Hardware Operations Support Specialist

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. The Workplace Technology Lead owns everything technical a person touches when they walk into the office — onboarding, hardware, AV, cabling, and physical-security infrastructure — with Workplace Technology Staff supporting as the site scales, and works alongside the EAs, Workspace, Office Managers, and Brand/Events teams. One Lead per major site (Stockholm, London, New York, Sydney, Denver); they share playbooks and cover for one another. This role owns Denver.   What You'll Be Doing * Own Denver's workplace technology end to end — the day-to-day experience for staff and guests. Lead the Workplace Technology Staff where the site has them; do the work yourself and build the team where it doesn't. * Run the technology side of new-hire onboarding on the ground: devices staged, accounts and access provisioned, day-one setup, and the in-person welcome to Legora's tools — Workplace handles the desk and space. * Own the AV and conferencing estate — meeting rooms, all-hands, and event AV. * Inside Workplace’s office buildouts, program-manage the physical systems — cameras, badge / access-control, and structured cabling: oversee installers, hold vendors to Legora’s standards and acceptance tests, and make sure each is installed correctly, comes up on the network, and stays available. Workplace owns the buildout; you own that the tech works; Security owns access policy and monitoring. * Manage the local hardware lifecycle — provisioning, stock, repairs, returns — and be the site’s top escalation point above first-line support. * Resolve local requests through Legora’s shared service desk, working to common SLAs with automated routing. * Oversee the site’s technology spend — AV, hardware, and IT / AV vendors — forecasting with Finance and feeding the overall site budget that Workplace owns.   Who You Are * 6+ years across IT / workplace technology, AV, or facilities-adjacent technical operations, including running on-site buildouts end to end — you're comfortable owning a site. * Ready to incubate a site — happy to start as the sole technologist and build the team as the office grows. * A program manager at heart — you can scope a fit-out, keep installers, vendors, and timelines on track, and own a budget and forecast spend without drama. * Hands-on and present — this is a five-days-on-site role (you can't stage a new hire's desk or recover a dropped meeting room remotely), and you like being the person on the floor who makes the space work. * A calm partner and — where there’s a team — a steady manager who develops people; you're the point of contact when an event or VIP visit depends on the tech. * Standards-minded and ambitious — you want your site to set the bar the others copy, and you keep the next buildout cleaner than the last.   Nice To Have * AV and conferencing at scale — room design, signal flow, and acceptance testing (Neat, Zoom Rooms). * Technical program management of physical installs — structured / low-voltage cabling and commissioning of building systems. * Physical-security infrastructure — badge / access-control and camera / CCTV (e.g. Verkada): keeping it installed, networked, and available, and coordinating installers. * Office network fundamentals — Meraki and the local network spine, working with the IT Systems team. * Endpoint and onboarding logistics — macOS provisioning, Jamf / Apple Business Manager, and staging hardware for new hires. * Comfortable running support through an ITSM / service-desk platform and adopting AI-assisted, agentic automation — we run an AI-native ITSM (Serval), and exposure to tools like ServiceNow, Jira Service Management, or Freshservice transfers well. * Experience with Neat, Zoom, Meraki, Verkada, Jamf, Apple Business Manager, and 1Password.   *Please note that due to summer holidays, our response times may be a little longer than usual. We'll be reviewing applications from late July/early August. Thank you for your patience! WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across Europe, APAC, and North America. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

