CMS Consultant/ Solution Engineer (m/w/d) - Teilzeit 25-30h/ Woche

ÜBER DIE STELLE In dieser Rolle gestaltest du die digitale Transformation unserer Kunden aktiv mit – an der Schnittstelle von Beratung, Business Analyse und technischer Umsetzung. Du begleitest nationale und internationale Unternehmen bei der Einführung moderner CRM-, Marketing-Automation- und Agentic-AI-Lösungen und trägst als primärer Ansprechpartner die Verantwortung für Qualität, Timing und Kundenzufriedenheit.   Bei gateB arbeitest du in einem interdisziplinären Team aus Beratern, Engineers, Data Scientists und Implementierungsspezialisten – mit viel Eigenverantwortung, direktem Kundenkontakt und dem Freiraum, wirklich etwas zu bewegen. DEINE AUFGABEN Beratung & Projektleitung * Du berätst unsere Kunden beim Einsatz der BSI Customer Suite und entwickelst Kundenbeziehungen sowie Accounts proaktiv weiter * Du übernimmst die Projektleitung und bist der primäre Ansprechpartner für unsere Kunden – von der Planung über Kunden-Meetings und JIRA-Board-Pflege bis hin zu Projektfinanzen * Du stellst die Projektdelivery sicher und gewährleistest die Qualität auf Tasks von Projektmitarbeitenden und Entwicklern * Du unterstützt den Sales-Prozess bei RFIs und RFPs und erstellst sowie präsentierst Projekt-Cases, Demos und Offerten  Business Analyse & Requirements Engineering * Du analysierst Kundenprozesse, erarbeitest Anforderungen und übersetzt diese in System- und Ablaufkonzepte für Sales-, Service- und Marketingprozesse sowie Customer Journeys * Du erstellst Briefings für Implementation und Entwicklung und wirkst bei der Erarbeitung von Schnittstellenkonzepten mit * Du verantwortest PoCs und MVPs – von der Konzeption bis zur Umsetzung Solution Consulting * Du konfigurierst und implementierst Cloud-Enterprise-Lösungen, erstellst Datenmodelle, Workflows, Customer Journeys und Logiken * Du setzt Kampagnen und Use Cases – inkl. Marketing Automation und Agentic AI – im operativen Betrieb um * Du schulst und befähigst unsere Kunden im Einsatz unserer Lösungen DEIN PROFIL * Du bringst ausgewiesene Erfahrung in der Umsetzung von Projekten mit der BSI Customer Suite mit * Du hast einen Hochschulabschluss in Wirtschaft, Wirtschaftsinformatik oder IT * Du bringst Berufserfahrung in der Beratung und/oder Projektleitung von Technologieprojekten mit – idealerweise im Bereich CRM, Marketing Automation, CMS oder eCommerce * Du analysierst Kundenprozesse präzise, erkennst Anforderungen schnell und übersetzt sie in tragfähige Konzepte und Lösungen * Du arbeitest strukturiert, selbstständig und mit hohem Qualitätsanspruch – ohne dabei das «big picture» aus den Augen zu verlieren * Du bist eine kommunikationsstarke, zugängliche Persönlichkeit, die beim Kunden durch professionelles Auftreten und Fachkompetenz Vertrauen schafft * Du zeichnest dich durch hohe Eigeninitiative, Problemlösungskompetenz und eine Hands-on-Mentalität aus * Du hast Freude an der Zusammenarbeit mit Menschen verschiedener Kulturen und bringst Reisebereitschaft mit * Du kommunizierst verhandlungssicher auf Deutsch und Englisch UNSER ANGEBOT * Anspruchsvolle, abwechslungsreiche Rolle mit umfassender Eigenverantwortung und Gestaltungsfreiraum * Spannende Projekte bei nationalen und internationalen Topkunden mit technisch hochstehenden Systemen * Interdisziplinäres Team mit flachen Hierarchien, offener Kommunikation und direktem Austausch mit der Unternehmensführung * Vielfältige Weiterbildungsmöglichkeiten und aktive Förderung deiner Entwicklung * Freiheit, deine eigenen Ideen einzubringen und das Unternehmen mitzugestalten * Internationale Zusammenarbeit und interkultureller Austausch * Junges, motiviertes Arbeitsumfeld mit flachen Hierarchien * Moderner Arbeitsplatz in Steinhausen/Zug mit sehr guter Autobahn- und ÖV-Anbindung * Regelmässige Firmenevents, kostenfreie Getränke, Kaffee und frisches Obst sowie Zuschuss zum Mittagessen * 29 Tage Ferien, weil uns Erholung und Work-Life-Balance wichtig sind * Attraktive Mitarbeitervorteile und Vergünstigungen – weil uns dein Wohl am Herzen liegt DEINE BEWERBUNG Klingt nach dir? Dann freuen wir uns sehr darauf, dich kennenzulernen! Sende uns deine Unterlagen einfach über unser Bewerbungsformular direkt an unser HR-Team.   Du hast noch Fragen? Dann melde dich gern – wir helfen dir weiter!   Hinweis: Für diese Position werden nur Direktbewerbungen berücksichtigt.

ABOUT THE OPPORTUNITY  Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences. This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code. You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, leading public office hours with Customers and Solution Partners, and guiding teams through basic architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements. Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind. WHAT TO EXPECT? * Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases. * Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed. * Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers. * Create prototypes or code examples to facilitate customer onboarding and to support projects. * Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends. * Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams. * Support engagement managers on quoting and scoping of SOWs. * Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful. * Continuously improve your professional skills through activities such as training, reading, and seeking mentorship. Within Contentful, you’ll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success. You’ll be responsible for identifying and managing risks, and for adapting in real time to help customers overcome obstacles. Your customer-facing experience will enable you to refine best practices and deliver opinionated, experience-based guidance. Beyond direct engagements, you’ll have opportunities to contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events. WHAT YOU NEED TO BE SUCCESSFUL * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context). * Consulting experience is preferred; candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders. * Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making. * Well-organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast-paced environment. * Experience working with modern API-first, content management systems (such as Contentful, Contentstack, Sanity); exposure or awareness of legacy CMSs (such as Drupal, AEM, Sitecore) is a plus. * Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job. * Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day. * Developer-level skills in JavaScript, ideally including experience with a modern front-end framework and/or Node.js; familiarity with other programming languages (such as Java, Python, .NET, PHP) is a plus. * Some hands-on experience with modern web technologies, such as React/Next.js or similar front-end frameworks, and working with REST and/or GraphQL APIs. * Familiarity with common web rendering approaches (server-side, client-side, static site generation) and modern frameworks (such as Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them. * Experience creating and delivering in-person and/or virtual workshops, training, or educational content is a plus. WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences. * Full-time employees receive Stock Options for the opportunity to share in the success of our company. * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.  * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days. * Company paid parental leave to care for and focus on your growing family. * Use your personal annual education budget to improve your skills and grow in your career. * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties. * An annual wellbeing stipend to care for your physical, financial, or emotional health. * A monthly communication stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. Accepting applications until June 19th, 2026.  This role will need to be conducted in a state in which we are currently registered to do business. Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. OTE (includes base+commission): $83,000—$113,000 USD WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.