System Administrator/Service Desk

System Administrator (d/f/m)

Taxfix

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. THE OPPORTUNITY: As our System Administrator / IT Support Engineer within the Corporate IT team, you'll be the person Berlin-based Taxfixers turn to when their laptop won't cooperate, their access needs sorting, or their first day needs to feel effortless. You'll own day-to-day IT support end to end — from resolving tickets with care and speed, to making sure every new joiner has a working laptop and the right access waiting for them on day one. Reporting to our IT Manager and working closely with People, Facilities, and the wider IT team, you'll keep Berlin running smoothly, one well-solved problem at a time, while building the documentation, processes, and feedback loops that make good support last. YOUR RESPONSIBILITIES: * Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA. * Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one. * Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward. * Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves. * Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment. * Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices. * Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation. * Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve. YOUR PROFILE: * You bring 2–3 years of experience in IT support, service desk, workplace technology, or systems administration. * You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background. * You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else. * You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues. * You're familiar with SaaS tools like Google Workspace, Slack, or Notion. You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting. * You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding. * Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work. * You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues. Comfort with everyday network and office tech troubleshooting — Wi-Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills. * You possess familiarity with GenAI tools and are excited about automating your workflows. WHY TAXFIX?  * A chance to do meaningful, people-centric work with an international team of passionate professionals. * Holistic well-being with free mental health coaching sessions and yoga. * A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. * Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. * 30 annual vacation days and flexible working hours. * A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. * Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. * Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. * Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. * Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

IT-System Administrator (m/w/d) – Workplace und Endpoint Management

Gerhardt Braun Unternehmensgruppe

DEIN BEITRAG ZUM GEMEINSAMEN ERFOLG * Du bist für die Verwaltung und Weiterentwicklung unserer Microsoft 365-Umgebung inkl. Entra ID (ehem. Azure AD), Conditional Access und Sicherheitsrichtlinien zuständig * Du administrierst Microsoft Intune für Windows-, macOS- und iOS-/Android-Endgeräte – inkl. Autopilot und Zero Touch Deployment * Du planst und führst Hardware- und Software-Rollouts sowie Softwarepaketierung durch * Du sorgst für das Patch-Management und die Update-Verteilung über zentrale Endpoint-Management-Lösungen * Du entwickelst und pflegst zentrale Konfigurationsrichtlinien und Compliance-Policies * Du verwaltest und betreust mobile Endgeräte (Smartphones, Tablets) inkl. MDM * Du standardisierst und beschaffst die IT-Hardware * Du steuerst und überwachst externe Dienstleister inkl. SLA-Monitoring * Du unterstützt den IT-Service-Desk bei komplexen Workplace-Anfragen * Du arbeitest mit an IT- und Digitalisierungsprojekten (u.a. Vorbereitung SAP S/4HANA Go-Live) WAS DICH AUSZEICHNET * Abgeschlossene IT-Ausbildung (z.B. Fachinformatiker Systemintegration) oder Studium im Bereich Informatik – oder vergleichbare Qualifikation mit relevanter Berufserfahrung * Mehrjährige Erfahrung in der Administration von Microsoft 365, Intune und Entra ID * Fundierte Kenntnisse im Endpoint Management und Patch-Management * Erfahrung mit Autopilot, Softwarepaketierung und Deployment-Prozessen * Kenntnisse in PowerShell-Scripting von Vorteil * Erfahrung mit AI-gestützten Workplace-Tools (z.B. Copilot, ChatGPT, Claude) wünschenswert * Strukturierte, lösungsorientierte Arbeitsweise und gute Kommunikationsfähigkeit * Gute Deutsch- und Englischkenntnisse DEINE BENEFITS * Offene Unternehmenskultur in einem agilen Familienunternehmen * Kurze Entscheidungswege * Raum für Ideen und Gestaltungsspielräume in einer Wachstumsbranche * Flexible Arbeitszeiten sowie tageweise Homeoffice-Option * Kostenfreies Obst und Getränke  * Sehr gute Verkehrsanbindung und Einkaufsmöglichkeiten in unmittelbarer Nähe * Kostenfreie Parkplätze auf dem Firmengelände * Mitarbeiter-Benefitprogramm, JobRad, Massage am Arbeitsplatz * Geburtstags- und Jubiläumsgeschenke * Firmenevents: ob Sommerfest oder Weihnachtsfeier – wir feiern Erfolge gemeinsam DEIN ANSPRECHPARTNER Hast du Fragen zu dieser Stellenausschreibung oder zu deiner Bewerbung? Dann kontaktiere mich gerne. Ich freue mich, von dir zu hören.    Annette Bauer  Leiterin Human Resources  bewerbung@gerhardtbraun.com

IT System Administrator

Fadata

OVERVIEW Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems. Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider. Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team. OPPORTUNITY We are looking for a Senior IT System Administrator, based in our Sofia, Bulgaria office, to take a leading, hands-on role in installing, configuring, maintaining, and continuously improving the company’s IT systems, infrastructure, and services. Reporting to the IT Manager, you will own critical internal systems, monitor and safeguard our IT environments, advise on architecture and improvements, lead IT projects, and act as a senior escalation point and mentor for the wider IT team.. YOUR RESPONSIBILITIES * Monitor internal IT environments, software systems, and services—as well as customer-facing ones—proactively identifying issues and notifying the affected departments. * Active Directory & Entra ID management: administer and maintain on-premises Active Directory and Microsoft Entra ID, including user and group management, Group Policy administration, and directory synchronization. * Identity & Access Management (IAM): own and improve IAM processes, including identity lifecycle management, single sign-on (SSO), multi-factor authentication (MFA), and privileged access and delegation. * macOS endpoint management: administer and support the macOS fleet end to end—device enrollment, configuration, troubleshooting, patching, and lifecycle management—with hands-on Jamf Pro administration (policy management, configuration profiles, inventory, application deployment, OS updates, and endpoint compliance enforcement). * Windows endpoint management: manage and maintain the Windows fleet through ManageEngine Endpoint Central, including software deployment, patch management, and policy enforcement. * Jira Service Management (Service Desk): administer and support the Jira Service Desk platform, including queues, request types, workflows, SLAs, automation, and user access, and provide administration and support for business software and applications across the company. * Maintain and administer Fadata IT environment, including hardware, software systems, applications, and configurations. * Provide senior-level technical support: research, resolve, respond to, and troubleshoot escalated user issues * Manage relationships with hardware and software vendors, including procurement, evaluation, and support coordination. * Lead and contribute to IT projects—system rollouts, migrations, and infrastructure improvements—from planning through to delivery. * Security and compliance: apply and champion security and compliance best practices, working closely with the Information Security team to ensure strong controls and adherence to organizational policies and industry standards. * Mentor junior team members, share knowledge across the IT team, and help define IT standards and best practices. * Provide guidance on setting up and maintaining workstations and on installing and configuring peripheral devices. * Maintain accurate, up-to-date technical documentation of system configurations, changes, and standard operating procedures. WHAT YOU BRING TO THE TABLE Required Skills & Experience * Education: Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience. * Experience: 5+ years of professional experience in IT system administration, including senior or lead-level responsibilities. * Deep, hands-on expertise administering on-premises Active Directory and Microsoft Entra ID, including Group Policy and IAM (SSO, MFA, privileged access). * Proven experience administering macOS endpoints with Jamf Pro, including policies, configuration profiles, application deployment, OS updates, and compliance enforcement. * Strong knowledge of Windows Endpoint Management (e.g., ManageEngine Endpoint Central preferred) and Microsoft 365 administration. * Hands-on experience administering and supporting Jira Service Management (Service Desk), including workflows, SLAs, and automation. * Solid understanding of computer networks, hardware, operating systems, software systems, and cloud-based solutions. * Scripting and automation skills (e.g., PowerShell) to administer systems at scale. * Practical experience applying security and compliance best practices in a business environment. * Ability to lead projects, set technical direction, and mentor junior colleagues. What We Value * Strong problem-solving, analytical, and troubleshooting skills. * Teamwork and the ability to collaborate effectively across teams. * A drive for continuous professional improvement and rapidly mastering new technologies. * Precision, accuracy, and a strong sense of responsibility. * Very good communication skills in English. WHY YOU SHOULD JOIN US * Become part of a fast-growing insurance software vendor with multinational teams across Europe — we have +20 nationalities in our company. * Receive a competitive remuneration package together with great opportunities for personal and professional growth. * A positive company culture built around people's wellbeing. * Work in a dynamic environment with an exceptional team that is always ready to help. * A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity, or spend time with your loved ones. At Fadata, you will be part of a collaborative and innovative organization that values diversity, professional growth, and employee well-being. We provide opportunities to make a meaningful impact within an international team while working with cutting-edge technologies in the insurance industry. Together, we drive transformation and success for our clients worldwide.