Revenue Operations Specialist (f/m/d)

Voi Technology

YOUR MISSION AT VOI As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region. This will include: * Defining and shaping the operations strategy — including logistics partner management, workforce planning, and service design execution — and developing performance metrics and dashboards for in-field operations. * Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). * Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success. * Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams. * Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders. * Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up. * Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes. * Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region. WHAT YOU NEED TO EMBARK We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English and German, we believe the right person has: * Bachelor’s degree in business, economics, engineering, or a related field. * 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment. * Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights * Experience in vendor management and contract negotiations, preferably within logistics or 3PL partnerships. * Experience managing complex cross-functional projects and aligning local and central teams. * Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee options program, and have a direct impact on Voi’s success in your market. * Collaborate with inspiring, motivated, and fun colleagues towards a common goal. * Unlimited free Voi rides. * Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.

FREENOW

Location: Berlin or Hamburg Freenow seeks a compelling and charismatic leader to oversee our German operations, serving as the critical bridge between global strategy and local execution. You will excel at managing relationships up and down the organization, ensuring central roadmaps align with German market realities while driving hyper-local growth. Reporting directly to the Regional General Manager, the successful candidate will steward the Freenow business across Germany and Austria, serving as the primary architect of local market growth. In this role, you will collaboratively steer the P&L alongside regional and central leadership, combining strategic vision with hands-on operational oversight. As a charismatic champion for the Freenow brand, you will harmonize the needs of all customer segments while building the high-stakes regulatory and stakeholder relationships that define our local competitive advantage. YOUR DAILY ADVENTURES WILL INCLUDE: As a dynamic and charismatic leader, you will be the driving force behind our German operations. This isn't a role for a traditional manager; it’s for a strategic operator who can inspire a local growth team, negotiate with global functions, and execute with precision to propel Freenow’s market leadership. * P&L Management & Commercial Acumen: * Collaboratively steer the German and Austria P&L alongside regional leadership, proactively negotiating for the resources and investment needed to fuel local growth. * Collaborate with the Marketplace Performance team to steer supply and demand, leveraging understanding of unit economics to optimise the dynamic marketplace. * Be a strategic visionary, identifying and developing new revenue streams from concept to realisation. (Growth pillars such as Medical, Dispatch solutions) * Operational Excellence & Growth: * Champion the "Local Growth Team" model, inspiring a high-performing team to out-execute competitors through hyper-local market insights and operational agility. * Masterfully navigate the matrix, acting as the chief advocate for Germany/Austria to ensure central Product and Tech roadmaps are tailored to local supply and demand nuances. * Cultivate high-stakes external relationships with regulators, government bodies, and driver associations to secure a favorable operating environment and long-term market stability. * Be the charismatic face of Freenow in the region, engaging the press and public stakeholders to build brand trust and a localized competitive advantage. * Bridge global strategy with local street-smarts, translating high-level vision into tactical wins that balance marketplace efficiency with local customer needs. TO BE SUCCESSFUL IN THIS ROLE: We're looking for a leader who thrives in a fast-paced, dynamic environment and possesses a unique blend of strategic thinking, operational savvy, and a keen sales instinct. * * Proven experience leading senior teams with P&L ownership. * Confident and engaging presence with strong social and interpersonal skills, comfortable communicating with drivers, politicians, and commercial partners. * Analytical mindset focused on continuous improvement, leveraging technology (including AI) for operational excellence. * Strong affinity for and extensive experience in sales, marketing, and commercial negotiations, with a track record of driving business growth. * Self-motivated and comfortable navigating ambiguity and uncertainty in scaling a technology marketplace. * Deep understanding of technology-driven marketplaces. * Extensive network within German market segments preferred. * Fluent in German and English ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Hybrid working models * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility budget for FREE NOW App * Health Insurance  * Employee assistance program   Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Voi Technology

YOUR MISSION AT VOI As Head of Fleet Management (Germany), you will report directly to the General Manager - Germany, and oversee the full Fleet Management organisation ensuring our fleet is well-maintained and available across Germany. In this role you will own the strategy and budget, and oversee the day-to-day operations that work continuously to maximise efficiency, vehicle utilisation, and sustainability, at the lowest possible cost. This will include: * Strategy & Planning: Working closely with the General Manager to develop the long-term fleet management strategy, budget, and setting a plan for each specific city. * Operational Excellence: Continuously optimising operational workflows and costs, monitoring KPIs and driving immediate corrective action with your team when needed. * Workforce Management: Driving demand-driven capacity planning and recruiting the right talent to ensure staffing and fleet availability meet operational SLAs at the lowest cost. * Physical Asset Management: Owning and optimising vehicles, facilities, and operational equipment - maximising utilisation and lifespan to keep the fleet moving and revenue flowing. * Health & Safety: Ensuring a safe working environment across all facilities and field operations, working closely with the central Operations team to uphold compliance with health and safety guidelines and regulations. * Cross-functional collaboration: Collaborating with the regional Operations and Market Development teams, the wider Fleet Management organisation, and other functional leaders to achieve common goals. * Leadership: Fostering a collaborative, high-performance culture by setting clear goals, developing your team, and contributing insights to global operations discussions to drive cross-market alignment. WHAT YOU NEED TO EMBARK We are looking for an experienced operational leader who combines a hands-on approach with strategic thinking and data-driven problem solving, the ability to build strong relationships across the business, and develop and empower leaders around you. In addition to this, we believe the right person has: * 6+ years of experience in an operational leadership role (mobility, logistics or a related field), with a proven track record of managing large, distributed teams across multiple cities or regions. * Bachelor’s degree in operations, engineering, business or similar. * Solid experience owning budgeting, forecasting and operational cost performance. * Demonstrated ability to drive complex, cross‑functional initiatives and influence senior stakeholders. * Strong understanding of operational models, including 3PL set‑ups and workforce management. * Experience building, coaching and developing high‑performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. * Full professional proficiency in English and German. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get "skin in the game" through our employee stock options program and play a key role in driving continued success in Germany - Europe's biggest market. * Be part of a supportive, motivated and fun team working together towards a shared mission. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.