Helpdesk technician (IT administrator)

Knowit Group

W Knowit tworzymy i rozwijamy rozwiązania technologiczne dla klientów z różnych branż i rynków. Pracujemy w kulturze opartej na współpracy, zaufaniu i dzieleniu się wiedzą, wierząc, że rozwój ludzi jest równie ważny jak rozwój technologii. Jeżeli chcesz zdobyć pierwsze doświadczenie w IT, poznać od środka funkcjonowanie środowiska technologicznego i rozwijać swoje umiejętności pod okiem doświadczonych specjalistów, zapraszamy do naszego programu stażowego. To okazja, aby pracować przy rzeczywistych zadaniach, wspierać użytkowników w codziennej pracy oraz zdobyć praktyczną wiedzę z zakresu wsparcia technicznego i administracji IT. PROGRAM STAŻU MIESIĄC 1–2 | ONBOARDING * Poznanie infrastruktury IT oraz wykorzystywanych narzędzi * Wprowadzenie do systemu zgłoszeń * Obserwacja pracy specjalistów IT * Realizacja pierwszych zgłoszeń pierwszej linii wsparcia pod opieką mentora MIESIĄC 2–4 | SAMODZIELNA PRACA * Obsługa zgłoszeń użytkowników * Konfiguracja komputerów i urządzeń peryferyjnych * Wsparcie techniczne pracowników * Przygotowanie dokumentacji oraz instrukcji * Realizacja własnego projektu (baza wiedzy, automatyzacja lub usprawnienie procesu) MIESIĄC 5–6 | FINALIZACJA * Samodzielna realizacja wybranych zadań * Prezentacja projektu przygotowanego podczas stażu * Podsumowanie zdobytych kompetencji * Ocena końcowa oraz możliwość dalszej współpracy CZYM BĘDZIESZ SIĘ ZAJMOWAĆ? * Obsługą zgłoszeń Helpdesk (L1), w tym wsparciem użytkowników w codziennych problemach technicznych * Resetowaniem haseł oraz rozwiązywaniem podstawowych problemów sprzętowych i systemowych * Instalacją i konfiguracją komputerów, systemów operacyjnych oraz oprogramowania * Przygotowywaniem i aktualizacją dokumentacji technicznej oraz instrukcji dla użytkowników * Współpracą z zespołem IT przy bieżących zadaniach administracyjnych * Realizacją własnego projektu z zakresu automatyzacji, skryptów lub wdrożenia narzędzia usprawniającego pracę działu KOGO SZUKAMY? WYMAGANIA * Studenta lub absolwenta kierunku informatyka, teleinformatyka lub pokrewnego * Dobrej znajomości systemów Windows 10/11 * Podstawowej znajomości środowiska Microsoft 365 * Umiejętności analitycznego myślenia i rozwiązywania problemów * Komunikatywności i umiejętności współpracy z użytkownikami MILE WIDZIANE * Podstawowa znajomość zagadnień sieciowych (TCP/IP, DNS, DHCP) * Znajomość Active Directory * Podstawy PowerShell lub Python * Zainteresowanie administracją systemami i rozwojem w obszarze IT Support CO OFERUJEMY? * Dedykowanego mentora i wsparcie zespołu IT przez cały okres stażu * Realne doświadczenie zdobywane w środowisku produkcyjnym * Możliwość realizacji własnego projektu technicznego * Zaświadczenie o odbyciu stażu oraz list referencyjny * Sprzęt niezbędny do pracy * Elastyczne godziny pracy (minimum 20 godzin tygodniowo) * Możliwość kontynuowania współpracy po zakończeniu stażu 📣 Program realizowany jest w formie bezpłatnego stażu rozwojowego, którego celem jest zdobycie praktycznego doświadczenia zawodowego w obszarze IT.

