Support Team Lead

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING: You’ll lead and grow our high-performing Support team, Shared Services Center, by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability. DAY-TO-DAY IN THIS ROLE YOU’LL: * Recruit, mentor, and manage a customer-facing support team. * Provide regular feedback and hold performance reviews to ensure KPI achievement. * Lead by example in customer interactions and set ambitious service targets. * Run team engagement initiatives such as feedback sessions and workshops. * Analyze data and translate insights into clear actions for improvement. * Collaborate cross-functionally to ensure consistent tone and service across stakeholders. OUR HUMBLE EXPECTATIONS: * Previous experience leading a customer-facing team. * Strong communication skills in English. * Analytical mindset with the ability to turn data into actionable steps. * A passion for mentoring and helping others grow. * Ability to multitask and thrive in a fast-paced environment. * Hands-on, proactive, and solutions-oriented attitude. WHAT WE OFFER: * Wolt Credits * Employee Assistance Programme (EAP) * Cafeteria - SZÉP card - Wolt Magyarország Kft * Breakfast, fruits, and snacks in the office NEXT STEPS: If this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS A FULL-TIME OR PART-TIME HUNGARIAN-SPEAKING SUPPORT ASSOCIATE! ⭐ Are you a great communicator? Do you enjoy working in a fast-paced, dynamic environment? Excited to be a part of a supportive team? If your answer is “yes,” then this role might be perfect for you! 🤩 We’re looking for onsite full-time or student part-time (30 hrs/week) Support Associates who can communicate fluently in Hungarian, both in writing and speaking.  You’ll join our Support team for the Hungarian region in Budapest (Office location: 2nd district) and as part of our Country Support, you’ll be supporting Wolt countries and making a real impact every day. 💙 WHAT YOU’LL BE DOING * Assisting customers, courier partners, and venues across multiple countries via live chat and phone * Helping ensure smooth and efficient delivery operations * Working closely with the support team and other Wolt teams to continuously improve our service 🌟 WHAT WE’RE LOOKING FOR You don’t need previous customer service experience -  we’ll train you! If you do have experience, that’s a bonus, but what really matters is your attitude and eagerness to learn. You’re a great fit if you: * Communicate clearly, warmly, and with a customer-first mindset * Learn quickly, multitask with ease, and enjoy a fast-paced environment * Availability and the right to work in Hungary * You can work minimum 30 hours per week across different shift types (morning, night, weekend) as required since we operate 24/7 * You have professional working proficiency in Hungarian 🎁 WHAT YOU’LL GET BY JOINING US * Our starting salary for a 40-hour full-time position is 467,000 HUF gross per month, plus a shift allowance. The base hourly rate for students is 2,150 HUF.  * Medical insurance 🍎 - for full-timers * Wolt credits cashback benefit 💳 * Sports discounts 🚴 - for full-timers * Access to Wolt-wide training programs 📚 * Fruits, snacks and drinks at the office 🍩🥤 * A friendly, growth-oriented environment where your work truly matters 📈 🚀 READY TO APPLY? We’d love to meet you! Join us and be part of a team that’s shaping the future of support at Wolt! 💙 Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted. 😊   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day. As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country. WHAT YOU’LL BE DOING * Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment * Create a customer-obsessed culture by leading by example * Own your team’s performance, including KPIs, productivity, and service quality * Set clear performance goals and provide regular, constructive feedback * Manage daily operational needs such as shift planning and scheduling * Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations * Collaborate closely with other teams to continuously improve the overall support experience * Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed * Actively contribute as a member of the group leadership team, supporting decision-making and team success * Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset OUR HUMBLE EXPECTATIONS * Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time * Proven experience leading and managing a customer service or support team * Experience setting performance goals and delivering regular performance feedback * Ability to work full-time from the office, Monday–Friday, 09:00–18:00 * Good working proficiency in Kazakh, Russian, and English * At least 1 year of experience at Wolt or experience as a Shift Lead NEXT STEPS If you’re excited about working in a fast-growing environment, taking ownership, and being part of an ambitious and supportive team, we’d love to hear from you. Applications are reviewed on an ongoing basis, so don’t wait — apply today and remember to attach your CV.   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.