Agente Comercial / Customer Experience Agent

Sr. Product Manager - Agentic Security

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ABOUT THE ROLE We are seeking a Senior Product Manager to drive the vision, strategy, and execution for a key product area within the Auth0 Identity Security product line, with a focused mandate on the rapidly evolving domain of Agentic Security. This role sits at the intersection of product strategy, cross-functional leadership, and agile execution — requiring someone who can both shape long-term direction and deliver with precision. We are the team that builds solutions that protect our customer’s Auth0 environments. Our group delivers features such as attack protection, bot detection, adaptive MFA, identity security for AI Agents and related analytics / insights on the effectiveness of our solutions in thwarting attacks from bad actors. The ideal candidate brings direct, hands-on experience in agentic security product management, with a deep understanding of how AI agents are built, orchestrated, and secured. This includes practical knowledge of agentic workflows, MCP servers, agentic tooling, and their use through productivity applications such as Claude Code. A core focus of this role is runtime security & AI agent classification: building real-time detection, behavioral analysis, and protection capabilities for agentic systems. The successful candidate will have command of the OWASP Top 10 for Agentic AI attack vectors and mitigations, and will bring experience in identifying and responding to threats such as prompt injection, agent intent anomalies, and rogue agent detection — including scenarios where an agent may have been compromised or infiltrated. Beyond agentic-native threats, this role demands strong fluency in fraud and risk mitigation, spanning both traditional and emerging attack surfaces. This includes a depth of knowledge across classic vectors — Account Takeover (ATO), resource draining, and fraudulent account creation — as well as their evolving equivalents in multi-agent and autonomous system environments. KEY RESPONSIBILITIES * Product Strategy & Roadmap: Define and champion a clear product strategy and roadmap, utilizing data-driven prioritization methods to maximize customer value and business impact. Manage inputs from diverse cross-functional stakeholders. * Customer Experience: Drive customer research (surveys, interviews, data analysis) to identify top opportunities, optimize the end-to-end customer journey, and ensure product value realization. * Experience Design: Partner with Product Design on prototypes, wireframes, and concepts, continuously improving the usability of both the UI and APIs for technical and business audiences. * Agile Execution & Delivery: Maintain active, daily collaboration with engineering teams. Write clear user stories, scope work for sprints, and actively participate in Agile cadences. Proactively solve problems and manage ambiguity to ensure on-time delivery. * Performance Optimization: Drive continuous data analysis and insights into customer adoption. Establish clear hypotheses and baselines for feature launches, then track progress toward strategic targets and drive continuous product iteration based on learnings. * Commercial Growth & Value: Partner closely with Product Marketing to run targeted customer campaigns. These efforts will drive trial conversions, accelerate Product-Led Growth (PLG) motions, boost retention, and increase high-value usage and adoption. * Go-to-Market: Proactively monitor the competitive landscape to identify gaps and differentiators. Partner with Product Marketing and pre-sales engineering to refine product positioning, develop engaging customer value messaging, and craft supporting content (blogs, webinars). * Field & Customer Engagement: Actively engage with the field organization (Sales, Solutions Engineering, Technical Account Managers) to build deep knowledge of the voice of the customer. Drive customer conversations during pre-sales, renewals, and at key events to gather feedback and support adoption. * AI-Powered Productivity: Drive efficiency and strategic insight by leveraging AI tools for high-value activities, including prototyping, synthesizing customer insights, accelerating competitive and market analysis, and rapidly generating high-quality product documentation. REQUIRED QUALIFICATIONS * AI Agent Experience:  Significant product experience with AI Agent creation, orchestration and the use of MCP (Model Context Protocol) servers for exposing context, tools, and resources to agents. Ability to use this experience to define how Auth0's should securely authenticate, authorize, and monitor non-human AI principals at runtime. * Agentic Threat Remediation: You have a strong command of the OWASP Top 10 for Agentic AI, and can articulate how each attack class manifests in real-world agentic deployments. You bring direct experience identifying, triaging, and driving remediation of agentic threats, with particular depth in: prompt injection attacks, agent intent anomalies, and rogue agent detection.  * Product Management Experience:  5-8 years of experience in Product Management, whether from startup or high-growth company environments.  * Education: An Undergraduate and/or Masters Degree in Computer Science, Engineering, Information Systems or a related technical field. * General Security Industry Experience: Prior working experience in the security, fraud or compliance industries with foundational knowledge of Identity and Access Management (IAM/CIAM) concepts (e.g., OAuth 2.0, OpenID Connect, SSO, MFA, RBAC) and/or familiarity with compliance frameworks relevant to identity security (e.g., GDPR, CCPA, SOC 2). * Communication: Excellent communication skills (presentation, verbal, and written) and a highly collaborative approach, working with cross-functional stakeholders across the organization. * Enterprise Software: Demonstrated experience in delivery of global, enterprise software across all aspects of the product lifecycle. * Results Driven: A clear history of being outcome-driven and achieving tangible business results through the successful delivery of products, features, or capabilities that you have owned. * Problem Solving: Keen analytical, problem-solving, and decision-making abilities, with a proven capacity to formulate effective action plans even when faced with incomplete, conflicting, or ambiguous inputs. * Entrepreneurial: Bring an entrepreneurial mindset and a strong intellectual curiosity that drives you to learn and delve deeply into both business and technical aspects of this role. * Agile Development: Deep experience working successfully with engineering teams in an Agile development environment, including scoping, sprint planning, and backlog management and prioritization.   #LIHybrid #P-1164.1  Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $146,000—$218,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Sr Partner Solution Engineer

