Udemy · Denver
Senior Renewals Manager
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability...
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI
era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a
pivotal moment of change. Read more about the combined company by visiting our blog.
About Udemy
Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the
capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time
innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals
build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung
SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions
to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India,
Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills
development platforms.
Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a
globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones —
creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across
Coursera + Udemy, and grow your career, apply below.
ABOUT YOUR SKILLS
- Enterprise Renewal Ownership: You independently manage high-value, complex books of business from early engagement through to
close. You confidently lead high-stakes conversations across pricing, contracting, and procurement, expertly balancing ARR
protection and contract quality with customer trust.
- Forecasting Discipline: You possess a deep understanding of SaaS metrics (including ARR, GRR, NRR, and churn) and leverage this
knowledge to maintain an accurate, objective rolling forecast. You clearly communicate pipeline movement, risk, and expected
outcomes to leadership.
- Cross-Functional Influence: You partner seamlessly across Sales, Customer Success, Legal, Deal Desk, and Finance to drive
alignment and navigate ambiguity. You effectively execute complex renewal strategies and drive initiatives to completion
without relying on direct authority.
- Analytical Problem Solving: You excel at evaluating complex retention data to identify root causes of churn risk, translating
insights into actionable recommendations. Additionally, you develop talent through mentorship and feedback, creating a culture
of clarity and accountability.
ABOUT THIS ROLE
The Senior Renewals Manager will play a critical role in driving Udemy’s continued growth and revenue retention across our North
America enterprise customer base. This individual will own a portfolio of complex enterprise renewals, protect and expand
recurring revenue, identify risk early, and lead customers through a disciplined and consultative renewal motion.
This is a senior individual contributor role for someone who can quickly understand the business, operate with a high degree of
ownership, and manage renewal outcomes across multiple stakeholders, priorities, and commercial variables. The Senior Renewals
Manager will partner closely with Customer Success, Sales, Legal, Deal Desk, Finance, Revenue Operations, and executive
stakeholders to create a consistent, strategic, and high-quality customer renewal experience.
The ideal candidate brings strong commercial judgment, executive presence, forecasting discipline, negotiation skill, financial
acumen, and the ability to manage complex customer conversations with clarity and confidence.
WHAT YOU’LL BE DOING
- Lead the end-to-end renewal sales cycle for a strategic portfolio of enterprise accounts, executing established playbooks while
applying senior-level judgment to ensure predictable, on-time closures.
- Develop and execute customer-specific negotiation strategies for pricing, packaging, and concessions that aggressively protect
ARR and minimize attrition while preserving long-term customer trust.
- Build multi-threaded relationships across customer organizations—including procurement, legal, and executive sponsors—to deeply
understand business objectives, reinforce platform value, and proactively mitigate churn risks.
- Maintain a highly accurate rolling forecast and exceptional CRM hygiene, providing leadership with clear, data-driven
visibility into pipeline movement, renewal sentiment, and strategic blockers.
- Partner closely with Sales, Customer Success, Legal, Deal Desk, and Finance to align on account strategy and influence internal
approvals, contracts, and commercial decisions without direct authority.
- Analyze key retention metrics, product usage data, and market trends to assess portfolio health, surface actionable insights
back to the business, and mentor peers to raise the team's overall standard of execution.
WHAT YOU’LL HAVE
- 6+ years of experience in renewals, enterprise sales, account management, customer success, revenue operations, or another
customer-facing commercial role, preferably in a SaaS or subscription-based business.
- Proven track record managing and renewing enterprise customer relationships, including complex accounts with multiple
stakeholders.
- Strong negotiation and objection-handling skills, including experience leading value-based renewal conversations with senior
and executive-level customer stakeholders.
- Demonstrated experience negotiating commercial terms, pricing changes, procurement requirements, and renewal contracts in a B2B
environment.
- Strong financial acumen, including the ability to understand ARR impact, contraction risk, pricing tradeoffs, concession
implications, renewal quality, and forecast movement.
Strong forecasting discipline and ability to assess renewal health with accuracy and objectivity.
- Experience using Salesforce or a comparable enterprise CRM to manage opportunities, forecast renewals, maintain data quality,
and support pipeline inspection.
Ability to travel as needed within North America.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors,
including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also
eligible for equity and a bonus.
Hiring Compensation Range
$110,000—$137,500 USD
WHY WORK HERE?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend
on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using
AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have
an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not
use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
OUR BENEFITS START WITH U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to
access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia
Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some
of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring
process.
Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification.
All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex,
national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran
status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also
realize that everyone has unique experiences that can add value to our company. Even if you think your background might not
perfectly align, we'd love to hear from you!
To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email
addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications
directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity
Submission Form.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Role
Senior Renewals Manager
Category
Kundtjänstpersonal
Location
Published
July 13
Deadline
August 17
Source