Operations Lead

Operations Lead

Napoleon Sports & Casino

Stap binnen in de bruisende wereld van Napoleon Sports & Casino, waar we niet alleen het landschap van iGaming, sportsbetting en interactief entertainment vormgeven, maar ook de toekomst van carrières. Terwijl we als onderneming onze grenzen verleggen en nieuwe talenten verwelkomen, bereikt onze ambitie nieuwe hoogtes. In for a thrill? Bekijk onze nieuwe uitdaging: Als Operations Lead speel je een sleutelrol in het draaiende houden en continu verbeteren van onze Core Operations. In deze rol ben jij de drijvende kracht achter de dagelijkse operationele prestaties en zorg je ervoor dat onze belangrijkste customer journeys en operationele processen stabiel, efficiënt en voorspelbaar verlopen. Je werkt nauw samen met verschillende interne teams en externe partners en zorgt voor een sterke operationele structuur rond onder andere payments, onboarding & access, KYC-processen, incident management, vendor governance en operationele projecten. Met jouw gestructureerde aanpak en sterke ownership zorg je ervoor dat processen niet afhankelijk zijn van individuele personen, maar draaien op een duidelijke cadans, meetbare KPI’s en een sterke opvolging van acties. JOUW VERANTWOORDELIJKHEDEN: * Je bewaakt en optimaliseert de dagelijkse prestaties van onze payment flows, zowel voor deposits als withdrawals, en werkt actief aan het verminderen van failures en terugkerende issues. * Je beheert escalaties met payment providers en andere externe partners en zorgt voor duidelijke opvolging, SLA’s en structurele verbeteringen. * Je coördineert het volledige incident management proces, van triage en communicatie tot opvolging en post-incident reviews, en zorgt ervoor dat acties ook effectief worden afgerond. * Je analyseert operationele data en vertaalt inzichten naar concrete verbeterinitiatieven die bijdragen aan stabielere en efficiëntere customer journeys. * Je optimaliseert processen rond onboarding, login/access en KYC-verwerking, met focus op SLA’s, throughput en het verminderen van frictie voor klanten. * Je werkt nauw samen met Product, Tech, Compliance en andere stakeholders om operationele verbeteringen te implementeren en te zorgen voor een vlotte operationele lancering van nieuwe processen of wijzigingen. * Je beheert de samenwerking met externe partners en vendors, monitort hun prestaties en zorgt voor duidelijke escalatie- en opvolgingsprocessen. * Je leidt operationele projecten en implementaties, bewaakt de voortgang en zorgt voor duidelijke scope, prioriteiten en opvolging van actiepunten. * Je organiseert en leidt de wekelijkse operations reviews waarin KPI’s, incidenten, escalaties en verbeterinitiatieven worden opgevolgd. * Je zorgt voor duidelijke documentatie, processen en runbooks zodat het team efficiënt en gestructureerd kan werken. * Je coacht en ondersteunt de Operations Specialist en draagt bij aan een cultuur van ownership, samenwerking en continue verbetering binnen het operations team. JOUW WINNAARS PROFIEL: * Minstens 3 jaar ervaring in operations binnen een hoog transactionele of gereguleerde omgeving (bijv. iGaming, fintech, payments of e-commerce) * Ervaring met payment operations en PSP-ecosystemen * Ervaring met incident management en root cause analysis * Sterk analytisch vermogen en ervaring met het werken met operationele KPI’s * Ervaring met het beheren van projecten, prioriteiten en operationele verbeterinitiatieven * Sterke stakeholder management skills en ervaring met samenwerking met Tech, Product, Compliance en externe partners * Proactieve mindset, ownership en het vermogen om gestructureerd te werken in een dynamische omgeving Nice to haves: * Ervaring met KYC-processen en compliancevereisten * Kennis van tools zoals Zendesk of gelijkaardige serviceplatformen * Interesse in of ervaring met operationele data en automatisering * Ervaring in een omgeving waar operations nauw samenwerkt met Customer Service of VIP teams ONS AANBOD: In ruil voor jouw toewijding en expertise bieden we een uitdagende carrière in een unieke, dynamische omgeving. Bij ons krijg je een aantrekkelijk salarispakket met diverse extralegale voordelen zoals een bedrijfswagen, performance bonus, evenals ruime kansen en doorgroeimogelijkheden. Ons hoofdkantoor is gevestigd in Aalst, tussen Brussel en Gent. Als onderdeel van de Superbet Group zijn we bij Napoleon Sports & Casino niet te stoppen. Onze ambitieuze groeiplannen bieden onze medewerkers uitdagende kansen om bij te dragen aan de uitbreiding en de toekomst van onze onderneming.

