Operations Lead - Tennis

Operations Manager - Tennis

Hawk-Eye Innovations

OPERATIONS MANAGER 🎾Hawk-Eye Tennis 📍Location: UK Based - Approximately 90% Office/Remote, 10% on-site 📝Contract: Permanent, Full Time 💰Salary: £40,090-£57,290 depending on experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. Specific Job Overview This critical role sits within the Tennis Management Team, maintaining a strong focus on people, scalable growth, and operational excellence to drive and execute our overarching departmental strategy and deliver on our mission of bringing innovations to every court. Responsibilities * Provide strategic leadership of the operations team with a sharp focus on resourcing and successful event delivery. * Take ownership of the overarching staffing processes, communication, and scheduling framework for tennis. * Play a key role in shaping the strategic direction of the department, providing high-level input and overseeing the execution of business growth strategies. * Maintain a long-lens view (12+ months ahead) on global resources, forecasting initial scheduling and resourcing decisions. * Champion the people within the Tennis department, ensuring they feel valued while generating a positive, healthy culture throughout the team. * Act as a senior point of escalation for operational matters, providing leadership and mentorship to guide others through complex challenges. * Oversee the strategic planning and resourcing for tennis events, establishing robust operational teams for handover to Project Managers. * Drive cost and process optimisation by challenging existing models and operational norms. * Collaborate directly with the Programme Manager on new product rollouts to forecast future resources, engaging multiple pillars to fully understand the future tennis landscape. * Partner strategically with the Training and Development Manager to drive the progression of staff through established pathways. * Co-lead weekly Operations stand-ups alongside the GM to keep all delivery pillars perfectly aligned. Expectations * Serve as the central operational leader for the department, bringing a sharp focus to resource management and successful event delivery. * Cultivate strategic synergy between the Operations and Projects teams, ensuring comprehensive alignment between resourcing frameworks and on-the-ground project deliverables. * Create a clean, scalable, and repeatable operational blueprint that can support rapid business growth and expansion across new tours or regions. * Ensure a sustainable working model for the team, balancing working commitments to drive operator experience and long-term staff retention. * Identify ways to increase profit and event-level financial efficiencies by thinking outside the box, challenging existing models, and reducing costs over long-term contracts. * Keep the long-term vision in mind when iteratively updating, refreshing, and building out processes that pinpoint and improve department procedures. Skills, Knowledge and Expertise * Proven experience in senior operational leadership, with a strong ability to fill a critical leadership layer to line manage, mentor, and build high-performing teams. * Exceptional conflict resolution skills, with the resilience to act as a definitive point of escalation for complex resourcing disputes. * Strategic forecasting mindset with the ability to look 12+ months ahead to plan capacity, forecast resource needs, and identify future skill gaps. * Strong commercial awareness, with a track record of driving financial efficiency and optimising P&L impact at the event level. * Forward-thinking ability to challenge the status quo and design creative logistical solutions, such as implementing permanent infrastructure strategies to optimise operational delivery. * Outstanding cross-functional communication, adept at seamlessly linking technical product rollouts to tangible operational and training delivery. * Excellent organisational skills, balancing day-to-day oversight with continuous process improvement and long-term strategic vision. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!

Hardware Technician - Tennis

Hawk-Eye Innovations

Hardware Technician - Tennis 🎾 Hawk-Eye Tennis 📍 Location: Basingstoke - Approximately 80% Office, 20% on-site (local & global) 📝 Contract: Permanent, Full Time 💰 Salary Band: £26,990 - £33,040 Depending on Experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.   » Specific Job Overview This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won’t just contribute to the success of the event, you’ll also be leading the way in how we manage and deploy kit, helping to refine our build-out processes and create a more streamlined, integrated operation. Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day-to-day operations and long-term strategic improvements. » What the job is all about The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands-on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands-on operational insight, with the goal of identifying and improving processes. » What will you gain from this role? * People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics. * Exposure to strategic planning: Play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate. * Develop problem-solving skills: this role will be fast-paced and you will need to find solutions to problems promptly. » Key Responsibilities * Identifying Operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices; * Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements; * Support year-round health of our kits and work with each kit manager to proactively manage their kit for each event; * Advising project managers/other staff of stock availability and suggest solutions; * Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements; * Communicating with the core hardware team and procurement team to make sure we are following the correct standards; * Taking a lead role in the implementation and maintenance of the crosscheck asset management system; * Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled; * Help identify weaknesses in current systems/hardware and work with relevant areas to improve this; * Creating and providing training for the department to increase knowledge of hardware; * Monitoring and Operating of the ball-tracking system and broadcast analysis during every game. » What we need from you * University Degree or equivalent professional experience; * Proactive, diligent and organised, * Efficient with time, able to prioritise and be self-sufficient, * Demonstrated history of working with computer and camera hardware, * Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available, * Experience in introducing and executing new processes across a team, * Track record of creating and delivering training, * Understand hardware processes including RMA, Procurement, Crosscheck and Quirks, * Excellent communication skills, as you’ll be liaising throughout the operations team, core hardware team and wider business. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!