Semicon Service Nordic AB

Job Description Our client is seeking a multilingual Global Service Desk Consultant to provide high-quality IT support services to users across a global environment. The role involves delivering remote technical assistance through phone, web chat, and remote support tools while ensuring excellent customer service and adherence to established service standards. The successful candidate will contribute to operational excellence by resolving technical issues, supporting end users, improving service processes, and assisting with complex troubleshooting activities. This position requires strong technical expertise within the Microsoft ecosystem, excellent communication skills, and the ability to work effectively in a fast-paced international support environment. Key Responsibilities Deliver first-line and advanced technical support to users through telephone, chat platforms, and remote assistance tools. Manage and resolve support tickets within agreed service levels and quality standards. Follow established ITIL practices, including Incident Management, Request Fulfillment, and Problem Management processes. Serve as an escalation point for technical issues within the Global Service Desk and assist in resolving complex cases. Perform detailed troubleshooting and root-cause analysis to restore services efficiently. Contribute to continuous service improvement initiatives and support shift-left strategies to enhance operational efficiency. Maintain clear communication with users and stakeholders to ensure a positive support experience. Monitor support activities and recommend improvements to tools, workflows, and support processes. Assist with user account administration, permissions management, and system access requests. Support hardware, software, networking, and business application-related incidents. Experience Required Experience working within an IT Service Desk, Help Desk, or Technical Support environment. Proven experience supporting users in a global or multinational organization. Hands-on experience troubleshooting Microsoft-based technologies and enterprise applications. Experience handling escalated technical incidents independently. Familiarity with IT service management frameworks and ticketing systems. Estimated Experience Requirement: 3–5+ years of relevant IT Support or Service Desk experience. Educational Requirements Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field. ITIL Foundation certification is highly desirable. Required Skills Technical Support & Troubleshooting Advanced Troubleshooting Technical Support Remote Assistance Tools Hardware and Device Support Incident Resolution Root Cause Analysis Microsoft Technologies Windows 10 & Windows 11 Microsoft 365 (O365) Microsoft Teams OneDrive Microsoft Exchange Active Directory Azure AD / Entra ID Infrastructure & Networking VPN Support DNS Troubleshooting Network Connectivity Analysis Endpoint Management Intune SCCM Service Management Tools ServiceNow ITSM Platforms SLA Management ITIL Framework Business Applications SAP (User-Level Knowledge) Language Requirements The following languages are mandatory: Swedish – Proficient (Written and Spoken) English – Proficient (Written and Spoken) Spanish – Proficient (Written and Spoken) Candidates must be comfortable supporting users and communicating professionally in all three languages. Personal Attributes Strong sense of ownership and accountability. Excellent analytical and problem-solving capabilities. Ability to remain effective in high-volume and time-sensitive environments. Well-organized and structured approach to daily tasks. Strong interpersonal and stakeholder communication skills. Proactive team player with a customer-focused mindset. Ability to work independently while contributing positively to team objectives. Work Arrangement Initial period will be primarily on-site in Lund, Sweden. Limited remote work may be permitted after onboarding, subject to business requirements and client approval. Job Mode Primarily On-site (Up to 25% Remote after onboarding and subject to approval) Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. ABOUT THE ROLE We are seeking a collaborative and experienced Helpdesk Supporter to join our Helpdesk team in Aarhus. This role will play a critical part in delivering exceptional customer experience. The Helpdesk supporter will be responsible for supporting our customers with technical support on our products and software solutions. YOUR IMPACT Customer Care: * Ensuring stable and timely operation of the originating Helpdesk function, delivering technical support and expertise to customers, service technicians, regional service teams and internal stakeholders. * Contributing to continuous improvement activities within Helpdesk function. * Supporting the stable operation of customer equipment and high customer satisfaction through assistance in other areas of the company i.e. assistance to R/D, Sales, Production etc. Partnership with the commercial team: * Collaborate with Customer Care and Sales to identify and resolve systemic issues, driving continuous improvements across processes and the customer journey. * Support the commercial team by providing technical guidance and participating in customer meetings when required. Collaboration and team player: * Contribute to a culture of collaboration, continuous improvement and quality driven mindset. * Actively share knowledge, support colleagues and contribute to building a high-performing Helpdesk team. WHAT YOU BRING * Technical education within IT, electronics, engineering or a related field, or equivalent practical experience. * Minimum 3 years of experience in IT support, medical support, technical helpdesk, field service, or technical customer support, including troubleshooting hardware, software, and network-related issues. * Experience in Customer care, ideally within the medical device, healthcare or life science industry. * Fluent in English, spoken and written. * Proficiency in customer care platforms, CRM (knowledge of Salesforce preferred) systems and digital tools that enhance the customer journey. * Preferably with experience of working in a multinational environment. * Customer focus: Strong commitment to delivering exceptional customer experience. * Technical focus: Proficient in troubleshooting and resolving technical issues quickly to minimize downtime and ensure seamless operations. * Adaptability: The ability to thrive in a fast-paced, ever-changing environment. SUCCESS IN THIS ROLE MEANS * Achievement of high customer satisfaction scores (NPS). * Effective collaboration within the team, Regional Customer Care leaders, R&D and other stakeholders and peers. * Contribute to the successful transition of customer interactions and transactions to digital platforms where appropriate. CONTACT INFORMATION We review applications on an ongoing basis and will close the recruitment once we have found the right candidate. We look forward to receiving your application. Due to the summer holidays, please note that the processing of applications may take longer and extend into the month of August. If you have any questions, please reach out to Customer Care Manager Technology, Katrine Rydeen Skyldahl on e-mail khansen@vitrolife.com. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.