
Centiro Solutions AB · Borås
Lead, shape and grow the business! We’re now looking for an Operations Lead to join one of our expanding business units within Centiro Group – someone who keep...
Lead, shape and grow the business!
We’re now looking for an Operations Lead to join one of our expanding business units within Centiro Group – someone who keeps the
business moving, drives day-to-day work and ensures we grow in line with our goals.
This role blends strategic thinking with hands-on Operations and business management leadership. We’re looking for someone
experienced and grounded, who moves comfortably between long-term direction and practical execution, thriving in a changing
landscape. You bring clarity and calm as things shift, creating the structure and focus that help people around you move forward
with confidence.
The impact you’ll make
As Operations Lead, you act as the connector between our customers and the organization. You’ll lead and develop the business -
creating clarity, engagement and growth while ensuring we stay on track to our goals and customer commitments.
You build a deep understanding of our customers’ needs, challenges and long-term ambitions, translating these into clear direction
and opportunities for growth. You maintain strong, trust-based relationships and proactively identify where we can create
additional value, strengthen collaboration and support our customers’ strategic development.
You are comfortable in developing routines and processes that are both effective and sustainable and in line with the company's
ethos, culture and ways of working. A key part of your role is to stay close to the customer and the numbers - monitoring overall
performance, resource planning while driving improvements where needed and ensuring we consistently deliver on our commitments to
customers.
With a sharp eye for opportunities, risks and needs, you help the organization evolve and grow. You create clarity around goals,
responsibilities as well as outcomes. You’ll also represent our business unit in dialogues - acting as a bridge between teams and
stakeholders.
In short, you make sure the business runs smoothly, develops in the right direction and delivers real value to our customers and
the company.
Who you are
You’re a grounded, pragmatic person who thrives in a changing environment and naturally brings clarity and calm to dynamic
situations. You put people at the center, lifting colleagues and customers alike. You build trust through presence, leadership,
empathy and clear communication, and you genuinely enjoy nurturing strong, long-term relationships.
Curious and proactive by nature, you explore, ask questions and keep learning as you go. You enjoy combining structure with
development and finding better ways of working. You're genuinely interested in how AI reshapes industries and work processes, and
you're energized by being at the forefront helping customers see what's possible and guiding them through real change. At the
heart of everything you do is a commitment to helping others succeed and creating an environment where both business and
relationships can grow.
Competences and skills
relationship and the business
Bonus
Why working at Centiro Group?
Joining one of our business units means stepping into a growing part of the Centiro Group – a family of tech brands and businesses
shaping the digital backbone behind brands you know, love and can’t live without. As part of the Centiro family, you’ll thrive in
a people-first culture built on trust, autonomy and continuous learning. You’ll collaborate with passionate, sharp and
future-focused colleagues across the group, all committed to creating meaningful impact. Expect short decision paths, room to
experiment and the flexibility of an agile organization that believes great work happens when people are empowered.
So. Don’t linger, procrastinate or let anything hold you back. Apply now!
Stap binnen in de bruisende wereld van Napoleon Sports & Casino, waar we niet alleen het landschap van iGaming, sportsbetting en interactief entertainment vormgeven, maar ook de toekomst van carrières. Terwijl we als onderneming onze grenzen verleggen en nieuwe talenten verwelkomen, bereikt onze ambitie nieuwe hoogtes. In for a thrill? Bekijk onze nieuwe uitdaging: Als Operations Lead speel je een sleutelrol in het draaiende houden en continu verbeteren van onze Core Operations. In deze rol ben jij de drijvende kracht achter de dagelijkse operationele prestaties en zorg je ervoor dat onze belangrijkste customer journeys en operationele processen stabiel, efficiënt en voorspelbaar verlopen. Je werkt nauw samen met verschillende interne teams en externe partners en zorgt voor een sterke operationele structuur rond onder andere payments, onboarding & access, KYC-processen, incident management, vendor governance en operationele projecten. Met jouw gestructureerde aanpak en sterke ownership zorg je ervoor dat processen niet afhankelijk zijn van individuele personen, maar draaien op een duidelijke cadans, meetbare KPI’s en een sterke opvolging van acties. JOUW VERANTWOORDELIJKHEDEN: * Je bewaakt en optimaliseert de dagelijkse prestaties van onze payment flows, zowel voor deposits als withdrawals, en werkt actief aan het verminderen van failures en terugkerende issues. * Je beheert escalaties met payment providers en andere externe partners en zorgt voor duidelijke opvolging, SLA’s en structurele verbeteringen. * Je coördineert het volledige incident management proces, van triage en communicatie tot opvolging en post-incident reviews, en zorgt ervoor dat acties ook effectief worden afgerond. * Je analyseert operationele data en vertaalt inzichten naar concrete verbeterinitiatieven die bijdragen aan stabielere en efficiëntere customer journeys. * Je optimaliseert processen rond onboarding, login/access en KYC-verwerking, met focus op SLA’s, throughput en het verminderen van frictie voor klanten. * Je werkt nauw samen met Product, Tech, Compliance en andere stakeholders om operationele verbeteringen te implementeren en te zorgen voor een vlotte operationele lancering van nieuwe processen of wijzigingen. * Je beheert de samenwerking met externe partners en vendors, monitort hun prestaties en zorgt voor duidelijke