUDENT COMPLIANCE ENGINEERING (ALL GENDERS) IN OUR CLOUD & PLATFORM ENGINEERING TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! Join us as a Working Student Compliance Engineering (all genders) in our Application Security team and help shape the future of autonomous mobility! Our Application Security Team is a group of cybersecurity experts providing shared security services for MOIA's autonomous driving operations. Sitting within the Cloud System Development Department, we safeguard the systems that power the next generation of urban mobility. We work at the exciting intersection of cutting-edge technology, regulatory compliance, and artificial intelligence — ensuring that as our autonomous vehicles move forward, they do so securely and in full compliance with evolving legal frameworks. This is a unique opportunity to pioneer the emerging field of Compliance / Legal Engineering — where law meets code. As autonomous driving technology accelerates, so does the complexity of the regulatory landscape surrounding it. We're looking for a curious, motivated working student who wants to build the bridge between legal compliance and technical automation. Whether you come from a legal background with a passion for technology, or a technical background with a fascination for law and standards, you'll find  meaningful work here that shapes how an entire industry approaches compliance. WHAT YOU WILL DO * Design and deploy agentic AI workflows to automate compliance processes for autonomous driving operations (e.g., via AWS Bedrock AgentCore). * Implement automation solutions that translate complex regulatory requirements (e.g., EU AI Act, NIS2, CRA, GDPR, etc.) into enforceable technical controls. * Work hands-on with compliance automation platforms (e.g., Vanta) and cloud security posture management tools (e.g., Wiz) to monitor and maintain our compliance posture. * Collaborate with cross-functional teams — including security engineers, data scientists, autonomous driving safety experts, legal counsel, risk management, and audit functions — to identify and address compliance gaps. * Research and map applicable legal frameworks and international standards (e.g., ISO 27001, ISO 21434, SOTIF, type-approval regulations, etc.) to our technical infrastructure. * Contribute to the development of internal tooling and CI/CD pipelines that embed compliance checks directly into software delivery processes (e.g., via MCP servers). * Support the creation of documentation, reports, and dashboards that communicate compliance status to both technical and non-technical stakeholders. * Explore emerging approaches to regulatory technology (RegTech) and propose innovative solutions to keep MOIA ahead of evolving requirements. WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * You are currently enrolled in a full-time Bachelor's or Master's program. * To support your personal development and for you to take ownership of projects and processes, you should be enrolled for at least one year. * You communicate with clarity and confidence in English (C1 CEFR level) comfortable engaging with diverse stakeholders in a fast-paced environment (must have requirement) * You bring a genuine interdisciplinary mindset: if you're from a legal background, you have a strong hands-on interest in AI, coding, and technology implementation (actual code, not just theory or AI laws); if you're from a technical background, you have a real curiosity about law, regulation, and standards in autonomous driving * You are proficient in at least one programming or data manipulation language or have a demonstrated willingness and ability to learn quickly * You have foundational knowledge of — or eagerness to develop skills in — cloud computing (primarily AWS) and/or cybersecurity principles * You understand (or want to learn) CI/CD concepts and modern software development practices * You are self-driven, organized, and able to manage your time effectively in a remote-first setting Bonus points if you bring: * Experience (including internships or academic projects) in autonomous driving, automotive, software development, cloud computing, or compliance * Familiarity with regulations such as the EU AI Act, NIS2 Directive, Cyber Resilience Act (CRA), GDPR, or similar * Exposure to international standards like ISO 27001, ISO 9001, ISO 21434, frameworks from NIST and ENISA, or regulatory environments outside of Germany * Project management skills or experience coordinating work with multiple stakeholders We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! JOIN OUR STUDENT COMMUNITY Are you curious, motivated, and eager to learn? So are we! Our student community is made up of around 30 passionate individuals based in Hamburg and Berlin. We come together every quarter to exchange ideas, share exciting projects from our daily work, and simply enjoy each other’s company—whether it’s a deep dive or a relaxed coffee chat. As a student or intern at MOIA, you’ll take on meaningful, high-impact projects that contribute directly to our mission. You’ll collaborate closely with your team, who will support you in setting goals, offer mentorship, and help you grow both professionally and personally. Want to see what it’s like? Check out our blog post for a behind-the-scenes look. Please note: While our general benefits are listed below, we offer a tailored set of benefits for student and internship positions. You can find the specific overview here. We can’t wait to welcome you into our community! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.