BayCIX

ARBEITSBEDINGUNGEN Die BayCIX GmbH ist ein erfahrener IT-Dienstleister mit Fokus auf Planung, Betrieb und Weiterentwicklung komplexer IT-Infrastrukturen. Seit 1999 unterstützen wir unsere Kunden mit innovativen und zuverlässigen Lösungen sowie einem starken Teamgeist. Im Rahmen eines langfristigen Projekts unterstützen wir unseren Kunden beim Betrieb des europäischen Satellitennavigationssystems Galileo. Am Standort Oberpfaffenhofen arbeiten internationale Teams an der Sicherstellung eines der wichtigsten Raumfahrtprogramme Europas. Als Teil unseres Level-1-Teams übernehmen Sie eine zentrale Rolle im Betrieb und der Wartung des Galileo-Bodensegments. Sie sorgen dafür, dass die IT-Systeme im Kontrollzentrum stabil, sicher und hochverfügbar laufen – und tragen damit direkt zum Erfolg der Galileo-Mission bei. Sie arbeiten eng mit internen Level-2 Team sowie den Level-3-Supporteinheiten unseres Kunden zusammen.  Aufgrund der sicherheitskritischen Betriebsumgebung des Galileo-Programms ist die Tätigkeit ausschließlich vor Ort in Oberpfaffenhofen möglich. Die Position ist unbefristet und kann frühestens ab dem 01.01.2027 besetzt werden. IHRE AUFGABEN * Betrieb und Administration von IT-Systemen (Unix/Linux & Windows) * Durchführung von präventiver Wartung, Monitoring sowie Troubleshooting bei Störungen * Bearbeitung von Level-1-Hardware- und Software-Aufgaben wie Monitoring, Komponententausch oder einfache Konfigurationen * Analyse und Behebung von Hardware- und Softwareproblemen sowie Weiterleitung und Koordination komplexer Incidents mit Level-2 und Level-3-Teams * Dokumentation aller Tätigkeiten in Ticketsystemen und Pflege von Betriebsdokumentationen * Bearbeitung von Incidents und Notfällen nach klar definierten Prozessen * Ansprechpartner für den Support Desk und Unterstützung bei Wartungsplänen, Änderungen und Upgrades * Mitarbeit bei der Optimierung von Wartungs- und Betriebsprozessen * Aktive Mitwirkung an Projekten und Reports * Teilnahme an Abstimmungen und Koordination mit internationalen Teams  IHR PROFIL * Erfolgreich abgeschlossenes Studium oder eine Ausbildung im Bereich Informatik, Wirtschaftsinformatik * Mindestens 2 Jahre Erfahrung im IT-Support, Systembetrieb oder in der Administration * Gute Kenntnisse in Linux/Unix (Shell) und Windows Server * Grundkenntnisse in Netzwerktechnologien (TCP/IP, Switches, Firewalls)  * Erfahrung mit ITIL-Prozessen und Ticketsystemen von Vorteil * Analytisches Denkvermögen und strukturierte Arbeitsweise * Fähigkeit, komplexe Systeme zu verstehen und Probleme effizient zu lösen * Teamfähigkeit sowie sicheres Auftreten in internationalen Umgebungen * Sehr gute Englischkenntnisse in Wort und Schrift WARUM WIR? Europäische Mission mit globaler Strahlkraft: Arbeiten an einem Schlüsselprojekt, das Europa vernetzt und weltweit Bedeutung hat.  Lernen und Weiterentwickeln: Wir fördern Sie mit gezielten Trainings und kontinuierlicher Weiterbildung, damit Sie fachlich und persönlich wachsen. Stabilität und Perspektive: Sie erwartet eine abwechslungsreiche Position in einem dynamischen, hochmodernen Umfeld mit langfristigen Entwicklungsmöglichkeiten. Important note Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

Bisly

ABOUT US Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream, so we save energy and fight climate change through deployment of our patented Cloud based building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in our home market and are actively looking to replicate that in our target markets in Germany and Poland.  We are looking for an experienced Customer Support Specialist to join our team of dedicated professionals. YOUR MISSION As the Customer Support Specialist at Bisly, you will be responsible for owning the quality, scalability, and day-to-day execution of Customer Support by running the L1 support operation with Forus, leading L2 escalations end-to-end, and maintaining the processes, knowledge base, and feedback loops that reduce time-to-resolution and prevent repeat issues, while ensuring clear, confident communication with customers and partners. KEY RESPONSIBILITIES As the Customer Support Specialist at Bisly, you will be responsible for: * Ensuring clear, consistent communication with customers, partners, and internal stakeholders; * Identifying recurring customer issues and sharing structured feedback with product, engineering and operations teams to support product and process improvements; * Running and continuously improving our level 1 support operations with external partner (ways of working, SLAs, quality); * Owning level 2 escalations through Jira, ensuring tickets are correctly categorized, prioritized, documented and followed through to resolution in coordination with internal teams and partners; * Maintaining and improving customer-facing support documentation, FAQs, internal knowledge-base materials and playbooks (triage, escalation, communication standards); * Tracking support performance metrics and driving improvements to speed up resolution and reduce repeat issues. TO SUCCEED IN THIS ROLE, YOU'LL HAVE * Strong experience in technical troubleshooting (ideally in building automation / BMS, IOT, HVAC, or similar systems); * Confidence in customer communication: setting expectations, de-escalating, and explaining technical topics clearly; * Experience with Jira or a similar ticketing system, including ticket management, escalation workflows, prioritization and cross-team coordination; * Proven ability to run support processes (triage, escalation paths, SLAs/OLAs, playbooks, quality assurance routines); * Experience working with an external support partner/vendor (handoffs, quality control, performance follow-up); * A structured approach to problem solving (root cause thinking, documentation, preventing repeat issues); * Strong written communication and documentation habits (tickets, runbooks, templates, incident updates); * Ownership mindset: you drive cases and improvements through to completion without needing heavy oversight. WHY US? At Bisly, we value talent, innovation, and collaboration. Here’s what you can expect when you join our team:  * The chance to work on exciting projects and see your ideas come to life. * Wellness compensation or additional health insurance with Stebby. * Birthday leave and flexible vacation - your personal 'me time' to relax, explore or spend time with loved ones. * Competitive compensation package. * Supportive work culture, with team-building events and activities.