Sales Associate - Dubaï

Sales Associate (Emirati Nationals) - Dubaï

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience. As part of our commitment to the UAE Emiratisation initiative, this role is open exclusively to UAE Nationals (Emirati Family Book holders).   AS PART OF THE BOUTIQUE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Creating the Polène experience * Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. * Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. * Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. * Promote and encourage additional sales, mastering and informing customers about our services during and after purchases. Cash management & additional tasks * Handle opening and closing of registers and process transactions. * Develop CRM client follow-up and participate in daily boutique reporting. * Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. Boutique opening and closing * Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. * Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.   KEYS TO SUCCESS * At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors. * Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. * Easy integration into a team, demonstrating a collaborative and supportive spirit. * A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. * A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. * Autonomy, adaptability, and resilience to manage high boutique traffic effectively.   Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.

Stock Associate - Dubaï

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new store, where a passionate team works to offer an exceptional customer experience. AS PART OF THE BOUTIQUE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. You will be reporting to the Stock Controller. Your main responsabilities are : Creator of the Polène experience * Manage incoming and outgoing product flows: opening cartons, applying delivery procedures, and storing products in the stockroom, ensuring proper organization and optimizing storage space. * Liaise with the supply manager at headquarters to communicate inventory-related information and maintain daily communication with the sales team regarding overstocked or out-of-stock items. * Ensure coordination between the sales team and stock: stockroom transfers and making requested items available to clients. Contributor to Polène’s performance * Prepare and monitor product transfers between boutiques and foster collaboration by ensuring information sharing within the stock team. * Participate in the organization and monitoring of inventories (cycle counts and fiscal inventories), analyze discrepancies when necessary, and assist in product searches using the Maison’s tools. * Demonstrate versatility by rotating between floor missions and all stock areas of the boutique, thereby developing strong knowledge of all product lines within the stock. * Be aware of your objectives and proactively contribute to action plans to achieve them. KEYS TO SUCCESS * You have been in contact with a high-end and international clientele for at least 2 years in a similar role, ideally within the luxury and/or leather goods sector. * You demonstrate strong autonomy and great adaptability, along with tireless dynamism that enables you to manage high in-store traffic. * You have a strong sensitivity to our products, craftsmanship, and leather goods expertise, which you can speak about passionately with our clients. * You integrate easily into a team and have a true collaborative spirit and sense of mutual support. * You are able to handle urgency and seek quick solutions: constant versatility is required. Maison Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate ethically and fairly.

Assistant Store Manager - Dubaï

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong growth and international expansion, in 2026 we are following the process of structuring our operations and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience. AS PART OF OUR BOUTIQUE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new opening store in Dubaï will require experienced individuals capable of delivering remarkable experiences to our demanding customers. As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance. Your responsibilities will include: Business development * Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork. * Help represent the excellence of Polène and its products in our store. * Provide and ensure an excellent customer experience. * Participate in identifying market opportunities to attract new customers. * Be proactive and exemplary in implementing a premium CRM. Store Management * Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence. * Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer. * Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction. Team Management * Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène. * Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager. * Optimize staff management and scheduling to cover all essential tasks related to business activity. * Participate in recruiting, onboarding, and training new employees. * Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings. KEYS TO SUCCESS * You have significant experience of at least 3 years in a luxury brand and a minimum of one year in a managerial position within a luxury store. * You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members. * You have strong skills in business development, performance management, and organization. * You are fluent in English (knowledge of another language is a plus). * You are proficient in Microsoft Office. Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.