Senior User Research Manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍London/Cardiff/UK Remote | 💰£110,000-£150,000 + equity + Incentive Awards tied to your performance + Benefits  ✨   About the team⭐ Core Banking's mission is to make everyday money magical for everyone. We're responsible for the products millions of customers rely on every day — from current accounts, joint accounts and accounts for kids and teens, through to money management, budgeting, and our paid subscriptions. These are some of Monzo's most loved experiences, and they're at the heart of how customers interact with us. As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders. 🔑You’ll play a key role by... You'll be responsible for both people leadership and strategic research leadership. This includes: * Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas. * Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business. * Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets. * Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team. * Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions. * Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality. * Creating an environment where researchers can balance methodological rigour with the speed needed to build great products. 🤩 We’d love to hear from you if… You have experience with: * Leading senior researchers and/or research managers within a complex product organisation. * Shaping and influencing product strategy through research at both organisational and executive level. * Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative. * Navigating complex stakeholder environments where different teams have competing priorities, metrics and timelines. * Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy. * Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations. * Building alignment across large organisations and landing new ways of working with multidisciplinary teams. * Coaching research leaders while maintaining a high quality bar across multiple teams. * Making thoughtful trade-offs between research depth, pace and business impact. 🙌 What’s in it for you 💰 £110,000 - £150,000 ➕ Incentive Awards tied to your performance. ✈️ We’ll help you relocate to the UK.  ✅ We can sponsor your visa.  📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)  ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.  📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.  ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Recruiter call (30 minutes): A conversation with one of our recruiters to learn more about your background, motivations, and what you're looking for next, while giving you the opportunity to learn more about Monzo and the role. Leadership & Ways of Working (45 minutes): We'll explore your leadership experience, approach to research strategy, and how you raise the research quality bar. Final loop (Total 1hr 30 - 2 hours): Two interviews covering Managing Teams & People and Leadership & Impact, where we'll discuss your approach to developing research leaders, building high-performing teams, influencing strategy, and driving organisational impact. This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!  We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. #LI-LG1  #LI-Remote ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. POSITION DESCRIPTION: As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.   IN THIS ROLE, YOU’LL GET TO: * Lead research operations and panel management for beta programming * Work collaboratively across multiple teams to empower Okta staff to carry out impactful research * Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects * Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques * Develop internal activities that help cultivate Okta’s broader user research culture and community * Help teams access relevant knowledge through reviews of past research * Support cross-functional team members to analyze, share, and store their findings and insights * Grow your colleagues’ research skills and competencies through training workshops, presentations and documentation  * Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations * Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers * Ensure compliance with ethical research standards as well as privacy policies and regulations * Contribute to the continuing improvement of our research systems, such as our participant panel and research repository * Manage and maintain a database of existing and prospective research participants, proactively building out our panel of participants as needed * Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects * Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively QUALITIES THAT WOULD MAKE YOU A GREAT CANDIDATE FOR THIS ROLE: * 5+ years of experience working in research or operational programming roles * A holistic and collaborative approach to solving problems * Proactive approach to making research a team sport   * A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects * Experience building or managing beta and/or early release evaluation programs * Experience managing research panels and/or participant communities * Knowledge of best practices for leveraging AI tooling, such as Claude and Gemini, to improve efficiency and streamline processes * Knowledge of the practices and impacts of inclusive research and design approaches * Creativity in supporting challenging research recruitments  * Strong organizational and multitasking skills to manage multiple research programs simultaneously * Strategic thinking and the ability to align research operations initiatives with organizational goals * Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders * Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research) * Project management and/or operational expertise to ensure programs are sustainable, scalable and delivered within constraints * Comfortable with ambiguity and possess a desire to overcome obstacles * A curious mind, a quick learner with a bias for action, and an attention to detail * An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported EDUCATION Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience #LI-MM #LI-Hybrid P25191_3462485 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $118,000—$162,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.