Engineering Manager, Service Platform

Engineering Manager, Software, Catalog Enrichment

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the North American leader in online grocery, and we’re building the operating system for the grocery industry so people can access the food they love and more time to enjoy it together. We’re looking for an Engineering Manager to lead our Catalog Enrichment team. This team builds the AI-native platform and pipelines that create, enrich, and maintain product attributes across a catalog of tens of millions of products  from more than 100,000 retailer locations. Catalog data is the foundation of our marketplace: when attributes are complete and accurate, search returns the right results, recommendations feel personal, and advertisers can target with confidence. In this role, you’ll lead a team of engineers building systems that blend large language models, classical inference, workflow orchestration, and human review into configurable pipelines that non-engineers can run. You’ll also own the ML-facing interfaces to catalog data, including policies that govern how attributes are sourced, shared, and licensed across downstream models and customer surfaces. You will partner closely with ML, product, operations, search, ads, and retailer teams to drive measurable impact across Instacart’s ecosystem.  ABOUT THE JOB This is a fast-paced, highly cross-functional environment. You’ll thrive if you enjoy building platforms at scale, turning ambiguity into clarity, and mentoring engineers while rolling up your sleeves on hard technical problems. * Lead, mentor, and grow a team of engineers who build the platform, pipelines, and interfaces that power catalog enrichment and ML access to catalog data. * Define and execute the technical roadmap, balancing new platform investments with reliability, observability, and developer experience for a growing user base. * Build and operate an AI-native enrichment platform that blends LLMs, classical ML, rules, workflow orchestration, and human review into pipelines non-engineers can configure and run. * Drive the evolution toward autonomous pipeline construction, where users express goals in plain language and the system assembles, evaluates, and optimizes workflows. * Own the ML-facing catalog data layer, including canonical product metadata and the policy controls that separate internal model inputs from customer-facing use cases. * Partner with ML, search, ads, commerce, and retailer teams to streamline data flows end to end and remove integration friction. * Advocate for clear, human-readable controls for source prioritization, rights management, licensing, and compliance to ensure auditable governance. * Boost developer and operator productivity via AI-assisted integration testing, investigation tooling, and on-call automation; set and meet SLAs on core attributes and model usage. * Contribute hands-on to architecture discussions, design reviews, and code reviews, especially in new or exploratory areas. ABOUT YOU MINIMUM QUALIFICATIONS * 7+ years of software engineering experience, including 2+ years managing engineers as a people leader. * Experience leading teams that build and operate production data or ML platforms, including both batch and streaming components. * Strong foundation in distributed systems, data pipelines, and workflow orchestration, with demonstrated build/buy/partner decision-making. * Ownership of data quality, coverage, or compliance commitments, with examples of frameworks and processes used to meet them. * Excellent written and verbal communication skills, including the ability to translate complex technical work for diverse audiences. PREFERRED QUALIFICATIONS * Experience with catalog, commerce, or product data platforms operating at large scale. * Hands-on experience with workflow orchestration systems (e.g., Temporal, Airflow, Flink) and running them in production. * Experience shipping applied AI/ML features in production and understanding trade-offs across LLMs, classical ML, deterministic rules, and human review. * Proven success partnering across ML, product, and operations to deliver outcomes that require alignment and shared goals. * Familiarity with data governance, rights management, and licensing controls in multi-stakeholder environments. * Experience building pipeline builders, low-code/no-code tooling, or internal platforms used by non-engineers. * Background in developer productivity tooling, including AI-assisted testing and investigation workflows. * Success operating in fast-growing environments where both the platform and team are evolving. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $196,000—$207,000 CAD