Stores & Despatch Manager

TechPoint

INTRODUCING TECHPOINT TechPoint Group are now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey. THE ROLE The Stores Manager is responsible for the efficient, accurate, and secure management of all materials within the company’s stores function. This includes overseeing goods-in, material handling, storage, consumables, component traceability, and kitting activities to support PCB assembly, box build, and other EMS manufacturing operations. The role ensures materials flow smoothly through the business, supporting production schedules, minimising shortages, and maintaining full compliance with quality, traceability, and health and safety standards. Stock & Inventory Management * Maintain accurate stock levels of electronic components, PCBs, mechanical parts, and consumables, ensuring full batch/lot traceability. * Manage and optimise storage systems (FIFO, LIFO, moisture-sensitive device handling, ESD compliance, etc.). * Conduct regular cycle counts and support annual stock takes, investigating and resolving discrepancies. * Monitor and reduce excess/obsolete stock in coordination with procurement and planning teams. * Ensure correct handling and storage of Moisture Sensitive Devices (MSD) in accordance with IPC/JEDEC standards. Goods-In & Material Handling * Oversee goods-in processes, including inspection, verification, booking-in, and rejection/return handling. * Work closely with Quality to resolve non-conforming material issues. * Ensure all incoming stock is processed efficiently to support production demand. Kitting & Production Support * Oversee and improve the kitting process for SMT and Through-Hole production lines, ensuring kits are complete, accurate, and ready on time. * Work closely with Production, Planning, and Engineering to ensure material availability for build schedules. * Support fast-turn/prototype builds with efficient material handling. Despatch * Oversee all despatch activities to ensure finished goods are packed, labelled, and shipped accurately and on time. * Ensure correct documentation is produced for UK, EU, and international shipments (commercial invoices, packing lists, export labels, courier manifests, etc.). * Liaise with customers, couriers, and internal teams to confirm delivery requirements and ensure on-time despatch. * Maintain packaging standards for PCBs, electronics assemblies, and sensitive equipment (ESD-safe, anti-static, moisture protection). * Ensure full traceability of shipped product with correct serial, batch, or date-code records. * Manage despatch scheduling to meet customer deadlines while maintaining accuracy and compliance. Systems & Reporting * Manage all stores-related activity through the company’s ERP/MRP system. * Produce reports on inventory accuracy, shortages, stock movements, and KPI performance. * Support continuous improvement initiatives focused on material flow, accuracy, and efficiency. Leadership & Team Management * Lead, train, and develop the stores team to ensure high performance and compliance with procedures. * Create a culture of accountability and continuous improvement within the stores function. * Ensure adequate staffing levels to support production schedule demands. Compliance, Safety & Quality * Ensure stores and handling processes meet ISO9001, AS9100 (if applicable), and customer-specific traceability requirements. * Uphold ESD, MSD, and general handling best practices. * Ensure the workplace is safe, tidy, and compliant with UK health and safety regulations. ABOUT YOU Essential * Previous experience in a Stores/Warehouse/Despatch management role * Strong knowledge of traceability, and manufacturing material flows. * Experience using ERP/MRP systems for stock control and despatch. * Excellent organisational skills and attention to detail. * Strong leadership, communication, and team-development skills. Desirable * Previous experience in a Stores/Warehouse/Despatch management role within an EMS, electronics, or manufacturing environment. * Knowledge of ESD and electronic component handling. * Familiarity with IPC/JEDEC standards and MSD handling. * Experience in export/shipping compliance and courier platforms. * Lean/5S/continuous improvement experience. * Experience supporting SMT/TH production environments. WHY US? * 20 days holiday (based on working a 4 day week compressed hours) plus Christmas shutdown * Your birthday as an additional day off * Private Healthcare  * Health cash plan * Company sick pay * Bonus Scheme * Life insurance of 4 x your annual salary * Up to 5% employers pension contribution salary sacrifice  * Option to buy up to 5 days of holiday  * Enhanced Parental leave pay * Cycle to work scheme  * Home and Tech salary sacrifice scheme * EV car scheme * Free will writing service