Cargurus · Boston
Associate People Operations Specialist
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined ...
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of
developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market
acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve
been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step.
That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of
millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who
love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and
empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse
perspectives. Come join us for the ride!
Role overview
The Associate People Operations Specialist provides administrative and operational support across benefits, payroll, HR systems,
and employee lifecycle processes. This role is critical to delivering accurate, compliant, and high-quality People Operations
support while enhancing the overall employee experience.
The role focuses on executing established workflows, maintaining employee and benefits data, managing vendor coordination, and
responding to employee queries. The ideal candidate is detail-oriented, technically proficient, and capable of managing multiple
priorities across global programs.
What you'll do
BENEFITS ADMINISTRATION & VENDOR MANAGEMENT
- Manage global benefits operations across the US, Canada, UK, and Ireland, overseeing benefit administration, invoice tracking,
and the processing and reconciliation of payments across approximately 20 vendors (including medical, dental, and life
insurance)
- Conduct monthly audits of benefit plans, identifying discrepancies and driving resolution
- Administer global pension and retirement schemes (UK, Ireland, US), including system uploads and quarterly fee tracking
- Oversee FSA/HSA funding aligned with payroll cycles, including quarterly employer contributions
- Administer COBRA processes and maintain associated tracking documentation
- Manage Evidence of Insurability (EOI) approvals and send follow-ups for pending submissions
HR Systems & Data Management
- Maintain accurate employee data across Workday and related systems
- Review and approve Qualified Life Event (QLE) benefit changes, including manual FSA/HSA adjustments
- Process benefits onboarding, employee changes, beneficiary updates, and one-time employee payments (e.g., bonuses,
reimbursements).
- Monitor and troubleshoot weekly benefits integration files to ensure data accuracy and integrity
- Run and review reports including Terminated with Benefits, Business Process Transactions, and quarterly dependent/beneficiary
audits
Employee Support & Communications
- Manage employee queries via ticketing systems (e.g., JIRA)
- Provide support for benefits platforms and respond to FAQs
- Coordinate employee communications, including onboarding reminders, benefits education, and wellness program updates
- Maintain global Benefits Wiki and internal documentation, ensuring accuracy and accessibility
Programs & Operational Support
- Administer commuter and parking programs, including enrollments, terminations, and funding file coordination
- Plan and coordinate on-site and virtual events, including the annual Open Enrollment Fair
- Support absence tracking, time-off administration, and other operational tasks that enhance employee experience and team
efficiency
Payroll & Compliance
- Manage employee payroll deductions for Ireland and UK benefits
- Support unemployment claim documentation and responses
- Ensure compliance with regulatory requirements across benefits, payroll, and related programs
What you'll bring
- 1–2 years of experience in benefits administration or HR operations
- Strong proficiency in Google Sheets (or Microsoft Excel) to organize and analyze data, with a solid grasp of Pivot Tables and
functions like VLOOKUP. Experience with HRIS systems, particularly Workday Benefits Administration module
- Comfort working with data and systems
- Strong data entry and reconciliation capabilities
- Familiarity with benefits administration platforms across US / UK / IE
- Understanding of system integrations and troubleshooting
- Working knowledge of benefits regulations across all locations (US/ UK/ IE), including COBRA, FSA/HSA administration, pension
contributions and associated tax implications (i.e UK/IE pension auto-enrolment and payroll deductions for medical/dental
benefits)
- Basic understanding of life insurance and Evidence of Insurability processes
- Familiarity with payroll processing and vendor management
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings
(OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and
relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for
discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$57,000—$72,000 USD
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both
when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our
employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful
ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks
like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create
space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin
offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the
responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with
our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry,
physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that
values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check
every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate
in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to
CarGurus. #LI-Hybrid