Strategic Customer Success Manager (all genders)

GotPhoto

ABOUT US At GotPhoto, we are freeing photographers to be more successful. Through our platforms GotPhoto.com and fotograf.de, we help professional photographers simplify and transform the way they work — from photo management and client communication to ordering and payment processing. Our end-to-end workflow and e-commerce solution gives photographers more time to focus on what matters most: being behind the lens. Since 2012, we’ve built a sustainable and profitable business driven by entrepreneurial spirit, innovation, and a deep understanding of photographers’ everyday challenges. Today, thousands of photographers trust our software , creating their own success stories along the way. As the leading e-commerce engine for professional volume photographers and a business backed by EQT, one of the world’s leading private equity firms, we’re powered by a team of 150+ talented and international people building technology that simplifies photographers’ everyday work and helps them focus on capturing meaningful moments. Join us on our journey to empower photographers like never before. Do you love bringing structure to chaos and keeping things running smoothly? Are you looking for a part-time role where you can split your talents between shaping a welcoming office environment and acting as a trusted right hand to our CEO-office? At GotPhoto, we are transforming a highly manual industry—Volume Photography—into a seamless digital experience. As our Office & Team Assistant, you act as an operational self-starter who loves variety: from ensuring our physical space looks pristine and managing our product returns process, to keeping our CEO-office's calendar and team perfectly organized. If you are proactive, deeply structured, and love a hands-on environment where your work has a daily visible impact, let’s talk! What You Will Do * Champion our Office Environment: Take absolute ownership of the morning look and feel of our Berlin workspace; manage physical tidiness, keep standard office areas organized. * Streamline the Returns Lifecycle: Manage the daily incoming logistics and inventory for package returns, ensuring items are processed, tracked via Excel, and organized within a tight daily window. * Empower our CEO-office: Act as the strategic time manager for our CEO-office; proactively handle calendar scheduling, coordinate travel itineraries, and shield them from scheduling conflicts or double-bookings. * Build a Vibrant Workplace Culture: Partner closely with the People Team to create an organized, positive atmosphere where employees and visitors love to spend their time. What You Bring Experience * The Operational Core: You have a background in Office Management, Team Assistance, or a deeply customer-centric environment such as a premium hotel reception or hospitality desk. * Fast-Paced Fluency: You have previously worked in environments that required handling physical tasks alongside digital coordination seamlessly. * SaaS or Tech Exposure: Experience working in a dynamic, international startup or scale-up ecosystem is a plus. Skills * Tool Proficiency: You are fully literate in Google Workspace (especially Google Calendar) and comfortable managing spreadsheets in Microsoft Excel. * Flawless Communication: You possess strong, clear verbal and written communication skills in English and German. * Organizational Brilliance: You know how to prioritize incoming tasks dynamically, keeping logistical data organized while simultaneously managing executive travel requests. Mindset * Hands-on & Proactive: You don't wait for a manual; you see what needs to be fixed, tidied, or adjusted and you take immediate care of it. * Deeply Autonomous: You enjoy having ownership over your domain, working independently to hit daily operational goals. * High Trust & Discretion: You possess the professional maturity and discretion required when handling executive logistics and collaborating directly with C-level leadership. WHY YOU’LL LOVE LIFE AT GOTPHOTO * Recharge & Unwind: We value your downtime. You start with 26 days of leave, plus we love to top that up with additional discretionary "X-days" to make sure you’re truly rested. * Multicultural & Inclusive Team: We thrive on diverse perspectives. Our international team fosters a culture of mutual respect and professional exchange, ensuring that fresh ideas and tolerance are at the heart of everything we build together. * Fuel Your Growth: We’re big on learning. You’ll get a dedicated education budget to explore new ideas and grow professionally. * Exclusive Employee Discounts: Get more for your money with access to the "Benefits at Work" platform, offering significant discounts on top global brands. * Your Benefits, Your Choice: Through Probonio, you get a monthly budget to spend on what matters to you—whether that’s your public transport pass or other flexible perks that fit your lifestyle. WHAT MATTERS TO US Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team! We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: CREATE REAL, MEASURABLE IMPACT IN COMPLEX ENVIRONMENTS At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference. You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale. This is a high-touch, high-impact role with real ownership. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE * Own a portfolio of "Enterprise" customers and act as their strategic partner * Lead multi-stakeholder implementations in regulated, real-world environments * Design and run train-the-trainer concepts that scale * Turn customer goals into measurable outcomes and value narratives * Anticipate risks early and navigate them calmly and proactively * Work closely with Product, Support and Sales to continuously improve how we deliver value * Contribute learnings, patterns and improvements back to the team. * Partner with t Technical Support and Customer Training teams This role is about multiplying impact and creating value 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE You’re likely a great fit if you: * Enjoy complexity and don’t need everything to be perfectly defined upfront * Care deeply about the people you work with: customers and teammates * Balance empathy with structure and clarity * Think in systems, not just in individual accounts * Take ownership naturally and don’t wait to be told what to do * Can confidently communicate in German* and English * Want to help shape how Customer Success works as we grow 🚀 We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers. *Since you will be working with German Speaking customers we do require C1+ level of German 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible * You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ READY TO TALK? APPLY NOW! 🚀 We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. We're excited to hear from you!

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Sr Partner Delivery Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers.This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world. AREAS OF OWNERSHIP: * Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes * Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders * Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions * Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact * Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies * Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes * Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews * Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering * Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards * Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts * Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks * Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively * Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements WHAT SUCCESS LOOKS LIKE * You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact * Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams * You operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners, driving accountability, operational clarity, and long-term value realization * You identify and unlock growth opportunities by helping partners expand successful AI and CX initiatives across additional business units, regions, and enterprise use cases WHO YOU ARE: * You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services roles * You have experience working with global systems integrators, consulting firms, or implementation partners, with a proven track record of driving measurable customer outcomes through partners * You understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations * You have strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams, including leading executive reviews and facilitating complex discussions * You are comfortable navigating cross-functional environments, influencing without direct authority, and aligning internal and external stakeholders around shared goals * You bring operational rigor, strong ownership, and attention to detail while balancing strategic relationship management with hands-on execution in fast-moving, ambiguous environments * You have exposure to AI, automation, cloud, or enterprise technology ecosystems and can translate technical capabilities into measurable business value * Fluency in German is required NICE TO HAVE: * Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms * Experience supporting multi-region enterprise accounts and global delivery programs * Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions * Experience building or scaling partner programs, enablement frameworks, or delivery methodologies OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.