ABOUT US

Every 10 minutes, 18 million conversations happen between businesses and consumers around the world.

For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that

is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with

businesses.

AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company -

from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations

businesses will handle is going to explode in the coming years.

At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli

to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy,

getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve

consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and

we intend to win it.

We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and

move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership

over what we do, all while still staying humble and keeping a low-ego culture.

Check out our principles to see how we work.

ABOUT THE ROLE

As Success Engineer you own the long-term success of a portfolio of telli customers. You are the trusted counterpart customers

turn to after go-live to drive deep AI adoption, retention, and expansion as telli scales.

Once deployment brings a customer live, you take over. You monitor agent performance, optimise prompts and flows, surface and

close usage gaps, find new use cases, and engineer the conditions for retention and expansion.

You also build the playbooks that make adoption and optimisation repeatable across the customer base.

You own a portfolio of accounts and targets on NRR, logo retention, and usage, sharing the ARR expansion target with the account

manager. You work alongside product, engineering, sales and account management as telli scales to €10M ARR by end of 2026.

WHAT YOU'LL DO

1. ACCOUNT OWNERSHIP & COMMERCIAL SUCCESS

Become the central contact for helping our customers adopt telli across the organization

Lead workshops and training sessions to drive deeper product adoption

Help onboard new units and use cases

Work together with the account manager to identify expansion opportunities & stay on top of renewal cycles

Track product usage and product adoption to identify blockers and opportunities

2. AGENT DEVELOPMENT & DEPLOYMENT

Partner directly with engineering and customers to build, design, and refine AI agents that handle thousands of customer

conversations daily

Track agent performance against key success criteria and continuously improve

Debug technical problems across integrations, agent performance, and call quality

Act as first point of contact for all customer requests and technical issues in your customer portfolio

3. SYSTEMS & PRODUCT FEEDBACK

Build and maintain workflows for tracking adoption, success metrics, and customer health

Document playbooks, best practices, and internal processes to scale the success function

Continuously improve internal and external knowledge bases

Translate customer needs into product feedback for engineering and product teams

WHAT MAKES YOU A GREAT FIT

You have >2 yr experience in technical customer-facing roles: you've supported customers in technical environments like SaaS

support, technical account management, solutions engineering, implementation, or consulting

You're a confident communicator who builds trust: you can explain technical concepts clearly to both technical and

non-technical stakeholders, and build strong working relationships with users, admins, and decision-makers

You're technically hands-on with AI tooling: you've built workflows and AI agents and are comfortable with prompt engineering,

APIs, webhooks, and debugging integrations

You can juggle multiple priorities under pressure and structure them: you triage incoming requests, distinguish urgent from

important, and manage a queue of tickets, escalations, and proactive customer work simultaneously

You have a customer-first mindset with business sense: you understand that solving the immediate issue isn't enough; you

connect technical problems to customer goals and help them get more value out of telli

You can troubleshoot and resolve complex issues: you investigate problems methodically, dig into logs, configurations, and

integrations, and drive issues to resolution while keeping customers informed

You're an excellent communicator in both English and German (additional languages a big plus) - especially in writing, since

much of customer support happens async via email, Slack, or ticketing systems

YOU MAY NOT MAKE A GOOD FIT IF…

you wait for tasks and projects to be handed to you

you cannot deal well with multiple priorities or struggle keeping an overview

you have a pure business background but never worked with workflows and AI agents

you only like ‘strategic’ work and don’t want to get your hands dirty

you want to work 9–5 or remotely

PERKS

above-market pay & equity

access to any (AI) tool that makes you more productive

gym subscription (urban sports)

free dinner in the office

regular off-sites with the team

Role

Success Engineer

Locations

Berlin

Published

June 12

Deadline

August 16

Tags for this job

AI Go Rust

Similar Jobs

Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d

JetBrains

Berlin•Posted: Jul 6•Deadline: Aug 16

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments. Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use. In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path. RESPONSIBILITIES * Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production) * Proactively engage with organizations across different phases of their Kotlin adoption journey * Develop and recommend high-level adoption strategies tailored to each organization’s context * Identify and document blockers that hinder progress and propose ways to address them * Establish and manage feedback loops with development teams to ensure continuous alignment and improvement WE WILL BE HAPPY TO HAVE YOU ON OUR TEAM IF YOU HAVE: Technical expertise * Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem * Proven experience migrating Java backend codebases to Kotlin * Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor) * Solid understanding of build tools and project structuring, including Maven and Gradle Communication and customer engagement * Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting * Strong English communication skills, both written and spoken * Ability to lead workshops, demos, talks, meetups, and other public-facing activities * Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams * Ability to effectively communicate with engineers, tech leads, and business stakeholders System design and architecture * Ability to design and guide Kotlin adoption strategies for backend applications * Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices) Why join JetBrains? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work location. Enjoy the freedom to work from home or from the office. * Remote work. Spend up to 30 days per year working remotely from abroad. * Extra time off. More days to relax, recharge, and do the things you love. * Medical insurance allowance. Enjoy peace of mind for you and your family * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. We help make your move as smooth and stress-free as possible. * Language classes. Pick up the local language or sharpen your English skills. * Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. * Mental health support. To help you feel your best, we provide easy access to professional mental health services. * Sports benefit. Enjoy an on-site gym or sports club stipend. * Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-HYBRID #LI-REMOTE #LI-JP1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Kotlin

TeamCity Customer Success Engineer -Post Sales (m/w/d)

JetBrains

Berlin•Posted: Jul 6•Deadline: Aug 16

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly. In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team. Day to day, you will: * Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments. * Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts. * Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations. * Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals. * Connect with product teams to present new product ideas and evaluate their fit with your portfolio. * Handle customer escalations, balancing expectations between the internal product team and the customer. * Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences. * Partner with Sales to facilitate account expansions by developing short-term and long-term account plans. WHAT YOU’LL BRING * An empathetic, consultant-minded approach to solving technical and business problems for engineering teams. * Clear ownership of outcomes, with the ability to work independently across countries and time zones. * A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders. * The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities. * Curiosity about how different teams build software and a drive to constantly improve existing systems. * Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds. WHAT YOU’LL NEED * Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role. * Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments. * Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation. * A practical understanding or hands-on exposure to AI/LLM applications within software development workflows. * Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions. Professional knowledge of German language is highly beneficial. * The ability to travel internationally as required by the role. WHAT SUCCESS LOOKS LIKE Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, we’d love to hear from you. #LI-HYBRID #LI-HYBRID #LI-YY1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Marknadsföring

Senior RevOps Manager

Peec AI

Berlin•Posted: Jun 30•Deadline: Aug 16

About Peec AI Peec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, companies need new ways to understand where they appear, how they perform, and where the next growth opportunities lie. Peec AI helps teams track their visibility across AI search, measure performance, and uncover opportunities to grow their organic presence in an increasingly complex search landscape. About the role We're looking for a Senior RevOps Manager to build the systems and infrastructure that power Peec AI's revenue engine. In this role, you'll own and optimize our CRM, reporting, and automation stack, ensuring our sales team has the data, workflows, and tools they need to operate at a high level. You'll work closely with Sales, Growth, and Leadership to improve pipeline visibility, forecasting, and operational efficiency, while designing scalable processes that support the next stage of our go-to-market growth. What you'll do * Build and scale the infrastructure our sales team needs to achieve their targets * Take full ownership of the CRM, ensuring and enforcing data hygiene * Take responsibility for analytics, funnel reporting, and forecasting * Develop automations and workflows that maximize the team's efficiency What we're looking for * 4+ years of experience in Revenue Operations, Sales Automation, or Go-to-Market Engineering * Demonstrated success using AI tools (e.g., Clay, Apollo, n8n) to enhance operational efficiency * Expert-level HubSpot skills Bonus Points * Hands-on experience building RevOps processes and tooling from scratch * Experience working in a high-growth, venture-backed startup environment What we offer * Exciting and challenging work with real impact and ownership at one of Europe's fastest-growing Series A startups * Regular team events and off-sites * Aggressive equity compensation package * Paid Meal & Uber home when working late * The most beautiful office space and work environment in Berlin

AIGoHubSpot