Engineering Manager, Order Experience

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working toward creating a world where everyone has access to the food they love and more time to enjoy it together. Behind every seamless order is a foundation of complex systems working in perfect coordination and the Order Experience team is at the heart of it all. The Order Experience team owns some of the most mission-critical infrastructure at Instacart, including checkout architecture, order management, and post-order quality. These systems sit at the intersection of nearly every major product initiative across the company, making this team a foundational dependency for how Instacart delivers value to customers, shoppers, retailers, and brand partners alike. We're looking for an Engineering Manager to lead this team of 8+ engineers and bring both strategic vision and hands-on technical leadership to a domain where reliability, scalability, and conversion all matter. This is a role for someone who thrives in complexity, knows how to balance long-term platform thinking with near-term shipping, and can navigate a high-volume, cross-functional environment with clarity and confidence. ABOUT THE JOB * Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. * Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. * Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. * Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. * Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow. ABOUT YOU MINIMUM QUALIFICATIONS * 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers * Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains * Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills * Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment * Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations PREFERRED QUALIFICATIONS * Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes * Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale * Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity * Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others #LI-Remote   Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $196,000—$207,000 USD

Senior Engineering Manager, Search

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the leading grocery technology company in North America, partnering with more than 1,800 retail banners to provide online shopping, delivery and pickup services from more than 100,000 stores. Search is the single most important way customers find and add products to their cart, and Cross-Retailer Search is how we help people decide not just what to buy, but where to shop. Together they sit at the top of the discovery funnel, where improvements in relevance and ranking compound directly into conversion, retailer engagement, and growth. We are standing up a dedicated Search engineering team and are looking for a seasoned engineering leader to run it. You will own the strategy and execution for Single-Retailer Search (SRS), Cross-Retailer Search (XRS), search suggestions and typeahead, and the whitelabel search we provide to Storefront Pro retailers. This is a heavily ML-weighted team operating one of Instacart's largest revenue surfaces, and one of the most exciting frontiers in applied search and ranking. ABOUT THE JOB You will lead and grow a senior team of engineers, partnering with embedded MLEs and ML leads, responsible for the relevance, ranking, and infrastructure behind Instacart Search. In this role, you will: * Own the team's technical strategy, roadmap, and goals across Single and Cross retailer search, query understanding, suggestions, Ads on Search. * Drive top-line growth while holding a strict quality bar. * Champion the use of LLMs in search. * Partner with the platform team to design and ship the next-generation search retrieval architecture, while managing the latency and reliability tradeoffs of a tier-1 surface. * Double the team's experimentation velocity by investing in evaluation, AI-native debugging tooling, and ML foundations. * Partner closely with ML, Product, Data Science, the Home and Discovery Platform teams, the Ads organization, and whitelabel retailer teams to translate ranking changes into business and retailer outcomes. * Hire, develop, and coach engineers, and build an inclusive, high-trust team culture. You'll roll up your sleeves on technical and architectural decisions as needed, while spending most of your time setting direction, removing blockers, and growing the people on your team. MINIMUM QUALIFICATIONS * 4+ years of engineering management experience leading high-performing teams, with minimum 10+ years of total engineering experience. * Direct experience building or leading search, recommendations, ranking, or other applied ML systems, as a manager or as a senior individual contributor. * Familiarity with modern retrieval techniques, including neural/semantic retrieval, ANN, and LLM-based query understanding or re-ranking. * Strong technical depth across machine learning and large-scale distributed/backend systems; able to set direction with and earn the trust of staff-level engineers. * A track record of driving complex, cross-functional technical programs from strategy through launch while holding a high bar for quality and reliability. * Demonstrated product and business judgment: able to connect modeling and ranking decisions to metrics like conversion and revenue, and to reason through tradeoffs (e.g., relevance vs. latency, organic vs. ads). * Strong communication and stakeholder skills; comfortable bridging technical and non-technical partners. PREFERRED QUALIFICATIONS * Experience with ranking and personalization at scale: multi-stage rankers, multi-task deep models, embeddings, and real-time/session-based features. * Experience operating low-latency, high-throughput services with strict SLAs, including on-call and reliability ownership. * Experience leading a 0→1 or ambiguous product area, and driving alignment across teams where ownership boundaries are still forming. * Experience working with LLMs in production, and with experimentation/A-B testing infrastructure. * Exposure to two-sided marketplaces, e-commerce, or ads-adjacent ranking problems. #LI-Remote   Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $229,000—$241,500 USD