Retail Onboarding Specialist - German Speaking

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten! HINTERGRUND DER ROLLE Unser Merchant Services Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Merchant Services Engine mitwachsen. Als Mitglied des Merchant Services Teams beherrschst Du die Kernfunktionen des Merchant Services, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind! WAS WIR BIETEN * Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten * Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen * Ein attraktives Gehalt und flexible Arbeitszeiten * Eigenständiges Arbeiten in einem dynamischen Team * Eine flache Hierarchie in einer Start-up-Atmosphäre * Rabatt auf Wolt-Bestellungen ÖPNV-ZUSCHUSSWELLNESS-ZUSCHUSS (URBAN SPORTS CLUB) * Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents * Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub BIST DU BEGEISTERT VON DIESER GELEGENHEIT, DENN DU WIRST... * Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren * Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache * Prozesse überwachen und den Fortschritt durch Monday.com und andere Wolt-Software verfolgen * Unserer Systeme, Tools und Prozesse erlernen und beherrschen UNSERE BESCHEIDENEN ERWARTUNGEN * Du hast eine positive Einstellung und einen unternehmerischen Geist * Du bist ein*e Problemlöser*in - Du hast Spaß daran, Probleme zu erkennen und kreative Ansätze zur Lösung von Herausforderungen zu entwickeln * Du bist kundenorientiert – du hast eine kundenorientierte Mentalität und bist in der Lage, mit Menschen unterschiedlichen technischen Niveaus zusammenzuarbeiten * Du hast ein oder mehrere Jahre Erfahrung im Vertrieb, Support oder Account Management * Du bist in der Lage, dir Ziele zu setzen und diese auch zu erreichen * Du bist organisiert, sorgfältig und verfügst über tadellose Kommunikationsfähigkeiten * Du arbeitest gut in unabhängigen und vielfältigen Teamumgebungen * Du bist bereit für eine Herausforderung und fühlst dich als Teamplayer wohl * Du sprichst fließend Deutsch und Englisch (mindestens C1) – jede weitere Sprache ist ein Plus ENGLISH VERSION:  Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you! BACKGROUND OF THE ROLE Our Merchant Services team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine must grow with it. As a member of the Merchant Services team, you will master the core functions of Merchant Services, including onboarding partners and managing cross-functional partners both internally and externally in the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success! WHAT WE OFFER * The opportunity to help shape something extraordinary in an international environment * A high learning and growth curve in a global technology company * An attractive salary and flexible working hours * Independent work in a dynamic team * A flat hierarchy in a start-up atmosphere * Discount on Wolt orders * Public transport allowance * Wellness allowance (Urban Sports Club) * Weekly (virtual) all-hands meetings and regular team events * Flexible working hours + 30 days paid holiday ARE YOU EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL... * Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience * Inform partners about processes and procedures via form, email and phone, mostly in German language * Monitor processes and track progress through Monday.com and other Wolt software * Learn and master our systems, tools and processes OUR MODEST EXPECTATIONS * You have a positive attitude and an entrepreneurial spirit * You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges * You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels * You have one or more years of experience in sales, support or account management * You are able to set goals and achieve them * You are organised, meticulous and have impeccable communication skills * You work well in independent and diverse team environments * You are ready for a challenge and feel comfortable as a team player * You are fluent in German and English (at least C1) - any other language is a plus OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg   ABOUT THE ROLE * Hire and closely manage the DST/FOS team in the assigned market, including training, performance tracking, and providing on-ground support to ensure effective execution. * Identify and engage with SMEs, corporates, restaurants, salons, hotels, and other relevant retail outlets in the specific region to pitch and close partnerships for Tide Card distribution. * Take full ownership of the acquisition pipeline by managing both active and prospective leads, ensuring timely follow-ups and conversions. * Collaborate with internal stakeholders to ensure smooth onboarding of new partners across restaurant, salon, retail, and hospitality segments. * Provide ongoing support and training to onboarded partners, equipping them with product knowledge and relevant business opportunities for success. * Coordinate the monthly rollout of partner activation campaigns and app-based marketing initiatives in collaboration with internal teams. * Act as the primary point of contact for partners, handling operational and technical queries and escalating to internal teams for timely resolution. * Explore and implement new growth opportunities by deepening engagement with existing and potential partners. * Monitor the competitive landscape and evolving partner trends to refine strategies and maintain strong market positioning.   