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.   AREAS OF OWNERSHIP:  * Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases * Lead technical discovery and translate business needs into scalable AI agent solutions * Support POCs, demos, and technical validations to drive successful deal progression * Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs * Build partner capabilities over time to independently drive high-quality opportunities * Partner closely with Sales and Partnerships to support partner-led and co-sell motions * Shape solution design to align technical feasibility with customer and commercial goals * Communicate complex technical concepts clearly across technical and business audiences * Drive technical win conditions throughout the deal lifecycle * Build and maintain strong relationships with strategic and emerging partners * Identify and develop expansion opportunities across use cases, customers, and regions * Act as a bridge between partners and internal teams (Sales, Product, Customer) * Support development of scalable enablement assets and best practices * Capture and translate partner and customer feedback into actionable product insights * Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy * Collaborate cross-functionally to refine messaging, positioning, and solution approach * Contribute to scaling Parloa’s partner ecosystem as a core growth channel   WHO YOU ARE: * You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software * You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture) * You can balance hands-on technical depth with high-level solution storytelling and business value articulation * You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes * You are a strong communicator who can engage both technical audiences and senior business stakeholders * You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams NICE TO HAVE: * Experience working with technology or services partners in a pre-sales or enablement capacity * Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains * Knowledge of Salesforce (SFDC) or other CRM tools * Background in digital transformation or CX optimization initiatives   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Customer Marketing Lead

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6,000 software sellers in 245 territories globally. The role: We’re hiring a Customer Marketing Lead to own Paddle’s customer storytelling, advocacy, and community-building efforts, supporting both our PLG and sales-led motions. This role turns customer success into scalable proof, and customer engagement into long-term advocacy that drives acquisition, conversion, and expansion. You’ll develop high-impact customer stories, commercial insights, and references, while also building community connections that fuel events, ABM, campaigns, and content. Crucially, you’ll act as a conduit for customer insights, capturing and surfacing key feedback themes from our most engaged customers to influence GTM strategy, messaging, and product development. You’ll operate across marketing, sales, product, and customer success to ensure that the voice of our customer is not only heard but leveraged to accelerate growth. What you'll do: * Customer Proof Points: Build and maintain a library of case studies, quotes, short-form stories, and stat packs to support GTM campaigns, PLG sign-up flows, and sales conversations. * Sales & PLG Story Enablement: Create and map proof points for both deal support and scaled motions. Deliver tailored stories for different personas, stages, and regions. * Reference & Advocacy Program: Stand up a system to track, manage, and activate customer references and advocates across sales, marketing, and product initiatives. * Customer Insights & Feedback Loops: Conduct interviews, surface patterns, and share insights with Product Marketing, Growth, and Revenue Marketing to sharpen ICP understanding, campaign messaging, and product prioritisation. * Event & Campaign Activation: Recruit customers for panels, webinars, advisory groups, or peer-to-peer moments as part of events, campaigns, or outbound ABM plays. * AI-Enabled: Use AI tools to accelerate opportunity identification and increase the velocity of storytelling at scale. WHERE YOU’LL COLLABORATE * Revenue Marketing: Provide proof points that strengthen GTM narratives, campaigns, and thought leadership programs. * Product Marketing: Align customer stories with key personas, use cases, and positioning themes for both motions. * Demand Gen & ABM: Support targeted campaigns with customer stories and references by vertical, segment, or account tier. * Growth: Surface stories that resonate with PLG users and support conversion across onboarding, feature adoption, and lifecycle messaging. * Customer Success: Partner to identify happy customers, manage outreach, and maintain long-term relationships with top accounts. * Sales & SDRs: Deliver reference content, customer logos, and customer call opportunities that improve close rates and accelerate deals. We'd love to hear from you if you have: * 7-10+ years of experience in customer marketing, lifecycle marketing, or closely related B2B SaaS disciplines, with clear ownership of post-sale outcomes such as adoption, retention, or expansion * A track record of building and scaling programs that demonstrably improve advocacy, product adoption, and customer engagement not just content libraries or asset counts * Deep expertise in post-sale lifecycle strategy: you understand the customer journey from onboarding to renewal and know how marketing can influence outcomes at every stage * Demonstrated ability to define strategy, set direction, and influence senior stakeholders across Product, CS, and Revenue * A data-driven mindset with experience setting program KPIs tied to NRR, adoption, and retention using analytics, product signals, and behavioural data to prioritise activity and report ROI to senior leadership * Exceptional marketing writing and storytelling skills: you can craft a compelling customer narrative as readily as you can design a retention strategy * * Experience leading or mentoring marketing practitioners and raising the quality bar within a function * * A genuinely AI-native approach to the craft: you actively use AI tools and agents in your day-to-day work and have strong opinions about how they should reshape customer marketing from research and writing to personalisation and signal monitoring * * Experience building or deploying AI-powered workflows within a marketing function: content generation pipelines, automated insight synthesis, agent-assisted lifecycle triggers, or similar * * Comfort working with emerging agentic tools and the ability to evaluate, embed, and champion new AI capabilities as the landscape evolves * * A customer-centric mindset and genuine ability to build trusted, long-term relationships with senior customer stakeholders, including executive sponsors and champions * Bonus: Experience in a dual-motion SaaS business (PLG + sales-led) with exposure to both self-serve and commercial customer marketing Everyone is welcome at Paddle At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together.   Our Values Paddle Together - "None of us, is as smart as all of us" Paddle Simply - "Simple can be harder than complex: you have to get your thinking clean to make it simple" Paddle for others - "We can realise our wildest dreams, so long as we help enough other people to realise theirs"   Why you'll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.