
One Productivity Group · Berlin
JOB DESCRIPTION About 24 Luna Most organizations do not struggle with ambition. They struggle with execution. Tools are often in place, but workflows remain ...
About 24 Luna
Most organizations do not struggle with ambition. They struggle with execution.
Tools are often in place, but workflows remain fragmented, teams work in silos, and too much valuable time is still lost in manual
work that could be automated.
That is where 24 Luna comes in.
We help organizations improve the way work gets done by connecting systems, automating workflows and reducing operational
complexity. Using platforms such as Make, Airtable and Asana, we turn disconnected processes into scalable solutions that actually
support how teams work day to day.
24 Luna is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands,
consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable
operations.
About the role
This role is for someone who enjoys bringing structure into technical complexity.
As an Enterprise Solution Engineer, the work starts where systems, tools and workflows no longer connect in the way they should.
Manual work slows teams down, processes break between departments, and opportunities for automation remain unused. The challenge
is to understand where that friction comes from and turn it into solutions that work in practice.
The role combines solution design, technical consulting, pre-sales support and implementation. It moves between helping prospects
understand what is possible, designing scalable automation setups, and working with customers to make those solutions successful
after the sale.
It is strategic, hands-on and client-facing, with a strong focus on real business impact.
What the role involves
What makes a strong fit
What makes this role interesting
Many technical roles focus either on building or advising. This role sits in between.
It involves understanding how customers operate, identifying where systems and workflows break down, and designing solutions that
improve how work actually gets done.
The impact is visible. Not in theory, but in better processes, fewer manual steps and systems that support teams more effectively
across the business.
What One Productivity Group offers
About One Productivity Group
One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our
brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable
operations.
We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our
people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to
bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong
team culture.
There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take
responsibility, and development is taken seriously.
OPG One Productivity Group GmbH
Patrick A. Lorenz
Straßburger Straße 18
10405 Berlin
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Sr Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & French is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & German is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.