Technical Support Engineer 2, Premier - Denver

Solution Engineer

think-cell

Our Story:     At think-cell, we’re on a mission to revolutionize the way professionals work – making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.     Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you!    What You Will Do   The Solution Engineer is a strategic partner to support our customers and sales teams throughout the sales process by solving a broad set of technical and business activities. This role extends beyond pre-sales into post-sales enablement, ensuring successful deployment, adoption, and long-term value realization for enterprise customers.  Working closely with the sales team, this role is pivotal to shaping our customer onboarding process. This role focuses on aligning technical product capabilities, consulting on all technical aspects, supporting clients through deployments, to help drive measurable value for the customer.    Key Responsibilities  * Lead enterprise deployment planning discussions with customer IT teams: including scalable rollout strategies across Windows (Intune/SCCM/GPO) and macOS (JAMF/plist) environments, solution design, and security review.  * Develop and present technical materials that explain think-cell’s solution, deployment model, and integration approach to technical audiences.  * Translate customer requirements into scalable deployment and configuration recommendations, providing hands-on guidance throughout technical discovery, pilot setup, rollout planning, and post-deployment optimization  * Manage inquiries related to data security and compliance for a Software as a Service product  * Adjust XML Style Files to reflect customer PowerPoint design guidelines (configuration work).  * Generate product presentations and provide tailored demonstrations of the product to customers, drawing on extensive think-cell product feature expertise.    * Educate and assist sales teams, working in tandem with product management and sales enablement.   You will be great for this position if you   * Bachelor's  or master's degree in relevant field (i.e. Business Technology, Computer Science, Information Technology, Software Engineering)  * 2- 6 years of experience in Solution Consulting, Sales Engineering, Product Specialist supporting sales in SaaS or similar roles, with stakeholder management experience. Or hands-on enterprise software deployment experience (IT support, application deployment, Windows administration) * Computer Science or Information Systems background, including XML, security, and deployment across Windows (Intune/SCCM/GPO) and macOS (JAMF/plist)  * Skilled at developing captivating PowerPoint presentations.  * Confident, polished communicator capable of simplifying complex concepts for both technical and non-technical audiences during technical customer demos and deployments.  * Consultative and curious mindset in approach to problem-solving. Ability to identify, analyze, and resolve issues effectively.   * Strong sales mindset with the ability to effectively communicate and demonstrate the product’s value to customers Ability to be proactive and forward thinking to anticipate customer needs  * Technical exposure to VBA, python, and API * Hybrid work environment in Denver, CO office 3x a week, Tuesday – Thursday  * You should be comfortable traveling to our headquarters in Berlin, Germany 1-2x per year.   Why is think-cell the right place for you?      At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 220 people, united by a shared commitment to excellence and innovation.      Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.     Our Values       At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:      * Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.      * Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.      * Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.      * Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.      * Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.      We believe in a human hiring process, every application is personally reviewed. Join Our Journey      We encourage you to apply even if you don’t meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.      Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.     Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying in the range of 85-120k USD per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).    At think-cell, we value diversity. think-cell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Federal Support Engineer 3

Datadog

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions.  As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog.  Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do: * Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests. * Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data. * Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management * Become a subject matter expert in many Datadog product areas * Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements  * Provide mentorship to junior members of the team and serve as their escalation partner * Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption  * Work from a Datadog office 3 - 5 days per week    Who You Are: * A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads. * 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.  * Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures. * Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments * An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences * A strong mentor to your technical peers  * A critical thinker with the capacity to understand a complex technical problem * Self-motivated, detail-attentive, and able to continuously learn * Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers. * Able to work an on-call rotating schedule that requires weekend availability   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $92,000—$134,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Manager I, Technical Account Management

Datadog

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO: * Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback * Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes * Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution * Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions * Drive account strategy discussions focused on product adoption, expansion, and services delivery * Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization * Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives * Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team * Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness WHO YOU ARE: * An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization * Comfortable leading teams of customer-facing  technical professionals * A strong coach and mentor who invests in career development and builds inclusive, high-performing teams * Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges * Confident leading customer-facing conversations and navigating escalations with empathy and clarity * Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance * A clear communicator who can influence without authority and align stakeholders around common goals * Passionate about continuous improvement, operational excellence, and customer value BENEFITS AND GROWTH: * Best-in-breed onboarding and leadership enablement * Generous global benefits * Intra-departmental mentor and buddy programs * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Ongoing professional development, leadership training, and career pathing * An inclusive company culture with access to Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $146,000—$213,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.