Helpdesk Supporter Technician, Aarhus

Knowit Group

W Knowit łączymy pasję do technologii z wpływem na przyszłość. Jako część naszego zespołu, będziesz tworzyć innowacyjne projekty, które nie tylko definiują technologiczną przyszłość, ale również przyczyniają się do zrównoważonego wzrostu. Priorytetem jest dla nas Twój postęp zawodowy i osobisty, dlatego oferujemy bogaty zakres możliwości doskonalenia zawodowego i międzynarodową wymianę wiedzy. Nasze środowisko pracy wyróżnia się elastycznością i troską o równowagę między życiem zawodowym a prywatnym. Dołącz do naszego zespołu Helpdesk! Szukamy osoby, która ma już za sobą pierwsze doświadczenia jako Helpdesk Technician (IT Administrator) i pragnie dalej rozwijać się w tym obszarze. Twoje zadania * Obsługa zgłoszeń IT (Jira, e-mail, telefon) w języku polskim i angielskim * Rozwiązywanie incydentów i problemów użytkowników * Administracja kontami użytkowników * Administracja Microsoft 365 * Administracja lokalną infrastrukturą IT (sieć, systemy, aplikacje) * Instalacja i konfiguracja aplikacji (MFA, MS Teams, Outlook, VPN) * Udział w onboardingu i offboardingu pracowników * Tworzenie dokumentacji, instrukcji i usprawnianie procesów IT * Wsparcie sprzętowe (lokalnie) oraz współpraca z dostawcami Czego oczekujemy * Min. 1 rok doświadczenia w IT / Helpdesk / Support * Dobra znajomość: * Windows 10/11, macOS, Windows Server * Microsoft 365 (Exchange, Teams) * Active Directory, Azure AD * MS Intune lub podobnych narzędzi * Podstawowa znajomość Linux (CLI i GUI) * Znajomość PowerShell (tworzenie i analiza skryptów) * Wiedza z zakresu bezpieczeństwa systemów * Język angielski: B1/B2 * Umiejętność czytania dokumentacji technicznej Mile widziane * Doświadczenie w międzynarodowym środowisku * Automatyzacja procesów IT * Proaktywne podejście do usprawnień * Znajomość środowiska chmurowego Azure Co oferujemy * Realny wpływ na środowisko IT w organizacji międzynarodowej * Rozwój w kierunku System Administrator / Cloud / Automation * Stabilne zatrudnienie i jasną ścieżkę rozwoju * Pracę z nowoczesnym stackiem Microsoft * Współpracę z doświadczonym zespołem IT * Umowę o pracę (jeśli interesuje Cię inna forma zatrudnienia, daj nam znać!) * Na początku praca z biura, po wdrożeniu możliwość pracy hybrydowej. * Kulturę organizacyjną opartą o dzielenie się wiedzą i feedbackiem. * Dostęp do benefitów pracowniczych takich jak: Karta Multisport, dofinansowana przez pracodawcę, opieka medyczna w LuxMed dla Ciebie i Twojej rodziny, ubezpieczenie grupowe na preferencyjnych warunkach. * Cykliczne akcje propracownicze, takie jak śniadania kwartalne, wigilie, spotkania integracyjne. * Nowoczesne biuro w atrakcyjnej lokalizacji, wyposażone w sprzęty sportowe oraz stół do ping-ponga. * Dodatki finansowane z ZFŚS w tym dodatek świąteczny oraz na wakacje. * Dofinansowanie do okularów w wysokości 400 złotych, co 2 lata.

