System Administrator (d/f/m)

Taxfix

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. THE OPPORTUNITY: As our System Administrator / IT Support Engineer within the Corporate IT team, you'll be the person Berlin-based Taxfixers turn to when their laptop won't cooperate, their access needs sorting, or their first day needs to feel effortless. You'll own day-to-day IT support end to end — from resolving tickets with care and speed, to making sure every new joiner has a working laptop and the right access waiting for them on day one. Reporting to our IT Manager and working closely with People, Facilities, and the wider IT team, you'll keep Berlin running smoothly, one well-solved problem at a time, while building the documentation, processes, and feedback loops that make good support last. YOUR RESPONSIBILITIES: * Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA. * Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one. * Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward. * Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves. * Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment. * Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices. * Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation. * Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve. YOUR PROFILE: * You bring 2–3 years of experience in IT support, service desk, workplace technology, or systems administration. * You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background. * You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else. * You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues. * You're familiar with SaaS tools like Google Workspace, Slack, or Notion. You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting. * You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding. * Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work. * You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues. Comfort with everyday network and office tech troubleshooting — Wi-Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills. * You possess familiarity with GenAI tools and are excited about automating your workflows. WHY TAXFIX?  * A chance to do meaningful, people-centric work with an international team of passionate professionals. * Holistic well-being with free mental health coaching sessions and yoga. * A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. * Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. * 30 annual vacation days and flexible working hours. * A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. * Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. * Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. * Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. * Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

Make IT fix

DEINE AUFGABEN * Erfassen, Bearbeiten, Dokumentieren und Lösen von Support-Tickets (Hardware-, Software- und Netzwerkumfeld) * Remote Support für Mitarbeiter in verschiedenen europäischen Ländern * Installieren, Konfigurieren, Pflegen und Administrieren von Computer-, Server- und Netzwerkinfrastruktur * Einrichten von Hardware für neue Mitarbeiter * Administrieren von Zugangsberechtigungen und Nutzerdatenbank DEIN PROFIL * möglichst abgeschlossene Berufsausbildung oder Studium im IT-Bereich * Praktische Erfahrung im dargestellten Aufgabenbereich (mind. 1 Jahr) * Fit in Deutsch und Englisch * Erfahren mit der Administration von: Windows, Linux, MacOS, iOS und Office365 * Selbstständiges und gewissenhaftes Arbeiten WARUM WIR? Die Chance, bei uns eigene Ideen zu entwickeln und zum Leben zu erwecken * Viele Weiterbildungsmöglichkeiten und Schulungen durch unsere Partner (wie Google oder Microsoft) * Junges und motiviertes Team aus ganz Deutschland * flache Hierarchien und schnelle Entscheidungen * Flexible Arbeitszeiten * Regelmäßige gemeinsame Team-Events * Rabatt im Fitnessstudio und Fahrkartenrabatt * Mitarbeiter-Rabatt auf Deine Domains * Betriebliche Altersvorsorge * 900€ Gesundheitsbudget (für Ausgaben wie Brillen, Arzneimittel, Physiotherapie wie ein Privatpatient, Zahnarztrechnungen, Massagen u. v. m.) * Damit übernehmen wir nicht nur Deine bestehenden Kosten, sondern unterstützen Dich bei gesundheitlichen Beschwerden und ermöglichen Dir einen besseren Zugang zum deutschen Gesundheitssystem – z. B. durch eine Facharztterminvereinbarung sowie die Möglichkeit, einen Videoarzt in Anspruch zu nehmen. * Viele Gesundheitsleistungen sind auch für Familienangehörige und Freunde * Erholungsgeld (Erholungsbeihilfe) * Corporate Benefits (Angebote von namhaften Anbietern für berufliche und private Zwecke zu Sonderkonditionen) * Essenszuschuss * Zahlung deines privaten Internet Anschluss

think-cell

About the Role:  We are seeking a Revenue Operations Systems Analyst to join our Revenue Operations team to support our global sales organization through reliable systems, high-quality data, and efficient processes. In this role, you will administer and support our revenue technology stack, with Salesforce as the primary platform, while partnering with sales teams across our global offices to resolve system issues, improve processes, and ensure our tools enable teams to work effectively.  You will play a key role in maintaining the health of our revenue systems, ensuring data integrity, and delivering responsive operational support that allows our sales teams to focus on selling. As part of the Revenue Operations team, you will also contribute to ongoing enhancements across our technology stack to improve scalability and the overall user experience.  Key Responsibilities:  * Process Optimization: With feedback from the sales team and your own observation of trends, you will identify potential process improvements in our tech stack and processes to ensure our workflows are efficient and optimized for the rep experience  * Data Integrity: You will help drive strong Salesforce data accuracy and pipeline integrity by creating and monitoring hygiene reports   * Reporting & Analytics: You will assist in the development and maintenance of the rep reporting stack - ensuring sales has access to all the data needed to manage their territory, pipeline and performance  * Salesforce Administration: You will take on ad-hoc projects to learn Salesforce administration and grow into a key administrator of the platform  Requirements:  * Bachelor's degree in Business or other relevant field of study  * 3-5 years' experience with Salesforce with proven experience building and maintaining Salesforce dashboards and reports that support sales performance analysis and decision-making  * Experience providing Salesforce support to sales teams, including training and troubleshooting  * A proactive, service-oriented attitude, with a focus on making Salesforce and the rest of our tech stack an effective tool for sales reps  * Strong verbal and written English communication skills  * Willingness to work on-site in 4 days a week in Berlin, Germany What You’ll Gain:  * The opportunity to directly influence the effectiveness of a global sales organization by improving the systems, processes, and data that support revenue growth.   * Hands-on ownership of a modern revenue technology stack, with opportunities to expand your expertise across Salesforce and other go-to-market technologies.   * Exposure to a broad range of Revenue Operations initiatives, including systems administration, process improvement, reporting, automation, and cross-functional projects.   * A collaborative, supportive team that values continuous improvement, innovation, and professional growth.  Why is think-cell the right place for you?      At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.      Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.      Our Values      At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:      * Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.      * Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.      * Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.      * Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.      * Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.      Join Our Journey       We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.  think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!  #RevOps #RevenueOperations