Sr Partner Solution Engineer

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: As a Sr Partner Delivery Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world.   AREAS OF OWNERSHIP: * Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes * Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders * Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions * Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact * Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies * Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes * Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews * Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering * Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards * Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts * Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks * Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively * Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements   WHAT SUCCESS LOOKS LIKE * You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact * Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams * You operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners, driving accountability, operational clarity, and long-term value realization * You identify and unlock growth opportunities by helping partners expand successful AI and CX initiatives across additional business units, regions, and enterprise use cases   WHO YOU ARE: * You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles * You have experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations * You have a proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners * You have a strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations * You understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations * You are comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals * You have strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams alike * You bring operational rigor, strong ownership, and attention to detail while thriving in fast-moving, ambiguous environments * You are highly collaborative and proactive, with the ability to influence without direct authority * You are comfortable balancing strategic relationship management with hands-on execution and operational problem solving * You have strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions * You have exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact * You understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value NICE TO HAVE: * Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms * Experience supporting multi-region enterprise accounts and global delivery programs * Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions * Experience building or scaling partner programs, enablement frameworks, or delivery methodologies   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $120,000—$150,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa’s delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team.   AREAS OF OWNERSHIP ENTERPRISE DELIVERY LEADERSHIP * Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments * Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare * Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams * Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling * Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders CUSTOMER & STAKEHOLDER MANAGEMENT * Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders * Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria * Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions * Manage customer escalations and maintain delivery momentum across complex, high-visibility programs * Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities TECHNICAL & CROSS-FUNCTIONAL COORDINATION * Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness * Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution * Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment * Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners * Ensure technical and operational dependencies are aligned across all delivery workstreams DELIVERY EXCELLENCE & OPERATIONAL RIGOR * Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity * Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes * Ensure compliance, security, and data governance requirements are incorporated into delivery planning * Mentor junior TPMs and help establish scalable delivery best practices across the broader organization   WHAT SUCCESS LOOKS LIKE * Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes * Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs * Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success * Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow   WHO YOU ARE * 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations * Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams * Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs * Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies * Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams * Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments * Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum * Experience mentoring junior team members or helping establish scalable delivery processes and governance standards NICE TO HAVE * Experience with conversational AI, LLMs, or enterprise AI deployments * Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya * Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning * PMP, Scrum Master, Agile, or related certifications * Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs * Passion for AI tooling, operational excellence, and delivery process optimization   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$170,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically.    What you’ll do: * Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations * Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them * Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners  * Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end * Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction * Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc. * Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery * Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available * Collaborate closely with Product Management and Engineering teams to develop and  tailor products according to specific partner requirements * Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery * Define the tools, processes, and documentation frameworks the team operates within * Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work * Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops   What we’re looking for: * 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform * Experience leading technical partner/client calls  * Experience integrating external APIs at scale using SDK's or writing custom client code * Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language * Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team * Bachelor’s degree in a relevant field or equivalent experience   Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.   In-Office Requirement Statement: * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times per month and therefore needs to be in a commutable distance from one of the following offices: Dublin.   #LI-HYBRID  #LI-JD1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. Location based applicants €79.337—€138.840 EUR Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.