escalatie- en opvolgingsprocessen. * Je leidt operationele projecten en implementaties, bewaakt de voortgang en zorgt voor duidelijke scope, prioriteiten en opvolging van actiepunten. * Je organiseert en leidt de wekelijkse operations reviews waarin KPI’s, incidenten, escalaties en verbeterinitiatieven worden opgevolgd. * Je zorgt voor duidelijke documentatie, processen en runbooks zodat het team efficiënt en gestructureerd kan werken. * Je coacht en ondersteunt de Operations Specialist en draagt bij aan een cultuur van ownership, samenwerking en continue verbetering binnen het operations team. JOUW WINNAARS PROFIEL: * Minstens 3 jaar ervaring in operations binnen een hoog transactionele of gereguleerde omgeving (bijv. iGaming, fintech, payments of e-commerce) * Ervaring met payment operations en PSP-ecosystemen * Ervaring met incident management en root cause analysis * Sterk analytisch vermogen en ervaring met het werken met operationele KPI’s * Ervaring met het beheren van projecten, prioriteiten en operationele verbeterinitiatieven * Sterke stakeholder management skills en ervaring met samenwerking met Tech, Product, Compliance en externe partners * Proactieve mindset, ownership en het vermogen om gestructureerd te werken in een dynamische omgeving Nice to haves: * Ervaring met KYC-processen en compliancevereisten * Kennis van tools zoals Zendesk of gelijkaardige serviceplatformen * Interesse in of ervaring met operationele data en automatisering * Ervaring in een omgeving waar operations nauw samenwerkt met Customer Service of VIP teams ONS AANBOD: In ruil voor jouw toewijding en expertise bieden we een uitdagende carrière in een unieke, dynamische omgeving. Bij ons krijg je een aantrekkelijk salarispakket met diverse extralegale voordelen zoals een bedrijfswagen, performance bonus, evenals ruime kansen en doorgroeimogelijkheden. Ons hoofdkantoor is gevestigd in Aalst, tussen Brussel en Gent. Als onderdeel van de Superbet Group zijn we bij Napoleon Sports & Casino niet te stoppen. Onze ambitieuze groeiplannen bieden onze medewerkers uitdagende kansen om bij te dragen aan de uitbreiding en de toekomst van onze onderneming.
Join Civitta - an international company with 750+ colleagues across 20+ countries. We focus on management consulting, funding, and digital solutions. Originating from Central and Eastern Europe, we also deliver projects across Central Asia, the Middle East, and the United States. Are you passionate about optimising internal processes and ensuring seamless operations? Our Headquarters stream is the cornerstone that supervises HR, recruitment, marketing, finance, administration, legal, and other internal functions. We are dedicated to developing effective, cutting-edge solutions that support our teams and propel our company to success. If you thrive in a fast-paced environment and are eager to play a key role in our pursuit of operational excellence, come aboard and become an integral part of our journey towards continuous improvement. Take the step towards your journey with us and join us as a Operations Lead in Croatia.
Operations Lead 🎾Hawk-Eye Tennis 📍Location: UK Based - Approximately 90% Office/Remote, 10% on-site 📝Contract: Permanent, Full Time 💰Salary: £32,070 - £36,620 depending on experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. 📋Responsibilities * Owner of our staffing process and communication, both internally and externally. * Maintain operational scheduling commitments and own the scheduling framework for tennis. * Lead planning and resourcing staff for Tennis events , establish strong operational teams based on service delivery requirements, to hand over to Project Managers for each event. * This includes coordinating with the SP Operations and Production Manager to ensure effective cross-utilisation of staff across both functions. * Own and improve processes for annual leave, work from home, T&D days & kit maintenance. Identify opportunities for process improvement. * Coordinate casual staff and work with HR to raise contracts & approve expenses. Alongside Operations team and tennis management team define strategies, delivery models and processes to drive consistent, high quality service delivery. * Work with Training and Development Manager / Lead, drive progression and development of new and existing staff through development pathways. * Regular coordination with Operations Managers across Tour Sports/regions to resource “external” staff creatively and efficiently. * Contribute to a sustainable working model to ensure that working commitments are balanced and practical, leading to increased operator experience and staff retention. * Active role in Operations team, supporting the Operations Manager in day to day tasks and working to establish robust processes for service delivery across a range of projects. 📝Expectations * Efficient and cost-effective planning of staffing movements. * Both calculating appropriate rig, operational and derig allocations of teams across our events. And the Iterative review of staffing efficacy across events, contributing to a streamlined operational model across the tours. * Quantitative analysis of staff utilisation, development and retention. * Cost and time efficiencies found through effective planning. * Implementation and management of staff development programs. * Increased efficiency of delivery, opening up wider opportunities for new event (i.e. Can we find an operational model where HE Live at Challenger Events becomes viable?). * Ability to confirm staffing capacity for event delivery long term when presented with new business opportunities. ⚒️Skills, Knowledge and Expertise * Problem solving mindset. * Ability to pivot when operational situations change. * Strong organisational skills, effective time management, and resilience. * Strong ability to liaise with Team Managers, Senior members of the team, Project Managers to plan and ensure that operations directives are achieved. * Displaying leadership qualities and relied upon for operational excellence. * Excellent communication both up and down the department. * Ability to show balance & reason. * Willingness to make decisions from a team and business point of view. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!