Enterprise Customer Success Manager

Cradle

THIS IS CRADLE Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia. We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues. We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities. YOUR ROLE As an Engagement Manager within our Customer Success team, you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle’s platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you’ll translate Cradle’s scientific impact into business outcomes and long-term partnerships. YOUR RESPONSIBILITIES Strategic Account Leadership * Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption. * Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders. * Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact. * Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals. * Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas. Program and Relationship Management * Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. * Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. * Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences. * Act as the primary escalation and coordination point for enterprise accounts. Customer Experience and Voice of Customer * Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery. * Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap. * Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform. * You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team. YOUR QUALIFICATIONS Must-haves * Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. * 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. * Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. * Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. * Comfortable presenting scientific and business insights to internal and external cross-functional audiences. * MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. * Willingness to travel to- and work from customer sites (20% of the time). Nice-to-haves * Experience managing enterprise SaaS deployments. * Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). * Experience with machine learning applications in life sciences or biotech. OUR COMMITMENT TO INCLUSIVE HIRING Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply. AI DISCLOSURE Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all candidates are evaluated through a thorough, human-led review by our recruiting team. A NOTICE ABOUT RECRUITMENT SCAMS Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.

Bynder

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. We are currently searching for a Strategic Account Manager to join our team! SAM’s are responsible for managing relationships with Bynder’s customers, in addition to working with our Customer Success team’s to build pipeline, and complete sales. Applicants should have a solid Sales background, and thorough knowledge of marketing technology space, in order to make targeted pitches for current and future customers. In addition to staying up to date on Bynder’s offerings, SAM’s must also stay up to date on new technology innovations, digital transformation initiatives, and customer’s overall business objectives and needs. In order to be successful in this role, candidates must be highly organized and professional, a self-starter, as well as have strong analytical and problem-solving capabilities. They will use these skills to build strong business relationships, and establish lines of communications with colleagues, customers, and partners, and drive expansion revenue from our existing customer base. Bynder offers flexible work hours and ability to work from home. This role may require travel to conduct meetings and demonstrations for customers. Responsibilities include: * Expand mindshare and adoption of Bynder to new business units, stakeholders and subsidiaries * Develop new business opportunities with existing clients by promoting company products and services. * Improve customer satisfaction by improving responsiveness and anticipating customer needs. * Coordinate with Customer Success team to identify and develop new expansion opportunities * Manage relationships with external customer leaders, stakeholders and subject matter experts. * Consult to analyze needs and identify new services or changes to existing services. Qualifications: * At least 5 years of prior Enterprise Sales or Account Management experience * Experience selling in B2B, SaaS/Cloud, DAM, or CMS. * Prior experience closing net new or expansion revenue of 1M ARR per year. * Bachelor's Degree in business, communications, finance, marketing, economics, or another relevant field. * Strong customer service experience and the ability to communicate effectively with clients and management. * Proficiently with basic computer programs, such as the Microsoft Office suite, Salesforce.com. * Strong public speaking and presentation skills. * Proven record of going above and beyond to satisfy the customers needs. Preferred Qualifications: * Experience selling in B2B, SaaS/Cloud, DAM, or CMS * Thrives in start-up and collaborative environment Salary: We are able to offer $86K - $110K + Commission Depending on Experience Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. * Competitive compensation * 401(k) - dollar for dollar match up to 6% * 100% Company-paid medical, dental, vision, and life coverage for you and your family * Unlimited vacation policy * Room to advance in a high-growth tech company * Referral bonus plans * A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.   All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-AS1

Protex AI

Protex AI is the AI Safety and Operations Intelligence Company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights. The Opportunity We're looking for a driven and results-oriented Enterprise Account Executive to join our growing team. This isn't just a sales role; it's a chance to make a tangible impact by introducing our innovative solution to new enterprise clients while also nurturing and expanding relationships within our existing customer base. You'll be a key player in accelerating our growth, owning the full sales cycle from initial engagement to successful close, and identifying opportunities for expansion within accounts. What You'll Do * Drive New Business Acquisition: Own the entire sales process for enterprise accounts, from strategic prospecting and lead generation to contract negotiation and closing. You'll work closely with our marketing team to develop and execute targeted outbound campaigns that resonate with key safety stakeholders. * Cultivate and Expand Existing Relationships: Collaborate with our Customer Success team to foster strong, lasting partnerships with current clients. Identify and capitalize on upsell and cross-sell opportunities, ensuring high customer satisfaction and maximizing lifetime value. * Engage Key Stakeholders: Connect with multiple decision-makers responsible for health and safety in large industrial, manufacturing, and production environments. You'll skillfully navigate complex organizational structures to build consensus and drive deals forward. * Achieve and Exceed Targets: Consistently meet and exceed quarterly new business and expansion revenue goals, demonstrating your ability to close significant deals. * Represent Protex AI: Attend and actively participate in relevant Health and Safety conferences and expos across Europe, showcasing our platform and generating new business opportunities. * Leverage Sales Technology: Utilize tools like HubSpot and LinkedIn Sales Navigator to optimize your sales process, manage your pipeline efficiently, and ensure a data-driven approach to your work. What You'll Bring * Proven Sales Acumen: 5+ years of experience in a full-cycle sales role, ideally selling B2B software to enterprise clients. While experience selling Health and Safety software into industrial or manufacturing sectors is a plus, your track record of success is paramount. * Consistent Overperformance: A demonstrated history of exceeding sales targets and outperforming peers. You're motivated by results and have a relentless drive to win. * Exceptional Closing Skills: You're a natural closer, energized by the pursuit and successful sealing of new business deals. You're tenacious, resourceful, and committed to achieving your objectives. * Entrepreneurial Mindset: You're a self-starter who thrives in a fast-paced, dynamic environment. You don't wait to be "spoon-fed" and are proactive in developing and refining your own sales strategies. * Outstanding Communication & Collaboration: Excellent verbal and written communication skills. You're a genuine "people person" who quickly builds rapport and seamlessly collaborates with internal teams (marketing, customer success, product) to deliver an exceptional customer experience. * Tech-Savvy: Comfortable and proficient with modern sales tools and CRM systems like HubSpot and LinkedIn Sales Navigator. Our Perks & Benefits * Competitive Compensation & Equity: Participate in our Employee Share Option Programme and truly share in our success. * Work-Life Balance: Enjoy Truly Unlimited Holidays and the flexibility of Nomad Working for 20 Days each year. * Comprehensive Well-being: Access a dedicated Wellbeing Allowance to support your personal health. * Future Planning: Secure your future with our Pension Scheme. * Team Fun: Join us for Monthly Company Events to connect and celebrate successes. * Tools for Success: Company Laptop & Company Swag to get you set up right. Ready to help us build a safer future? If you're an ambitious and strategic sales professional who thrives on both hunting new logos and expanding existing partnerships, we want to hear from you! Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.