(Senior) Customer Success Manager (m/f/d) - Parental Leave Cover (Fixed Term)

doinstruct

SENIOR CUSTOMER SUCCESS MANAGER (DACH) We build software that helps organizations onboard, enable optimal processes, and scale their teams. Our customers aren't startups or tech companies; they're mid-sized to large manufacturers, industrial operators, and traditional enterprises that are genuinely trying to change how they work, and that makes the CSM role here harder and more interesting than most. We're hiring a Senior Customer Success Manager to own a portfolio of complex enterprise and corporate accounts across DACH. If you want to only run a proven CS playbook, this probably isn't the right role. We're still building ours and constantly like to challenge ourselves and question what is really effective. Our customers have real operational complexity, long internal decision cycles, and limited appetite for tools that don't immediately prove their worth. The person who'll do well here is someone who wants to figure that out, not someone who's waiting to be told how. 🛠 WHAT YOU'LL DO * Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion. NRR is your number. * Build relationships that go beyond the scheduled QBR. You're the person customers call when something needs to move, whether that's with their QM-, HR-, operations lead or GM. * Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs. This is about 15% of the role. You're not in a sales seat, but you understand what makes a POV land and what kills it. * Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals. Then hold both sides to them. * Manage your portfolio actively. You decide where to put time, which accounts need more attention, and where to push for growth. * Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations. You're the clearest signal we have on what enterprise customers actually need. 🧑‍💼 WHO YOU ARE * 4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them. * You've worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes. You know how those environments operate. * You've been close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations. You understand what close collaboration with an AE requires of you without having to become one. * When something isn't working for a customer, you figure out why and do something about it. You don't wait for the next check-in to surface it. * You can run a meeting with a GM and a follow-up with an operations lead and make both feel like genuine partnerships. That range is not new to you. * You've worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice: processes that aren't finished, priorities that shift, and things you have to build yourself. * You speak German & English fluently; the kind where you can have a hard conversation with a customer and come out with the relationship intact. 📈 WHAT SUCCESS LOOKS LIKE 3 MONTHS Ramp-up is done. You've met your accounts, understood where each one stands, and taken over relationships that feel owned, not just handed off. You're running new customer onboardings independently. 6 MONTHS Your portfolio has clear momentum. Expansion opportunities are mapped. You've supported at least one POC end-to-end. Your AE knows you're the person to bring in early. 12 MONTHS NRR in your portfolio reflects decisions you made, not luck. You've contributed something concrete to how we run CS at enterprise scale: a sharper POC motion, a better success plan format, a playbook someone else can actually use. The 12-month version of this role looks different from the day-one version, and you're a reason why. 🚀 WHY JOIN DOINSTRUCT? * We’re building something meaningful with clear customer impact across industries * Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment * Work with a diverse customer base where your voice matters internally and externally * Performance-driven, but no burnout culture – we believe in smart focus, not busywork * Competitive compensation, including NRR-based bonus & POC conversion incentives ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.

Appinio

Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here Your mission as a Senior Revenue Operations Manager  We are looking for a Senior Revenue Operations Manager (m/f/d) to support our Revenue Operations team. In this role, you will be working in the revenue engine of our customer-facing teams. You will be responsible for our data model and data quality measures. Furthermore, you will set up and improve processes between our Customer Success, Research, Sales, and Marketing teams.   This is your opportunity to fuel our growth, optimise team efficiency, and simplify day-to-day operations. In doing so, you’ll have a significant impact on Appinio and our overall success. What you’ll be doing * You will map, design, and improve scalable workflows across the entire revenue funnel (Marketing, Sales, and CS) to eliminate friction * Lead complex initiatives from initial "ambiguous problem" to final implementation, managing competing priorities with a focus on high-impact results * Establish automated data quality measures and "health-check" reporting to ensure our CRM remains a trusted, single source of truth * Evaluate and optimise our ecosystem (HubSpot, Fathom, etc.) to ensure every tool provides clear ROI and supports the user's workflow * Build and maintain internal documentation to ensure the business stays lean and organised as we scale * Contribute to the RevOps roadmap from strategy to reality, diagnosing bottlenecks, managing end-to-end projects, and ensuring high-impact execution * Serve as the primary point of contact for RevOps support, using incoming requests to identify recurring patterns and implementing permanent "root cause" fixes rather than just temporary patches You will thrive in this role if * You have a degree in Business Administration, Economics, Industrial Engineering, or a similar field * You have 5+ years of experience in Revenue Operations or related areas (GTM Operations Manager, Revenue Architect) * You are an Architect: You love building in HubSpot—designing custom objects and data relationships that actually make sense for the business * You see the Big Picture: You understand how Marketing, Sales, and CS fit together and enjoy building the "glue" that connects them * You are a Builder: You’re happiest when you’re hands-on with tools and automation, creating processes that can scale as we grow * You love Data: You don’t just report numbers; you analyse pipelines and forecasts to tell leadership what’s actually happening * You hate Friction: You’re always looking for bottlenecks to fix and processes to simplify * You are a Planner: You’re comfortable with high-level strategy like quota setting and capacity planning to keep our growth on track * You lead Change: You know that "building it" is only half the job—you enjoy training teams and making sure new tools actually get used * You have Discernment: You know when to move fast and when to push back on a request to keep our systems clean and healthy * You’re fluent in English What’s in it for you? * Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens * Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year * All the hardware you need and your own MacBook * If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space * Subsidised Urban Sports Club or ClassPass membership based on location * In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces Additional role details * This role will report directly to our Team Lead Business Intelligence Our interview process 1. Screening Call with a Talent Acquisition Partner 2. Hiring Manager Interview  3. Case Study Interview  4. Stakeholder Interview  5. Reference Checks  6. Executive Interview  7. Offer Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please read our privacy policy here. Learn more about us:  appinio.com    LinkedIn    Xing     Kununu    Instagram

DataGuard

YOUR JOB Do you want to shape how a high-growth company drives revenue performance end-to-end? Are you ready to challenge assumptions, uncover risks and enable leadership to make better commercial decisions? As our Senior Revenue Operations Manager, you will own how our GTM teams operate, forecast and perform. You’ll bring clarity, discipline and actionable insight to every stage of the revenue engine. If you thrive on translating data into impact and partnering across teams to improve execution, then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You own and elevate revenue forecasting into a trusted leadership decision tool. * You define and maintain core GTM performance metrics and reporting standards. * You turn pipeline data into clear, actionable insights that influence executive decisions. * You uncover risks early and drive decisive action with GTM leaders. * You build a single, trusted view of performance across the full revenue funnel. * You improve GTM processes to unlock speed, clarity, and execution excellence. * You challenge assumptions and raise the commercial bar across the organization. * You lead high-impact RevOps initiatives from insight to measurable business outcomes. * You act as a strategic sparring partner to Sales, Marketing, and Customer Success. WHAT YOU’LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU’LL NEED TO SUCCEED * 5+ years in Revenue, Sales, or Commercial Operations. * Experience operating as a senior individual contributor and influencing functional leaders without relying on formal authority. * Strong understanding of full customer lifecycle and GTM processes. * Proven ownership of forecasting and pipeline management. * Proficiency with Salesforce and modern GTM tooling (Gong), as well as reporting or data-visualisation platforms (Tableau). * Strong analytical and problem-solving capabilities. * Excellent stakeholder communication, including executive level. * Strong project and cross-functional coordination skills. LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI