Technical Implementation Manager (m/f/d)

Praxipal

TL;DR - Wir entwickeln KI-gestützte Fachkräfte für das Gesundheitswesen von morgen. Unsere KI-Rezeptionistin Luna automatisiert bereits heute die Patientenkommunikation in Arztpraxen. Als Marktführer in der Kieferorthopädie und mit einer großen Finanzierungsrunde im Rücken skalieren wir nun in andere medizinische Fachbereiche – und du sorgst dafür, dass jede neue Praxis von Anfang an erfolgreich startet. Als Technical Implementation Manager verantwortest du die technische Integration von Luna in die Telefoninfrastruktur und das Praxissystem unserer Kunden und legst damit das Fundament für eine erfolgreiche Nutzung. WIESO PRAXIPAL? Der Fachkräftemangel ist die größte Herausforderung für unser Gesundheitswesen. Zehntausende Stellen bleiben jedes Jahr unbesetzt und der demografische Wandel sorgt dafür, dass sich diese Entwicklung immer weiter zuspitzen wird. Arztpraxen setzen auf unsere KI-Rezeptionistin Luna, um ihr Personal zu entlasten und die Versorgung für alle zugänglich zu halten. Wir wachsen in Rekordgeschwindigkeit und haben vor kurzem eine Seed-Finanzierungsrunde in Höhe von $6,7 Millionen mit HV Capital abgeschlossen – und wir fangen gerade erst an. WONACH WIR SUCHEN * Abgeschlossene Ausbildung oder Studium im Bereich Informatik, IT-Systemintegration oder eine vergleichbare technische Qualifikation * Tüftler-Mentalität: Du liebst es, technische Herausforderungen zu durchdringen, findest pragmatische Lösungen und gibst nicht auf, bis alles sauber läuft * Erfahrung in der Integration von Software- oder Telefoniesystemen (VoIP/SIP) * Sehr gute organisatorische Fähigkeiten: Du jonglierst mehrere parallele Onboardings gleichzeitig und behältst dabei stets den Überblick * Klare, geduldige und empathische Kommunikation – du erklärst technische Sachverhalte verständlich auch für nicht-technische Kunden * Durchhaltevermögen und eine lösungsorientierte Haltung, auch wenn Integrationen komplex werden oder Rückschläge entstehen * Deutsch auf Muttersprachniveau WAS DU TUN WIRST In einem Satz: Du integrierst Luna technisch in die Infrastruktur jeder neuen Arztpraxis und sorgst dafür, dass unsere KI-Rezeptionistin vom ersten Tag an reibungslos funktioniert. * Du analysierst die bestehende Telefoninfrastruktur und das Praxisverwaltungssystem jeder Praxis und planst die technische Integration von Luna * Du richtest Telefonweiterleitungen, SIP-Verbindungen und Anbindungen an gängige Praxissysteme (z. B. Ivoris und charly by solutio) ein * Du begleitest Praxen durch den gesamten technischen Onboarding-Prozess – von der Erstanalyse bis zur erfolgreichen Aktivierung und darüber hinaus * Du koordinierst mehrere parallele Projekte und priorisierst effizient nach Dringlichkeit und Komplexität * Du bist erste technische Ansprechperson für Praxisteams und kommunizierst klar und lösungsorientiert auch mit nicht-technischen Gesprächspartnern * Du dokumentierst Integrationsschritte, Praxiskonfigurationen und technische Besonderheiten strukturiert in unserem System * Du arbeitest eng mit unseren Forward Deployed Engineers zusammen und eskalierst spezifische Anforderungen gezielt * Du identifizierst wiederkehrende Integrationshürden und bringst aktiv Verbesserungsvorschläge für unsere Onboarding-Prozesse ein DEINE VORTEILE * Kompetitives Gehalt und Beteiligung an unserem VSOP-Programm * Zusammenarbeit mit einem starken, motivierten Team und viele Wachstumsmöglichkeiten * Urban Sports Club * Deutschland-Ticket Jobticket * Lunch-Zuschuss via Lunchit und täglich gemeinsame Abendessen auf Firmenkosten * Regelmäßige Team Events und Offsites

One Productivity Group

JOB DESCRIPTION About Kapaya Most organizations do not struggle with ambition. They struggle with execution. Processes become fragmented, systems do not connect in the right way, and important work often depends on too many manual steps, unclear ownership and inconsistent follow-through. That is where Kapaya comes in. We help organizations improve how work gets done by designing better operational structures, implementing smarter workflows and making sure projects and processes actually land in practice. Using tools such as Airtable, Make and other workflow technologies, we help customers move from complexity to clarity. Kapaya is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. About the role This role is for someone who enjoys bringing structure, clarity and momentum into complex customer projects. As a Project Manager, you are responsible for helping projects move forward in a clear and organized way. You keep track of priorities, stakeholders, planning and deliverables, while making sure the right people stay aligned and the work keeps moving. The starting point is often an environment where multiple teams, systems and dependencies come together, and where progress depends on strong coordination and practical decision-making. The role combines project ownership, customer communication, implementation support and operational oversight. It moves between aligning stakeholders, managing timelines, supporting delivery teams and helping customers translate plans into execution. It is hands-on, client-facing and focused on making sure projects do not just start well, but also land successfully in practice. YOUR MISSION What the role involves • Managing customer projects from kickoff to delivery, with clear ownership over scope, timelines and coordination • Keeping stakeholders aligned across customers, internal teams and external partners where relevant • Turning project goals into concrete plans, clear next steps and well-structured follow-up • Monitoring progress, dependencies, risks and priorities throughout the project lifecycle • Supporting implementation projects involving workflows, systems and process improvements • Working closely with consultants, technical colleagues and commercial teams to keep delivery aligned and realistic • Leading customer meetings, status updates and working sessions in a clear and confident way • Helping customers navigate decisions, remove blockers and maintain momentum throughout the project • Identifying where additional structure, communication or process improvements are needed to support delivery • Contributing to better project standards, templates and delivery approaches across the team YOUR PROFILE What makes a strong fit • Several years of experience in project management, implementation, operations or a related client-facing role • Experience working in consulting, digital projects, workflow tooling, SaaS or process improvement environments is a strong advantage • Experience with sprint-based ways of working and agile delivery methods is a plus • Strong organizational skills and the ability to keep multiple workstreams moving at the same time • A structured, proactive and reliable way of working • Confidence in managing customer communication and aligning different stakeholders • The ability to bring calm, clarity and direction into dynamic or fast-moving environments • Strong communication skills, with the ability to explain things clearly and keep people aligned • A practical mindset with attention to detail and follow-through • Fluent German and English, both spoken and written • Dutch and French are a plus, but not required • Interest in digital workflows, systems, process optimization and operational improvement What makes this role interesting Many project management roles focus mainly on planning and reporting. This role goes further. It involves working closely with customers, helping shape how projects move in practice and making sure implementation actually lands in a useful and sustainable way. The impact is visible. Not in slide decks, but in projects that keep moving, stakeholders that stay aligned and solutions that are delivered in a way that truly works for the customer. WHY ONE PRODUCTIVITY GROUP? What One Productivity Group offers • A role with real ownership and direct impact on customer success and delivery quality • The opportunity to work on meaningful workflow, implementation and process improvement projects • A flexible setup, remote, hybrid or from one of our office locations • A professional onboarding and strong on-the-job learning environment • Regular coaching, feedback and development opportunities • A team that combines high standards with a collaborative and down-to-earth way of working • Room to bring in ideas, improve how projects are delivered and contribute beyond the core role • A digital-first work culture with flexibility and trust • High-quality equipment for both office and remote work About One Productivity Group One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong team culture. There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take responsibility, and development is taken seriously. CONTACT OPG One Productivity Group GmbH Patrick A. Lorenz Straßburger Straße 18 10405 Berlin

Raisin

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The People Solutions team serves as the strategic engine room of Raisin’s People & Culture team by building a secure, data-driven, and compliant infrastructure that scales the organization. By bridging the gap between strategy and technology, the team optimizes HRIS systems to eliminate manual work, leverages analytics and AI to drive smarter business decisions, and acts as a compliance anchor managing audits, policies, and risk. Your Responsibilities * You establish People policy and process standards by authoring, reviewing, and maintaining the global and local People policy frameworks, ensuring all documentation is logical, accessible, and structured according to company standards. * You look after AI-readiness and ethical governance in the People domain by reviewing existing policies and processes to ensure they are compliant with emerging AI regulations, address corresponding risks, and protect employee data privacy. * You partner with the wider People Solutions team to ensure that automated People processes and AI-driven tools have clear human-in-the-loop overrides and ethical safeguards. * You design, implement, and maintain a Risk and Controls Framework specifically for People processes that is in alignment with Raisin’s global compliance framework. * You track upcoming changes in employment law, data protection (e.g., GDPR, local privacy laws), and AI regulations and proactively update policies and process accordingly before they take effect. * You align closely with the People and Culture leadership and conduct regular spot-checks and internal mini-audits to ensure teams are executing People processes strictly according to documented standards. * You serve as the primary point of contact for all internal, external, and third-party People audits and governance-related reporting requests. * You manage and fulfill documentation requests from external supervisory bodies, labor ministries, and regulatory agencies. * You design and oversee in close collaboration with Raisin’s People and Culture leadership the implementation of Corrective Action Plans (CAPs) across the broader People team if audit gaps are identified. Your Profile * You hold a Bachelor’s degree in Human Resources, Psychology,  Business Administration, Legal Studies, or a related field. * You have 5+ years of progressive experience in Human Resources, with at least 2–3 years focused explicitly on HR Compliance, HR Audit, or People Operations Governance. * You have strong People domain knowledge incl. People processes across the employee lifecycle. * You have direct experience drafting, structuring, and maintaining comprehensive HR policies, employee handbooks, and standard operating procedures (SOPs). * You have a deep understanding of regional employment standards, labor laws, and strict data privacy regulations (e.g., GDPR) as well as strong foundational knowledge of emerging frameworks impacting HR technology, such as the EU AI Act. * You have strong communication skills and you feel comfortable collaborating with both technical and non-technical stakeholders. * You have the ability to "speak tech" and understand how data flows through an HRIS. * You have the ability to act as a bridge between rigid legal/audit teams and fast-moving People teams without causing friction. * You have a strong focus on data integrity, semantic clarity in documentation, and spotting subtle gaps in process controls. * You are fluent in English. Additionally, professional working proficiency in German is required to interpret local labor laws. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.