Customer Support Associate

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We’re looking for an experienced, motivated Strategic Account Executive to drive ElevenLabs' growth in Fortune 500 and large-scale enterprises across Brazil. Our ideal candidate is passionate about the transformative possibilities of AI voice technology, and eager to act as a strategic partner - enabling organizations to leverage our industry-leading models and product to reimagine their customer experience, internal workflows, and monetization strategies. In this role you will: 1. Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals 2. Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency 3. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends 4. Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more 5. Develop and execute account strategies to expand ElevenLabs’ presence within key enterprise verticals (e.g., healthcare, government, finance). 6. Partner closely with customer success and solutions engineering to ensure smooth onboarding and expansion of accounts. 7. Serve as a trusted advisor to clients, educating them on emerging trends in generative AI, voice interfaces, and conversational agents. Requirements * 7+ years of quota‑carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API‑driven platforms. * Proven success closing seven‑figure deals and managing complex sales cycles with multiple stakeholders. * Deep understanding of enterprise procurement and legal processes, with ability to accelerate deal velocity. * Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value. * Strong executive presence and ability to build relationships at the C‑suite and board level. * Comfort operating in an early‑stage, high‑growth environment, including building new playbooks and iterating quickly. * Passion for voice and audio AI and how it can unlock transformative value for customers. * A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale Location The candidate should preferably be based in São Paulo, Brazil. #LI-Remote

VTEX

ABOUT THE ROLE Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS. You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team. By staying close to real operational problems, you will also have the opportunity to translate recurring patterns into structured insights for Product and Engineering teams, directly influencing platform evolution.   ABOUT THE TEAM Product Support is VTEX's internal N2 layer, positioned between the Customer Experience team and Engineering. We are the go-to specialists for complex platform issues — we deeply understand our customers' architectures, remove operational blockers, and transform recurring problems into inputs for continuous product improvement. Expert Hub is the strategic squad within Product Support with a clear mission: to develop the intelligence and tooling that powers the entire operation. We build AI agents, automations, and systems that allow the support team to operate at a higher level — with more context, more speed, and less rework. If you enjoy building things that make other people work better, this is your place.   WHO YOU ARE * You build and operate infrastructure on AWS: infrastructure as code, provisioning, deployment, and operation of production services. * You develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation to solve real problems — automations, integrations, and services. * You have experience applying Artificial Intelligence in real contexts: you work with LLMs, build AI agents, and are familiar with patterns such as RAG. * You have experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services. * You are familiar with the API ecosystem — you know how to consume, debug, and integrate services using tools like Postman, Insomnia, or similar. * You hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields). * You are fluent in Portuguese and proficient in English. * You think analytically and systemically — you don't stop at the surface of a problem, you look for root causes and design solutions that scale. * You communicate clearly and can translate technical complexity into accessible language for different audiences.  ----------------------------------------------------------------------------------------------------------------------------------

VTEX

ABOUT THE ROLE We are looking for a Product Builder to join the Engage squad, responsible for the Data and Human Support products within the  VTEX CX Platform. This is a hands-on, high-ownership role for someone who thrives at the intersection of product, engineering, and design, and is passionate about building digital products that deliver measurable business and customer impact. You will lead the development of high-impact digital products with multidisciplinary teams, taking full ownership of operations, performance, and costs under a “you build it, you run it” mindset. We need someone who can connect vision to execution, make informed trade-offs, and drive initiatives independently in a fast-paced environment. You will leverage AI and modern tooling to accelerate prototyping, documentation, API development, and task automation, while maintaining strong fluency with engineering and design teams to ensure agile, high-quality delivery. Strong cross-functional collaboration, execution excellence, and a product mindset focused on outcomes are essential for success in this role.   KEY RESPONSABILITIES *  Define product vision, metrics, and strategy based on real customer problems, usage data, and market trends — leading lean discovery processes that validate hypotheses through rapid AI-powered prototyping. * Lead a stream-aligned squad, prioritize the backlog, remove blockers, and act hands-on in the development, testing, and launch of high-value increments, using AI agents to orchestrate and accelerate execution across the cycle. * Produce requirements, diagrams, and documentation collaboratively and iteratively, with AI as a core accelerator — reducing friction and keeping engineering, design, and data teams aligned. * Take full ownership of the product lifecycle ("you build it, you run it"), leveraging AI-powered observability and automation to monitor performance, costs, and reliability while driving continuous improvement. * Facilitate agile ceremonies (planning, daily stand-ups, reviews, retrospectives, and post-mortems) to promote transparency, continuous learning, and the delivery of tangible business value.   WHO YOU ARE * 2–3+ years of experience in software development or in product roles within digital products, such as Product Manager, Technical Product Manager, Product Owner, or other positions embedded in software product teams. * Real AI fluency: acts as an agent orchestrator, decomposing problems, delegating to AI systems, and combining outputs to multiply productivity. * Hands-on background in software environments, comfortable with APIs, technical documentation, and integration flows. * Able to define product vision, set metrics, and translate strategy into an executable roadmap with autonomy. * Technical fluency: comfortable reading API specs (REST, GraphQL, Webhooks), running basic SQL/NoSQL queries, and discussing architecture trade-offs with engineering teams. * Familiar with agile methodologies and experienced with plannings, dailies, reviews, and retrospectives. * Strong communicator: able to simplify technical concepts into clear narratives for both teams and stakeholders. * Comfortable with product metrics and evidence-based decision making.   ----------------------------------------------------------------------------------------------------------------------------------   ABOUT VTEX VTEX is a global commerce platform that helps brands and retailers grow. Our CX Platform combines customer service and conversational commerce, enabling merchants to connect with customers throughout their buying journey via AI agents. BENEFITS * Health, dental, and life insurance with national coverage provided by VTEX; * Language development incentive program (English, Spanish, Portuguese); * Flexible meal allowance; * Extended parental leaves; * Flexible work schedule and remote-first culture; * Financial assistance to build your work-from-home setup; * Wellness program;