Academic Work Sweden AB

Are you a tech-savvy student looking to work at the heart of Stockholm's most exciting AI scene? Do you thrive in a fast-paced environment where structure is built as you go and where you get to take on significant responsibility from day one? Then you are exactly who we’re looking for! About the role We are seeking a part-time First Line IT Support Technician for one of Sweden’s fastest-growing tech companies. You will play a key role in ensuring daily operations run smoothly as the company scales globally. Working closely with the IT Manager, you will act as his "extra pair of hands" while he focuses on international expansion and strategic projects. You will be instrumental in onboarding new employees, managing IT infrastructure, and resolving daily technical challenges within a fast-paced startup environment. The position is estimated at 40% capacity, but requires flexibility as some weeks may demand more hours. This is an entirely on-site role. You are offered A dynamic work environment at a groundbreaking AI company and a unique opportunity to contribute to their hyper-growth journey. There's potential for full-time summer employment for the right person. Work tasks This role involves providing crucial first-line IT support and managing various aspects of their internal IT infrastructure. You will be responsible for ensuring technical readiness for employees, supporting company events, and maintaining IT systems to facilitate their rapid expansion. Provide first-line IT support and manage ticket resolution. Offer technical and audio-video support for office events and town hall meetings. Reinstall, refurbish and prepare laptops for new users. Procure, unpack and assemble IT hardware. Conduct IT introduction sessions for new hires. Perform data cleanup in internal IT systems. Support all-hands meetings with technical setup, including microphones and screens. We are looking for Current post-secondary student (preferably within IT/Technology) or other main occupation (of at least 50% extent). Please clearly specify your status in your CV and be prepared to provide a certificate. Previous office experience demonstrating professional maturity. Fluent in English, both written and spoken, as this is the corporate language. Basic understanding of IT concepts, software development workflows, and SaaS environments. Experience in helpdesk or first-line IT support. AI & Tech Curious - Beyond the chatbot You don’t just use AI, you build with it. We are looking for someone with a strong passion for modern software development and automation. You have a proven track record of experimenting with tech in your spare time—whether that’s building an app, setting up autonomous agents, or playing around with Claude and GitHub Copilot to streamline your own workflow. A GitHub profile or a portfolio of hobby projects is highly valued. Flexibilityto adjust working hours based on operational needs. It is meritorious if you have Experience working in a fast-paced startup environment. To succeed in the role, your personal skills are: Supportive: A helpful mindset toward colleagues and users, with proactive communication. Stress tolerant: Able to maintain quality under pressure while demonstrating patience and calmness. Goal oriented: Focused on delivering results and solving problems. Orderly: You keep things orderly even in a high-tempo setting. Responsible: You take full ownership of your tasks and have ability to work independently and navigate changing workflows. Change oriented: You embrace growth and adapt easily to evolving processes. Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process. To join us in a part-time role, you’ll need another main activity that covers at least 50% of your time. That could be studies, another job, running your own business, parental leave, or something similar.

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. About the Role  WE ARE SEEKING A GLOBAL TRAVEL SPECIALIST TO MANAGE AND SUPPORT DAY-TO-DAY BUSINESS TRAVEL OPERATIONS ACROSS INDIA AND SELECTED APAC MARKETS. IN THIS ROLE, YOU WILL BE RESPONSIBLE FOR HANDLING HIGH-VOLUME, ROUTINE TRAVEL REQUESTS WHILE ENSURING A SEAMLESS, COMPLIANT, AND HASSLE-FREE TRAVEL EXPERIENCE FOR OUR EMPLOYEES. The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist. This position reports into the Senior Director of Accounting.   You Will: * END-TO-END BOOKING: COORDINATE AND MANAGE END-TO-END BUSINESS TRAVEL BOOKINGS (FLIGHTS, HOTELS, AND GROUND TRANSPORTATION) IN ALIGNMENT WITH COMPANY TRAVEL POLICIES. Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs.Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies.Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements..TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences.Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy. * Perform other related duties as assigned.   You Have: * 2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC)  * Regional Expertise: Proven experience supporting the India domestic travel market and broader APAC geographies. * Technical Skills: Exposure to corporate travel and expense tools (e.g., Egencia, Coupa). Familiarity with GDS platforms (Amadeus, Sabre) is a strong plus. * Operational Skills: Experience managing shared inboxes, ticketing systems, or chat-based support queues (Slack). * Shift Flexibility: Ability to work in flexible shifts to ensure adequate coverage for APAC time zones when required. * Communication: Exceptional written and verbal communication skills in English, with a strong employee-first, customer-service mindset.   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote