Senior Customer Engineer, Named - NYC

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. Thought Machine’s Site Reliability Engineers are the guardians of mission-critical systems for the world's most influential financial institutions. As a member of our elite, globally distributed team, you'll be entrusted with running and maintaining the robust production infrastructure that powers our customers' cutting-edge Core Banking and Payments platforms. This is an opportunity to make a tangible impact on the global financial landscape while collaborating with brilliant minds to solve complex engineering challenges. This role will be part of the Site Reliability Engineering team at Thought Machine HQ in London, tackling the challenges of automating complex fleet management operations, mentoring team members, promoting communities of best practice within engineering as well as designing operational processes that provide effective interfaces between Thought Machine and our SaaS customers. The SRE team is deeply involved in tackling the technical challenges of executing Thought Machine’s growth ambitions - expect to be working with senior stakeholders in the organisation and with our customers, and working on programmes and initiatives that are critical to the success of the company. Duties: * Supporting the product engineering teams in building highly fault-tolerant, scalable applications by participating in design discussions, engaging in RFCs and code reviews. * Executing various department strategies - contributing to the design and scoping work for team members around disaster recovery, backup, redundancy and capacity planning activities. * Being part of a global on-call rotation responsible for identifying and fixing bottlenecks in SaaS customer environments. * Regular maintenance of production systems that host Vault products. * Driving the evolution of our SaaS products by defining and designing features that foster exceptional reliability and an unparalleled user experience. * Implementing and regularly testing DR strategies to ensure the highest level of resilience and fault tolerance of the platform. * Maintain and promote high-quality written documentation of assets, processes and runbooks that are used by the team in their day-to-day operations, * Working with your Manager in growing team members in their technical skills as well as their understanding of Vault Products. Requirements: * You have a track record of delivering high-impact projects with focus on long-term scalability, ensuring that human intervention scales sub-linearly with usage growth. * You possess an up-to-date understanding of design patterns relevant to hosting and networking architectures. * You proactively champion product development, driven by a desire to build truly exceptional products, not just solve immediate challenges. * You’re a high-agency individual who can independently drive projects to completion by effectively scaling your individual output with the appropriate delegation of work to team members. * You have a strong background working in either Python, Golang or Java, having used one of these programming languages to execute a significantly sized project or initiative. * You have experience working with Kubernetes or other container orchestration systems. * You have experience with automation/configuration management, e.g. Terraform, Puppet, Chef, Ansible. * You have expertise in one or more of the following areas: Database Administration, Networking, Observability Tools (such as Prometheus, Jaeger) or automation infrastructure. * You have extensive experience working with either GCP or AWS. Benefits: * Highly competitive salary * Pension plan (match up to 5%) * Life insurance - three times annual salary * Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) * Shared parental leave (matched to our maternity leave for the same point in time) * 25 days holiday and bank holidays * Flexible working hours * Cycle-to-work scheme * Electric car scheme * Season ticket loan * Access to outstanding learning materials and courses * Sports and hobby clubs, subsidised by Thought Machine * All the latest tech you need * Start the day properly with fresh fruit and cereals * Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks * A talented and experienced team as your colleagues * An environment where we encourage learning and progress * Two charity days a year * Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. This is a full-time, permanent position based in our Lisbon office, requiring four days a week onsite. Software Engineering is a key role within Thought Machine. As an engineering-focused company, we take pride in our engineering excellence, adopting best practices, and utilising modern technologies. Thought Machine software engineers work across the stack to solve complex engineering problems that have not been solved before. As a result, while development at Thought Machine is fast-paced, you will be expected to develop code to the highest standards that scales, is secure, performant, and provides a great user experience. Software Engineers will take complete ownership of a requirement, converting it into an engineering design, task breakdown, and implementation. You’ll be responsible for building both backend services and frontend experiences. Our clients range from the world’s largest financial institutions to smaller regional banks. Our systems must cater to each of these use cases, so we care deeply about providing the ability to configure and customise the user experience based on the client's or end user's persona. Software engineers are expected to bridge the gap between back-end and front-end, crafting delightful experiences that delight all our clients. Duties * Design and implement end-to-end features across the stack, including web applications and backend services. * Ensure your solutions are delivered with security, performance, scale, and user experience in mind. * Write automated unit, integration, acceptance tests, etc. * Interface with other engineering teams to ensure that features are added in a structured and coherent way. * Managing and debugging your features from testing environments to production. * Translating customer requirements into a clear plan that can be delivered via tasks. * Collaborating as part of a cross-functional team of backend, front-end, and full-stack engineers. Essential * Experience with React and TypeScript. * Proficiency in writing modern web applications. * Experience with writing REST apis and services * A keen eye for detail and a passion for writing clean, readable, properly tested code. * Experience in integrating automated tests into the development lifecycle. * Interest in client-facing projects, including scoping requirements and defining deliverables. * A proactive approach to learning and development. Desirable * A degree in Computer Science, Engineering or a similar technical field. * Knowledge of banking/finance. * Experience with AWS or other cloud providers. * Proficiency in Golang or Python. * An understanding of both UX and UI principles. * Experience using Figma and UI frameworks. * Visual design skills. * Familiar with databases (SQL or NoSQL). * Experience with client/server software architectures & networking, or microservice architectures. * Experience using Kubernetes. Benefits * Highly competitive salary * Voluntary Pension Plan (match up to 5%) * Private Healthcare Insurance * Comprehensive Life Insurance * 25 days holiday plus public holidays * Two charity days a year * Daily Meal Allowance * Access to outstanding learning materials and courses * Sports and hobby clubs, subsidised by Thought Machine * All the latest tech you need * Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.