WHAT WE ARE LOOKING FOR   * 5–7 years of total work experience with at least 3+ years managing FOS/Card sales teams, preferably in fintech or prepaid card sales. * Skilled in hiring, training, and scaling field sales teams from scratch with a deep understanding of on-ground execution. * Comfortable working in a fast-paced startup environment and capable of identifying innovative use cases for Tide Card adoption. * Strong ownership mindset with a creative and solutions-driven approach to solving business challenges. * Excellent communication and interpersonal skills for building effective relationships across internal and external stakeholders. * Willingness to engage in fieldwork and use grassroots-level insights to shape regional strategy. * Self-starter with a detail-oriented work ethic who can work independently and takes initiative without constant supervision.   WHAT YOU’LL GET IN RETURN   * * Competitive salary * Self & Family Health Insurance * Term & Life Insurance * OPD Benefits * Mental wellbeing through Plumm * Learning & Development Budget * 15 days of Privilege leaves * 12 days of Casual leaves * 12 days of Sick leaves * 3 paid days off for volunteering or L&D activities     TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your Mission As lemon.markets continues to grow and expands the range of instruments on our platform, corporate actions will naturally become a bigger and more important part of our day-to-day operations. That’s why we’re hiring our first Corporate Actions Specialist: someone who takes full ownership of the end-to-end lifecycle, from announcement capture and validation through elections, entitlement calculation, to final settlement and reconciliation. You’ll work closely with Product and Engineering to shape how the process should run and to translate it into clear documentation and system requirements. Once live, you’ll ensure the daily execution is smooth, consistent, and customer-first, because these events sit at the heart of a reliable investing experience. Over time, you’ll help us automate as much as possible as volumes grow, while also raising corporate actions knowledge across the Investing Operations team. This role is a unique chance to build, run, and continuously optimise an entire function. In this role you will: * Own the end-to-end corporate actions lifecycle across our growing instrument universe, from announcement capture and validation through elections processing, entitlement calculation, and final settlement. * Partner with Product and Engineering to design and scale the operating model, turning real-world event flows into clear requirements, workflows, and screens that work in practice. * Coordinate seamlessly with external stakeholders (custodians, issuers, depositories, brokers, and other counterparties) to ensure events are processed accurately and on time. * Manage regulatory, tax, and market reporting obligations, meeting disclosure requirements, market deadlines, and internal control standards. * Drive continuous improvement and automation, standardising processes, reducing operational risk, and implementing system and tooling enhancements as volumes increase. * Build and share corporate actions knowledge internally, creating SOPs, event playbooks, operational handbooks, and policy documentation to upskill the broader team. You’ll be successful in this role if you: * Bring deep, hands-on experience in Corporate Actions Operations across fintechs, banks, custodians, brokers, or asset servicers, covering the full end-to-end lifecycle from event capture and validation through elections, taxation, reconciliation, and settlement. Exposure to broader investment/market operations is a strong plus. * Have practical familiarity with the German retail investing market, and understand how European regulatory requirements translate into day-to-day operational realities (e.g., tax reporting, disclosures, and market deadlines). * Are comfortable operating within custody structures and market infrastructure (including CSDs/depositories) and can build effective working relationships with custodians and other counterparties. * Thrive in complex exception management, confidently running investigations end-to-end (e.g., cash/securities breaks, tax discrepancies, rate validations) and driving issues through to clear, documented resolution. * Pair an eye for detail with a strong risk, controls, and auditability mindset, ensuring outcomes are accurate, timely, and scalable. * Have a track record of driving process improvements and automation, partnering closely with Product and Engineering to remove manual work and reduce operational risk. * Communicate fluently in English (C1); German is a plus but not required. How we take care of you: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com