Stock Manager - Costa Mesa

Store Manager - Costa Mesa

Polène

POLÈNE Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. Be part of the next chapter of the Polène story as we prepare to open our Costa Mesa boutique in South Coast Plaza this fall. ABOUT THE ROLE Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. By applying for this role, you’ll begin a journey defined by your love for luxury leather goods and unwavering dedication to exceptional service. Our South Coast Plaza location requires experienced leaders who consistently deliver memorable experiences to discerning customers. KEY RESPONSIBILITIES BUSINESS DEVELOPMENT * Proactively drive sales revenue and implement action plans to boost performance and collaboration. * Represent Polène’s excellence and champion our products in-store. * Deliver and maintain an exceptional customer experience. * Identify and act on market opportunities to attract new customers. * Champion the implementation of premium CRM best practices. STORE MANAGEMENT * Collaborate with headquarters teams to drive operational and strategic excellence in-store. * Assist with stock management, working closely with the stock team, and ensure clear communication with the Procurement Officer. * Enhance customer service processes such as repairs, warranties, returns, and exchanges to optimize efficiency and satisfaction. TEAM MANAGEMENT * Foster a collaborative, positive working environment, embodying the DNA of Maison Polène. * Work with the Retail Excellence and Training Manager to identify and address team training needs. * Optimize staff management and scheduling to ensure seamless store operations. * Participate in recruiting, onboarding, and training new employees. * Inspire, challenge, and engage the team through dynamic daily briefings and ongoing motivation. WHAT WE'RE LOOKING FOR * Minimum 5 years’ Store Manager experience with a luxury brand. * Strong leadership and team management skills: a natural motivator, able to unite and inspire others. * Demonstrated abilities in business development, performance management, and organization. * Fluent in English; additional language skills are a plus. * Proficient in Microsoft Office and Google Workspace. COMPENSATION & BENEFITS * Competitive salary range $85,000-$90,000, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Monthly + quarterly performance bonuses. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in Costa Mesa! Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

Sales Manager - Costa Mesa

Polène

Maison Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. About the Role Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Floor Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience. Our South Coast Plaza location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance. Key Responsibilities BUSINESS DEVELOPMENT * Support the achievement of daily, weekly, and monthly sales targets. * Deliver exceptional client service and represent Polène’s craftsmanship and brand story. * Build strong client relationships and support clienteling initiatives. * Assist in identifying opportunities to strengthen client engagement and retention. STORE OPERATIONS * Supervise daily activities on the sales floor and ensure smooth boutique operations. * Maintain visual merchandising standards and overall store presentation. * Support stock awareness and collaborate with the stock team to ensure product availability. * Assist with store opening and closing procedures. * Ensure all service standards and operational procedures are followed consistently. TEAM LEADERSHIP * Support and guide Sales Advisors in delivering exceptional service. * Provide coaching on product knowledge and client engagement techniques. * Participate in daily team briefings and communicate sales goals. * Promote a positive, collaborative working environment. What We're Looking For * Minimum 2–4 years of experience in luxury or premium retail. * Previous supervisory or team lead experience preferred. * Strong interpersonal and communication skills. * Passion for luxury retail and customer service excellence. * Ability to motivate and support a team in a fast-paced environment. * Fluent in English; additional languages are a plus. Compensation & Benefits * Competitive hourly range $29 - $32, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Monthly + quarterly performance bonuses. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in Costa Mesa! Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

Assistant Store Manager - Costa Mesa

Polène

Maison Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. About the Role Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Assistant Store Manager, you will support the Store Manager in leading the boutique, ensuring exceptional customer experiences while driving commercial performance and operational excellence. Our South Coast Plaza location requires experienced retail leaders who thrive in luxury environments and who are passionate about team development, client engagement, and delivering memorable experiences for discerning customers. Key Responsibilities BUSINESS DEVELOPMENT * Support the Store Manager in driving sales performance and achieving store revenue targets. * Represent Polène’s excellence and promote the brand’s products and craftsmanship on the sales floor. * Deliver and maintain an exceptional customer experience that reflects Polène’s luxury standards. * Support the development of long-term client relationships and clienteling initiatives. * Assist in implementing CRM best practices to strengthen customer loyalty. * Identify opportunities to grow the client base and enhance in-store engagement. STORE MANAGEMENT * Support daily store operations and ensure adherence to company policies and procedures. * Collaborate with headquarters teams to maintain operational and strategic excellence in-store. * Assist with stock management in coordination with the stock team and Procurement Officer. * Support customer service processes including repairs, warranties, returns, and exchanges. * Ensure the boutique maintains exceptional visual merchandising and presentation standards. TEAM MANAGEMENT * Lead by example on the sales floor and embody the values of Maison Polène. * Support coaching and development of the boutique team. * Assist with staff scheduling and ensure appropriate sales floor coverage. * Participate in recruiting, onboarding, and training new employees. * Support daily team briefings and help motivate the team to achieve store goals. What We're Looking For * Minimum 3–5 years of retail leadership experience, preferably with a luxury brand. * Strong leadership and team management skills. * Demonstrated abilities in sales performance management and client development. * Passion for delivering elevated customer experiences. * Excellent organizational and communication skills. * Fluent in English; additional language skills are a plus. * Proficient in Microsoft Office and Google Workspace. Compensation & Benefits * Competitive salary range $66,500–$72,800, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental & vision insurance with employer contributions. * 401(k) plan. * Monthly + quarterly performance bonuses. * Paid Time Off, including vacation and sick time. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits, for transit (pre-tax, where applicable). * Opportunities for growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in Costa Mesa! Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.