Operations Lead - Tennis

Hawk-Eye Innovations

Operations Lead 🎾Hawk-Eye Tennis 📍Location: UK Based - Approximately 90% Office/Remote, 10% on-site 📝Contract: Permanent, Full Time 💰Salary: £32,070 - £36,620 depending on experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. 📋Responsibilities * Owner of our staffing process and communication, both internally and externally. * Maintain operational scheduling commitments and own the scheduling framework for tennis. * Lead planning and resourcing staff for Tennis events , establish strong operational teams based on service delivery requirements, to hand over to Project Managers for each event. * This includes coordinating with the SP Operations and Production Manager to ensure effective cross-utilisation of staff across both functions. * Own and improve processes for annual leave, work from home, T&D days & kit maintenance. Identify opportunities for process improvement. * Coordinate casual staff and work with HR to raise contracts & approve expenses. Alongside Operations team and tennis management team define strategies, delivery models and processes to drive consistent, high quality service delivery. * Work with Training and Development Manager / Lead, drive progression and development of new and existing staff through development pathways. * Regular coordination with Operations Managers across Tour Sports/regions to resource “external” staff creatively and efficiently. * Contribute to a sustainable working model to ensure that working commitments are balanced and practical, leading to increased operator experience and staff retention. * Active role in Operations team, supporting the Operations Manager in day to day tasks and working to establish robust processes for service delivery across a range of projects. 📝Expectations * Efficient and cost-effective planning of staffing movements. * Both calculating appropriate rig, operational and derig allocations of teams across our events. And the Iterative review of staffing efficacy across events, contributing to a streamlined operational model across the tours. * Quantitative analysis of staff utilisation, development and retention. * Cost and time efficiencies found through effective planning. * Implementation and management of staff development programs. * Increased efficiency of delivery, opening up wider opportunities for new event (i.e. Can we find an operational model where HE Live at Challenger Events becomes viable?). * Ability to confirm staffing capacity for event delivery long term when presented with new business opportunities. ⚒️Skills, Knowledge and Expertise * Problem solving mindset. * Ability to pivot when operational situations change. * Strong organisational skills, effective time management, and resilience. * Strong ability to liaise with Team Managers, Senior members of the team, Project Managers to plan and ensure that operations directives are achieved. * Displaying leadership qualities and relied upon for operational excellence. * Excellent communication both up and down the department. * Ability to show balance & reason. * Willingness to make decisions from a team and business point of view. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!

Operations Lead, e-Commerce

Unknown Employer

The Operations Category Lead assists the e-Commerce Supervisor and Department Leads in the efficient operation of Goodwill SoCal’s production activities within an assigned category by providing day-to-day operational oversight of Associates. This role ensures established goals related to sales, order fulfillment, customer service, safety, payroll, and expense control are met through consistent execution of operational workflows, marketplace standards, and adherence to Goodwill Southern California policies and values.   What you'll do:   Operations & Fulfillment Quality Control * Maintains working knowledge of assigned category level e-commerce operations workflows, including order processing, shipping, and fulfillment activities. * Perform routine checks to ensure order accuracy, proper packing, and adherence to established fulfillment and marketplace standards. * Perform daily Operations Associate duties as needed to support workflow continuity and on-time order fulfillment.   Team Leadership & Performance Management * Provide day-to-day operational oversight of Associates within assigned categories to ensure tasks are completed accurately, safely, and on schedule. * Assign work, monitor workflow, and follow up to ensure operational standards and fulfillment expectations are met. * Observe Associate performance and provide real-time guidance and coaching to support operational effectiveness. * Communicate performance observations, attendance concerns, and operational issues to the Supervisor or Management team as appropriate. * Supervises the functional and operational work of 5-10 staff.      Customer & Marketplace Support * Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace policies and standards. * Under the guidance of the Department Lead, respond to customer inquiries and resolve concerns in a timely and professional manner.  * Share customer feedback with the e-commerce operations team to support service improvements and issue resolution. * Understand and follow marketplace fulfillment timelines and service-level expectations.   Inventory, Equipment Material Handling * Under the guidance of the Department Lead, ensures inventory management systems accurately support production tracking and merchandise flow. * Assist in maintaining inventory rotation practices within assigned categories. * Load and unload trucks and assist with material handling as required. * Support the maintenance of operational equipment, tools, and workspaces to ensure safe and efficient operations.   Safety, Compliance & Risk Awareness * Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures. * Monitor work areas for potential hazards and promptly report safety concerns, incidents, or unsafe conditions. * Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices. * Maintain clean, organized, and hazard-free workspaces and support completion of required safety training.     What you bring:   * 1 year of supervisory experience. * 1 year of e-commerce experience. * High school diploma or general education degree (GED) preferred. * Shift flexibility and overtime when needed. * Ability to handle confidential information.  * Ability to work with minimal supervision. * Punctual and dependable attendance. * Free from alcohol and drug abuse. * Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. * Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. * Must have basic experience computer programs in a Windows environment, including Word, Excel, Teams and E-mail.   Pre-Employment Testing * Drug Screen 8 Panel * Background Check * Employment Verification   Why You’ll Love It Here: * Opportunity to grow within Goodwill’s retail leadership pathway. * Supportive, mission-driven culture focused on developing people and strengthening communities. * Work in a dynamic environment where teamwork, service, and purpose come together.   What's in it for you: * Hourly Rate: $20.60 * Discount at Goodwill Socal retail locations * Goodwill Perks: Discounts on dining, retail, theme parks and movies * Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners   Full-time Positions are eligible for: * Medical, dental, vision insurance * Flexible Spending Account - FSA * Life insurance403(b) retirement plan * Paid time off (PTO)  * Tuition Reimbursement   Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.