Sales Advisor - South Coast Plaza Costa Mesa

Sales Advisor - Costa Mesa (Store opening)

Polène

MAISON POLÈNE Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story; join us in our new South Coast Plaza boutique in Costa Mesa and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. ABOUT THE ROLE As a member of our South Coast Plaza boutique team, you will bring to life the distinctive Polène universe, attracting a high-end, local and international clientele. This position is ideal for those who are passionate about luxury leather goods and committed to delivering exceptional service every day. Our Costa Mesa boutique requires experienced individuals capable of exceeding the expectations of discerning customers while contributing to the success of one of the most prestigious shopping destinations in the United States. Key Responsibilities CREATING THE POLÈNE EXPERIENCE * Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return. * Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell. * Offer personalized and attentive experiences by identifying customer needs and embodying Polène’s service standards. * Encourage additional sales by mastering and communicating our services during and after each purchase. * Drive brand loyalty through strategic clienteling, maintaining a detailed digital client book to provide personalized outreach and styling advice that extends the relationship beyond the boutique visit. CASH MANAGEMENT & OPERATIONAL SUPPORT * Manage opening and closing procedures for registers and accurately process transactions. * Support CRM initiatives through client follow-up and contribute to daily boutique reporting. * Maintain the boutique’s presentation, including merchandising, sales floor organization, and collaboration with the stock team to support inventory and storage. BOUTIQUE OPENING & CLOSING * Prepare the boutique before opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials. * Complete end-of-day closing procedures: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music. What We’re Looking For * Minimum 3 years’ experience working with high-end, local and international clientele in a luxury or leather goods retail setting. * Deep appreciation for craftsmanship and leather goods, with a passion for sharing this expertise with clients. * Strong team player with a collaborative and positive spirit. * Personable, with excellent interpersonal skills and the initiative to cultivate meaningful client relationships. * Exceptional service orientation with rigor, proactivity, and meticulous attention to detail. * Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment. * Fluency in English required; additional language proficiency is a plus. * Availability to work 40 hours per week, including weekends and peak retail periods. Compensation & Benefits * Competitive hourly wage: $23–$27, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Monthly + quarterly performance bonuses. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you are passionate about luxury leather goods and aspire to deliver an extraordinary customer journey, we invite you to apply and become part of the dynamic Polène team. Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

Sales Manager - Costa Mesa

Polène

Maison Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. About the Role Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Floor Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience. Our South Coast Plaza location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance. Key Responsibilities BUSINESS DEVELOPMENT * Support the achievement of daily, weekly, and monthly sales targets. * Deliver exceptional client service and represent Polène’s craftsmanship and brand story. * Build strong client relationships and support clienteling initiatives. * Assist in identifying opportunities to strengthen client engagement and retention. STORE OPERATIONS * Supervise daily activities on the sales floor and ensure smooth boutique operations. * Maintain visual merchandising standards and overall store presentation. * Support stock awareness and collaborate with the stock team to ensure product availability. * Assist with store opening and closing procedures. * Ensure all service standards and operational procedures are followed consistently. TEAM LEADERSHIP * Support and guide Sales Advisors in delivering exceptional service. * Provide coaching on product knowledge and client engagement techniques. * Participate in daily team briefings and communicate sales goals. * Promote a positive, collaborative working environment. What We're Looking For * Minimum 2–4 years of experience in luxury or premium retail. * Previous supervisory or team lead experience preferred. * Strong interpersonal and communication skills. * Passion for luxury retail and customer service excellence. * Ability to motivate and support a team in a fast-paced environment. * Fluent in English; additional languages are a plus. Compensation & Benefits * Competitive hourly range $29 - $32, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Monthly + quarterly performance bonuses. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in Costa Mesa! Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

Retail Sales Associate, Maje, South Coast Plaza

SMCP

SMCP - Sandro, Maje, Claudie Pierlot PT Sales Associate at SMCP (Maje)  Location: Maje, South Coast Plaza At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.  Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.  At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!  As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. From assisting with wardrobe selections to creating an inviting and inclusive shopping environment, you’ll play a key role in inspiring confidence and self-expression through style.  In this role, you’ll also contribute to the daily operations of the store, ensuring seamless efficiency on the sales floor and behind the scenes. Whether you’re maintaining visual standards, supporting your colleagues, or sharing your deep knowledge of our exclusive collections, your contributions will shape a dynamic and engaging shopping experience.  What You’ll Do:   Client Experience & Styling  * Create a welcoming, elevated shopping experience with expert fashion advice.  * Style clients with personalized wardrobe selections and full-range product recommendations.  Client Relationships & Loyalty  * Build and maintain a client book, fostering long-term relationships.  * Encourage repeat visits through personalized follow-ups and exclusive offers.  Brand Education & Engagement  * Share insights on collections, craftsmanship, and brand heritage.  * Guide clients through their shopping journey, ensuring a meaningful brand connection.  Store Operations & Visual Merchandising  * Support daily operations, including visual merchandising and floor maintenance.  * Ensure stock is replenished and the store remains organized and inviting.  Sales & Team Collaboration  * Drive sales, achieve personal and team goals, and support a thriving workplace culture.  * Work closely with the team to create a motivating, results-oriented environment.  Customer Service & Problem Solving  * Address customer concerns professionally, ensuring satisfaction and long-term loyalty.  * Provide solutions that enhance the overall client experience.  Who You Are:  * 1+ years of customer service or retail experience, preferably in a fashion-forward environment.  * Passionate about styling, fashion, and delivering an exceptional client experience.  * A strong communicator—friendly, engaging, and skilled at building relationships.  * A team player with a positive, solution-oriented mindset.  * Social media savvy (a plus, but not required).  * Adaptable and flexible to thrive in a fast-paced retail setting.  * Flexible availability, including evenings, weekends, and holidays, is required  Join a Career That Fits Your Life:  At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.  Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.  We know that balance and well-being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.  Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.  At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.    Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!      CALIFORNIA COMPENSATION RANGE $18—$20 USD