Ops & Product Builder

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services. Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action   🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍 The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: * Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 * Ensure the day-to-day follow up and monitoring of our operations * Flag risks and opportunities In details, your missions are: * Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) * Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers * Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity * Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) * Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, … ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand  matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up:  We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and  can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope. ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B1 level range. Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: * Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries * Worked in Support functions (Customer Support, People Operations etc) * Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications * Handled event coordination ⭐️ SKILLS ⭐️ * Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members * A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! * Analytics skills, to be able to dive into our data * Highly organised with exceptional follow-up skills, with strong attention to details * Strong and structured in written and verbal communication in English as well as in French or Dutch * Able to work and learn independently in a fast-paced environment * Adaptable: you show flexibility and a strong ability to adapt to variable situations * It’s even better if you have experience in the insurance or the healthcare industry 🙌  PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Please note that we don't sponsor Visas for the operations coordinator role.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally. The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of missions our team is covering that you could lead: * Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy. * Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct. * Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress. * Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction. ⭐️ IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT ⭐️ * You have at least 10 years of professional experience in Operations management or entrepreneurship * You are fully fluent in English and Spanish or French or Dutch * You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) * You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) * You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions * You make hard prioritization calls with partial information and manage key external partnerships autonomously * You are a thought leader and implement innovative uses of AI and automation across crews * You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the E-F level range based out of France, Belgium or Spain. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? * 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. * 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Cheerz

L’ÉQUIPE Au sein de l'équipe Product de Cheerz, qui regroupe des Product Managers, des Product Designers UX/UI et des analystes QA, tu t'assures que chaque souvenir imprimé par nos utilisateurs soit à la hauteur de l'émotion qu'il suscite. Directement rattaché.e au Chief Product Officer, tu rejoins une équipe solide pour occuper un poste nouvellement créé : celui de Product Manager - Builder. Tu pilotes une squad dédiée, avec pour mission d’identifier les meilleures opportunités, de prioriser les sujets à fort impact et de transformer rapidement les idées en solutions testables. À la croisée du Product Management, du prototypage rapide et de l’automatisation, tu combines culture produit, no-code/low-code et IA générative pour réduire l’incertitude, accélérer les apprentissages et aider la squad à investir son énergie sur les sujets les plus prometteurs.    MISSIONS 1. Product management de squad Tu sais prioriser avec pragmatisme, en tenant compte de l’impact attendu, de l’effort nécessaire, des contraintes techniques et du niveau d’incertitude ; Tu assures une  collaboration fluide avec la squad et les expertises internes, Business, Design, User Research, QA, Tech, Data ;  Tu identifies les “irritants utilisateurs”, les opportunités business et les leviers d’amélioration de l’expérience ; Tu t’appuies sur la donnée, la recherche utilisateur, les retours clients, les insights métiers et ton product sense pour formuler des hypothèses solides et arbitrer entre différentes pistes ; Tu t’assures que chaque initiative Produit part d’un problème clair, répond à un objectif explicite et peut être évaluée à travers des critères de succès mesurables ;  Tu accompagnes les sujets de bout en bout, de la discovery à la mise en production, en gardant un lien fort avec les équipes Engineering, Design, QA, Data et métiers. Tu facilites les arbitrages, clarifies les décisions et veilles à ce que l’équipe avance avec un bon niveau d’alignement. 2. Discovery & Expérimentation Tu contribues aux phases de discovery en cadrant les problèmes, en identifiant les hypothèses à tester et en choisissant le bon niveau d’expérimentation. Selon les besoins, tu peux aller d’un test très simple à un prototype fonctionnel ou à un MVP plus abouti ; Tu transformes rapidement des opportunités produit en prototypes, MVP ou outils testables, afin de confronter les idées au comportement réel des utilisateurs avant d’investir en développement. Ton approche est pragmatique : tu cherches le moyen le plus rapide et le plus fiable de comprendre les besoins clients ; Tu utilises les outils les plus adaptés selon le contexte : no-code, low-code, IA générative, automatisation, prototypage rapide ou assistants de code ;  Tu es capable de produire des interfaces simples, claires et utilisables lorsque le niveau de fidélité attendu le permet. Tu sais aussi collaborer avec l’équipe Design lorsque l’expérience nécessite une exploration plus poussée, une qualité d’exécution supérieure ou une industrialisation ; Tu documentes les prototypes, les hypothèses testées, les résultats et les apprentissages afin de faciliter la prise de décision, et la reprise par la squad.  3. IA & Automatisation  Tu intègres l'IA dans tes workflows pour automatiser des processus, enrichir la discovery, produire des prototypes dynamiques ou créer des assistants qui boostent ton efficacité ;  Tu comprends les bases techniques nécessaires pour collaborer efficacement avec les développeurs, manipuler des outils connectés, comprendre une API, structurer des données simples et identifier les conditions nécessaires au passage à l’échelle d’un prototype ;  Tu effectues une veille active sur les nouveaux outils de l’écosystème product, no-code/low-code et IA, afin d’identifier les usages réellement utiles pour l’équipe et de diffuser les bonnes pratiques.   PROFIL RECHERCHE Tu as idéalement 5 à 7 ans d'expérience en Product management. Une expérience complémentaire en no-code/low-code, Product Ops ou conseil produit est un plus.  Tu as un fort product sense : tu sais identifier vite ce qui mérite d’être testé, simplifier un problème complexe et concevoir une première version utile sans sur-engineering. Tu es à l'aise avec les méthodes produit : discovery, priorisation, test, itération, mesure d'impact. Tu maîtrises un ou plusieurs outils no-code/low-code et tu sais choisir la solution la plus rapide pour tester une idée. Tu as une sensibilité UX/UI : tu sais produire des interfaces simples, compréhensibles et utilisables, en gardant le niveau de finition adapté à l’objectif d'expérimentation.  Tu comprends les bases techniques nécessaires pour collaborer efficacement avec des développeurs : API, base de données, HTML/CSS/JS, logique produit. Tu utilises déjà l'IA générative pour accélérer ton travail, prototyper, automatiser ou produire du contenu. Tu apprécies d'être challengé.e et sais remettre en question les hypothèses, y compris les tiennes, pour nourrir une culture d'apprentissage continu. Tu as une forte orientation exécution : tu es autonome, pragmatique et capable de passer rapidement de l’idée au concret, sans perdre de vue l’impact utilisateur et business. Tu sais embarquer des profils variés, Product Managers, Designers, Développeurs, Data Analysts, Métiers, autour d'une solution concrète. Ce qui fera la différence Tu as déjà créé des assistants IA, automatisé des workflows ou branché des outils via API. Tu as déjà construit et testé rapidement des MVPs avec des outils comme Lovable, Cursor, Webflow, Airtable, Retool, Make ou Zapier. Tu as une expérience dans un environnement e-commerce, consumer app ou produit B2C. Tu as déjà construit un rôle ou une pratique from scratch. Ce rôle est fait pour toi si tu t'ennuies quand ça n'avance pas, si tu préfères un prototype imparfait à un doc parfait, et si tu crois que la meilleure façon de savoir si quelque chose marche, c'est encore de le tester.